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Merge pull request #1158 from ssteeltm/kanban_tickets 

tickets views
This commit is contained in:
Johnny 2025-02-08 18:22:35 -05:00 committed by GitHub
parent 506783f022 11203f1ad2
commit d92b803526
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14 changed files with 1160 additions and 296 deletions
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165
ajax.php
View File

@ -541,3 +541,168 @@ if (isset($_GET['get_totp_token_via_id'])) {
if (isset($_GET['get_readable_pass'])) {
echo json_encode(GenerateReadablePassword(4));
}
/*
* ITFlow - POST request handler for client tickets
*/
if (isset($_POST['update_kanban_status_position'])) {
// Update multiple ticket status kanban orders
enforceUserPermission('module_support', 2);
$positions = $_POST['positions'];
foreach ($positions as $position) {
$status_id = intval($position['status_id']);
$kanban = intval($position['status_kanban']);
mysqli_query($mysqli, "UPDATE ticket_statuses SET ticket_status_order = $kanban WHERE ticket_status_id = $status_id");
}
// return a response
echo json_encode(['status' => 'success']);
exit;
}
if (isset($_POST['update_kanban_ticket'])) {
// Update ticket kanban order and status
enforceUserPermission('module_support', 2);
// all tickets on the column
$positions = $_POST['positions'];
foreach ($positions as $position) {
$ticket_id = intval($position['ticket_id']);
$kanban = intval($position['ticket_order']); // ticket kanban position
$status = intval($position['ticket_status']); // ticket statuses
$oldStatus = intval($position['ticket_oldStatus']); // ticket old status if moved
$statuses['Closed'] = 5;
$statuses['Resolved'] = 4;
// Continue if status is null / Closed
if ($status === null || $status === $statuses['Closed']) {
continue;
}
if ($oldStatus === false) {
// if ticket was not moved, just uptdate the order on kanban
mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban WHERE ticket_id = $ticket_id");
customAction('ticket_update', $ticket_id);
} else {
// If the ticket was moved from a resolved status to another status, we need to update ticket_resolved_at
if ($oldStatus === $statuses['Resolved']) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id");
customAction('ticket_update', $ticket_id);
} elseif ($status === $statuses['Resolved']) {
// If the ticket was moved to a resolved status, we need to update ticket_resolved_at
mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
customAction('ticket_update', $ticket_id);
// Client notification email
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
// Get details
$ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_subject, ticket_status_name, ticket_assigned_to, ticket_url_key, ticket_client_id FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id
");
$row = mysqli_fetch_array($ticket_sql);
$contact_name = sanitizeInput($row['contact_name']);
$contact_email = sanitizeInput($row['contact_email']);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$client_id = intval($row['ticket_client_id']);
$ticket_assigned_to = intval($row['ticket_assigned_to']);
$ticket_status = sanitizeInput($row['ticket_status_name']);
$url_key = sanitizeInput($row['ticket_url_key']);
// Sanitize Config vars from get_settings.php
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
$config_base_url = sanitizeInput($config_base_url);
// Get Company Info
$sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
$row = mysqli_fetch_array($sql);
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAIL
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Check email valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
// Email Ticket Contact
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $contact_email,
'recipient_name' => $contact_name,
'subject' => $subject,
'body' => $body
];
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($data);
}
//End Mail IF
} else {
// If the ticket was moved from any status to another status
mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status WHERE ticket_id = $ticket_id");
customAction('ticket_update', $ticket_id);
}
}
}
// return a response
echo json_encode(['status' => 'success','payload' => $positions]);
exit;
}
if (isset($_POST['update_ticket_tasks_order'])) {
// Update multiple ticket tasks order
enforceUserPermission('module_support', 2);
$positions = $_POST['positions'];
$ticket_id = intval($_POST['ticket_id']);
foreach ($positions as $position) {
$id = intval($position['id']);
$order = intval($position['order']);
mysqli_query($mysqli, "UPDATE tasks SET task_order = $order WHERE task_ticket_id = $ticket_id AND task_id = $id");
}
// return a response
echo json_encode(['status' => 'success']);
exit;
}

35
css/tickets_kanban.css Normal file
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@ -0,0 +1,35 @@
.popover {
max-width: 600px;
}
#kanban-board {
display: flex;
box-sizing: border-box;
overflow-x: auto;
min-width: 400px;
height: calc(100vh - 210px);
}
.kanban-column {
flex: 1; /* Allows columns to grow equally */
margin: 0 10px; /* Space between columns */
min-width: 300px;
max-width: 300px;
background: #f4f4f4;
padding: 10px;
border: 1px solid #ccc;
min-height: calc(100vh - 230px);
max-height: calc(100vh - 230px);
box-sizing: border-box;
}
.kanban-column div {
max-height: calc(100vh - 280px); /* Set your desired max height */
overflow-y: auto; /* Adds a scrollbar when content exceeds max height */
}
.task {
background: #fff;
margin: 5px 0;
padding: 10px;
border: 1px solid #ddd;
}

