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FEATURE: Auto Populate Create Ticket when selecting a template, remove old ticket mail parser code

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This commit is contained in:
johnnyq
2024-10-20 14:34:09 -04:00
parent 061e912123
commit c214c12d00
7 changed files with 64 additions and 1452 deletions
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20
post/user/ticket.php
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@@ -28,23 +28,6 @@ if (isset($_POST['add_ticket'])) {
$use_primary_contact = intval($_POST['use_primary_contact']);
$ticket_template_id = intval($_POST['ticket_template_id']);
// Check to see if adding a ticket by template
if($ticket_template_id) {
$sql = mysqli_query($mysqli, "SELECT * FROM ticket_templates WHERE ticket_template_id = $ticket_template_id");
$row = mysqli_fetch_array($sql);
// Override Template Subject
if(empty($subject)) {
$subject = sanitizeInput($row['ticket_template_subject']);
}
$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
}
// Add the primary contact as the ticket contact if "Use primary contact" is checked
if ($use_primary_contact == 1) {
$sql = mysqli_query($mysqli, "SELECT contact_id FROM contacts WHERE contact_client_id = $client_id AND contact_primary = 1");
@@ -79,6 +62,9 @@ if (isset($_POST['add_ticket'])) {
// Add Tasks from Template if Template was selected
if($ticket_template_id) {
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
if (mysqli_num_rows($sql_task_templates) > 0) {
while ($row = mysqli_fetch_array($sql_task_templates)) {
$task_order = intval($row['task_template_order']);