20
database_updates.php
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@ -2469,10 +2469,24 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.8.0'");
}
// if (CURRENT_DATABASE_VERSION == '1.8.0') {
// // Insert queries here required to update to DB version 1.8.1
if (CURRENT_DATABASE_VERSION == '1.8.0') {
mysqli_query($mysqli, "ALTER TABLE `ticket_statuses` ADD `ticket_status_order` int(11) NOT NULL DEFAULT 0");
mysqli_query($mysqli, "ALTER TABLE `tickets` ADD `ticket_order` int(11) NOT NULL DEFAULT 0");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_default_view` tinyint(1) NOT NULL DEFAULT 0");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_ordering` tinyint(1) NOT NULL DEFAULT 0");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_moving_columns` tinyint(1) NOT NULL DEFAULT 1");
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.8.1'");
}
// if (CURRENT_DATABASE_VERSION == '1.8.1') {
// // Insert queries here required to update to DB version 1.8.2
// // Then, update the database to the next sequential version
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.8.1'");
// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '1.8.2'");
// }
} else {

5
db.sql
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@ -1704,6 +1704,9 @@ CREATE TABLE `settings` (
`config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
`config_ticket_new_ticket_notification_email` varchar(200) DEFAULT NULL,
`config_ticket_default_billable` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_default_view` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_moving_columns` tinyint(1) NOT NULL DEFAULT 1,
`config_ticket_ordering` tinyint(1) NOT NULL DEFAULT 0,
`config_enable_cron` tinyint(1) NOT NULL DEFAULT 0,
`config_recurring_auto_send_invoice` tinyint(1) NOT NULL DEFAULT 1,
`config_enable_alert_domain_expire` tinyint(1) NOT NULL DEFAULT 1,
@ -2019,6 +2022,7 @@ CREATE TABLE `ticket_statuses` (
`ticket_status_name` varchar(200) NOT NULL,
`ticket_status_color` varchar(200) NOT NULL,
`ticket_status_active` tinyint(1) NOT NULL DEFAULT 1,
`ticket_status_order` int(11) NOT NULL DEFAULT 0,
PRIMARY KEY (`ticket_status_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
@ -2113,6 +2117,7 @@ CREATE TABLE `tickets` (
`ticket_asset_id` int(11) NOT NULL DEFAULT 0,
`ticket_invoice_id` int(11) NOT NULL DEFAULT 0,
`ticket_project_id` int(11) NOT NULL DEFAULT 0,
`ticket_order` int(11) NOT NULL DEFAULT 0,
PRIMARY KEY (`ticket_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;

3
get_settings.php
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@ -75,6 +75,9 @@ $config_ticket_client_general_notifications = intval($row['config_ticket_client_
$config_ticket_autoclose_hours = intval($row['config_ticket_autoclose_hours']);
$config_ticket_new_ticket_notification_email = $row['config_ticket_new_ticket_notification_email'];
$config_ticket_default_billable = intval($row['config_ticket_default_billable']);
$config_ticket_default_view = intval($row['config_ticket_default_view']);
$config_ticket_moving_columns = intval($row['config_ticket_moving_columns']);
$config_ticket_ordering = intval($row['config_ticket_ordering']);
// Cron
$config_enable_cron = intval($row['config_enable_cron']);

2
includes/database_version.php
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@ -5,4 +5,4 @@
* It is used in conjunction with database_updates.php
*/
DEFINE("LATEST_DATABASE_VERSION", "1.8.0");
DEFINE("LATEST_DATABASE_VERSION", "1.8.1");

118
js/tickets_kanban.js Normal file
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@ -0,0 +1,118 @@
$(document).ready(function() {
console.log('CONFIG_TICKET_MOVING_COLUMNS: ' + CONFIG_TICKET_MOVING_COLUMNS);
console.log('CONFIG_TICKET_ORDERING: ' + CONFIG_TICKET_ORDERING);
// Initialize Dragula for the Kanban board
let boardDrake = dragula([
document.querySelector('#kanban-board')
], {
moves: function(el, container, handle) {
return handle.classList.contains('panel-title');
},
accepts: function(el, target, source, sibling) {
return CONFIG_TICKET_MOVING_COLUMNS === 1;
}
});
// Log the event of moving the column panel-title
boardDrake.on('drag', function(el) {
//console.log('Dragging column:', el.querySelector('.panel-title').innerText);
});
boardDrake.on('drop', function(el, target, source, sibling) {
//console.log('Dropped column:', el.querySelector('.panel-title').innerText);
// Get all columns and their positions
let columns = document.querySelectorAll('#kanban-board .kanban-column');
let columnPositions = [];
columns.forEach(function(column, index) {
let statusId = $(column).data('status-id'); // Assuming you have a data attribute for status ID
columnPositions.push({
status_id: statusId,
status_kanban: index
});
});
// Send AJAX request to update all column positions
$.ajax({
url: 'ajax.php',
type: 'POST',
data: {
update_kanban_status_position: true,
positions: columnPositions
},
success: function(response) {
console.log('Ticket status kanban orders updated successfully.');
// Optionally, you can refresh the page or update the UI here
},
error: function(xhr, status, error) {
console.error('Error updating ticket status kanban orders:', error);
}
});
});
// Initialize Dragula for the Kanban Cards
let drake = dragula([
...document.querySelectorAll('#status')
]);
// Add event listener for the drop event
drake.on('drop', function (el, target, source, sibling) {
// Log the target ID to the console
//console.log('Dropped into:', target.getAttribute('data-column-name'));
if (CONFIG_TICKET_ORDERING === 0 && source == target) {
drake.cancel(true); // Move the card back to its original position
return;
}
// Get all cards in the target column and their positions
let cards = $(target).children('.task');
let positions = [];
//id of current status / column
let columnId = $(target).data('status-id');
let movedTicketId = $(el).data('ticket-id');
let movedTicketStatusId = $(el).data('ticket-status-id');
cards.each(function(index, card) {
let ticketId = $(card).data('ticket-id');
let statusId = $(card).data('ticket-status-id');
let oldStatus = false;
if (ticketId == movedTicketId) {
oldStatus = movedTicketStatusId;
}
//update the status id of the card if needed
if (statusId != columnId) {
$(card).data('ticket-status-id', columnId);
statusId = columnId;
}
positions.push({
ticket_id: ticketId,
ticket_order: index,
ticket_oldStatus: oldStatus,
ticket_status: statusId ?? null// Get the new status ID from the target column
});
});
//console.log(positions);
// Send AJAX request to update all ticket kanban orders and statuses
$.ajax({
url: 'ajax.php',
type: 'POST',
data: {
update_kanban_ticket: true,
positions: positions
},
success: function(response) {
//console.log('Ticket kanban orders and statuses updated successfully.');
},
error: function(xhr, status, error) {
console.error('Error updating ticket kanban orders and statuses:', error);
}
});
});
});

1
plugins/dragula/dragula.min.css vendored Normal file
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@ -0,0 +1 @@
.gu-mirror{position:fixed!important;margin:0!important;z-index:9999!important;opacity:.8}.gu-hide{display:none!important}.gu-unselectable{-webkit-user-select:none!important;-moz-user-select:none!important;-ms-user-select:none!important;user-select:none!important}.gu-transit{opacity:.2}

1
plugins/dragula/dragula.min.js vendored Normal file
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File diff suppressed because one or more lines are too long

9
post/admin/admin_settings_ticket.php
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@ -14,8 +14,11 @@ if (isset($_POST['edit_ticket_settings'])) {
if (filter_var($_POST['config_ticket_new_ticket_notification_email'], FILTER_VALIDATE_EMAIL)) {
$config_ticket_new_ticket_notification_email = sanitizeInput($_POST['config_ticket_new_ticket_notification_email']);
}
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_email_parse = $config_ticket_email_parse, config_ticket_email_parse_unknown_senders = $config_ticket_email_parse_unknown_senders, config_ticket_autoclose_hours = $config_ticket_autoclose_hours, config_ticket_new_ticket_notification_email = '$config_ticket_new_ticket_notification_email', config_ticket_default_billable = $config_ticket_default_billable WHERE company_id = 1");
$config_ticket_default_view = intval($_POST['config_ticket_default_view']);
$config_ticket_moving_columns = intval($_POST['config_ticket_moving_columns']);
$config_ticket_ordering = intval($_POST['config_ticket_ordering']);
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_email_parse = $config_ticket_email_parse, config_ticket_email_parse_unknown_senders = $config_ticket_email_parse_unknown_senders, config_ticket_autoclose_hours = $config_ticket_autoclose_hours, config_ticket_new_ticket_notification_email = '$config_ticket_new_ticket_notification_email', config_ticket_default_billable = $config_ticket_default_billable, config_ticket_default_view = $config_ticket_default_view, config_ticket_moving_columns = $config_ticket_moving_columns, config_ticket_ordering = $config_ticket_ordering WHERE company_id = 1");
// Logging
logAction("Settings", "Edit", "$session_name edited ticket settings");
@ -24,4 +27,4 @@ if (isset($_POST['edit_ticket_settings'])) {
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
}

375
tickets.php
View File

@ -36,6 +36,20 @@ if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'
}
}
if (isset($_GET['category'])) {
$category = sanitizeInput($_GET['category']);
if ($category == 'empty') {
$category_snippet = "AND ticket_category = 0 ";
} elseif ($category == 'all') {
$category_snippet = '';
} else {
$category_snippet = "AND ticket_category = " . $category;
}
} else {
$category_snippet = '';
}
// Ticket assignment status filter
// Default - any
$ticket_assigned_query = '';
@ -48,7 +62,7 @@ if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
$ticket_assigned_query = 'AND ticket_assigned_to = ' . intval($_GET['assigned']);
$ticket_assigned_filter_id = intval($_GET['assigned']);
}
}
}
//Rebuild URL
$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter_id)));
@ -70,7 +84,9 @@ $sql = mysqli_query(
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN categories ON ticket_category = category_id
WHERE $ticket_status_snippet " . $ticket_assigned_query . "
$category_snippet
AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
$ticket_permission_snippet
@ -99,6 +115,15 @@ $sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS
$row = mysqli_fetch_array($sql_total_tickets_assigned);
$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$sql_categories = mysqli_query(
$mysqli,
"SELECT * FROM categories
WHERE category_type = 'Ticket'
ORDER BY category_name"
);
?>
<style>
.popover {
@ -137,6 +162,39 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<div class="btn-group float-right">
<div class="btn-group">
<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fa fa-fw fa-eye mr-2"></i>View
</button>
<div class="dropdown-menu">
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'list']))); ?>">List</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'compact']))); ?>">Compact List</a>
<?php if ($status !== 'Closed') {?>
<div class="dropdown-divider"></div>
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['view' => 'kanban']))); ?>">Kanban</a>
<?php } ?>
</div>
</div>
<div class="btn-group">
<button class="btn btn-outline-dark dropdown-toggle" id="dropdownMenuButton" data-toggle="dropdown">
<i class="fa fa-fw fa-layer-group mr-2"></i>Categories
</button>
<div class="dropdown-menu">
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['category' => 'all']))); ?>">All</a>
<div class="dropdown-divider"></div>
<?php
while ($row = mysqli_fetch_array($sql_categories)) {
$category_id = intval($row['category_id']);
$category_name = nullable_htmlentities($row['category_name']);
$category_color = nullable_htmlentities($row['category_color']);
?>
<a class="dropdown-item" href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['category' => $category_id]))); ?>"><?php echo $category_name ?></a>
<div class="dropdown-divider"></div>
<?php } ?>
<a class="dropdown-item " href="<?=htmlspecialchars('?' . http_build_query(array_merge($_GET, ['category' => 'empty']))); ?>">No Category</a>
</div>
</div>
<div class="btn-group">
<button class="btn btn-outline-dark dropdown-toggle" id="categoriesDropdownMenuButton" data-toggle="dropdown">
<i class="fa fa-fw fa-envelope mr-2"></i>My Tickets
</button>
<div class="dropdown-menu">
@ -296,298 +354,37 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</div>
</div>
</form>
<hr>
<form id="bulkActions" action="post.php" method="post">
<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
<div class="table-responsive-sm">
<table class="table table-striped table-borderless table-hover">
<thead class="text-dark <?php if (!$num_rows[0]) { echo "d-none"; } ?>">
<tr>
<td>
<div class="form-check">
<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)">
</div>
</td>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">
Ticket <?php if ($sort == 'ticket_number') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">
Subject <?php if ($sort == 'ticket_subject') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">
Client / <span class="text-secondary">Contact</span> <?php if ($sort == 'client_name') { echo $order_icon; } ?>
</a>
</th>
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
<th class="text-center">
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">
Billable <?php if ($sort == 'ticket_billable') { echo $order_icon; } ?>
</a>
</th>
<?php } ?>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">
Priority <?php if ($sort == 'ticket_priority') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">
Last Response <?php if ($sort == 'ticket_updated_at') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">
Created <?php if ($sort == 'ticket_created_at') { echo $order_icon; } ?>
</a>
</th>
</tr>
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($sql)) {
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if (empty($ticket_updated_at)) {
if (!empty($ticket_closed_at)) {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
}
$project_id = intval($row['ticket_project_id']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_color = "warning";
} else {
$ticket_priority_color = "info";
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if (!empty($ticket_closed_at)) {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "$contact_name";
}
// Get who last updated the ticket - to be shown in the last Response column
// Defaults to prevent undefined errors
$ticket_reply_created_at = "";
$ticket_reply_created_at_time_ago = "Never";
$ticket_reply_by_display = "";
$ticket_reply_type = "Client"; // Default to client for un-replied tickets
$sql_ticket_reply = mysqli_query($mysqli,
"SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC LIMIT 1"
);
$row = mysqli_fetch_array($sql_ticket_reply);
if ($row) {
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
} else {
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
}
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
}
// Get Tasks
$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_created_at ASC");
$task_count = mysqli_num_rows($sql_tasks);
// Get Completed Task Count
$sql_tasks_completed = mysqli_query($mysqli,
"SELECT * FROM tasks
WHERE task_ticket_id = $ticket_id
AND task_completed_at IS NOT NULL"
);
$completed_task_count = mysqli_num_rows($sql_tasks_completed);
// Tasks Completed Percent
if($task_count) {
$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
}
?>
<tr class="<?php if(empty($ticket_closed_at) && empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
<!-- Ticket Bulk Select (for open tickets) -->
<td>
<?php if (empty($ticket_closed_at)) { ?>
<div class="form-check">
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
</div>
<?php } ?>
</td>
<!-- Ticket Number -->
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
</a>
</td>
<!-- Ticket Subject -->
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
<?php if($task_count && $completed_task_count > 0) { ?>
<div class="progress mt-2" style="height: 20px;">
<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count.' / '.$task_count; ?></div>
</div>
<?php } ?>
<?php if($task_count && $completed_task_count == 0) { ?>
<div class="mt-2" style="height: 20px; background-color:#e9ecef;">
<p class="text-center" ><?php echo $completed_task_count.' / '.$task_count; ?></p>
</div>
<?php } ?>
</td>
<!-- Ticket Contact -->
<td>
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
<div class="mt-1"><?php echo $contact_display; ?></div>
</td>
<!-- Ticket Billable (if accounting enabled -->
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
<td class="text-center">
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
<?php
if ($ticket_billable == 1) {
echo "<span class='badge badge-pill badge-success p-2'>Yes</span>";
} else {
echo "<span class='badge badge-pill badge-secondary p-2'>No</span>";
}
?>
</td>
<?php } ?>
<!-- Ticket Priority -->
<td>
<a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a>
</td>
<!-- Ticket Status -->
<td>
<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
<?php if (isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
</td>
<!-- Ticket Assigned agent -->
<td>
<a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a>
</td>
<!-- Ticket Last Response -->
<td>
<div title="<?php echo $ticket_reply_created_at; ?>">
<?php echo $ticket_reply_created_at_time_ago; ?>
</div>
<div><?php echo $ticket_reply_by_display; ?></div>
</td>
<!-- Ticket Created At -->
<td title="<?php echo $ticket_created_at; ?>">
<?php echo $ticket_created_at_time_ago; ?>
</td>
</tr>
<?php
// Edit actions, for open tickets
if (empty($ticket_closed_at)) {
require "modals/ticket_assign_modal.php";
require "modals/ticket_edit_priority_modal.php";
if ($config_module_enable_accounting) {
require "modals/ticket_edit_billable_modal.php";
}
}
}
?>
</tbody>
</table>
</div>
<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
<?php require_once "modals/ticket_bulk_add_project_modal.php"; ?>
<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
<?php require_once "modals/ticket_bulk_merge_modal.php"; ?>
<?php require_once "modals/ticket_bulk_resolve_modal.php"; ?>
</form>
<?php require_once "includes/filter_footer.php"; ?>
</div>
</div>
<script src="js/bulk_actions.js"></script>
<?php
if (isset($_GET["view"])) {
if ($_GET["view"] == "list") {
require_once "tickets_list.php";
} elseif ($_GET["view"] == "compact") {
require_once "tickets_compact.php";
} elseif ($_GET["view"] == "kanban") {
require_once "tickets_kanban.php";
}
} else {
// here we have to get default view setting
if ($config_ticket_default_view === 0) {
require_once "tickets_list.php";
} elseif ($config_ticket_default_view === 1) {
require_once "tickets_compact.php";
} elseif ($config_ticket_default_view === 2) {
require_once "tickets_kanban.php";
} else {
require_once "tickets_list.php";
}
}
?>
<script src="js/bulk_actions.js"></script>
<?php
require_once "modals/ticket_add_modal.php";
require_once "includes/footer.php";
require_once "includes/footer.php";

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<div class="card card-dark">
<div class="card-body">
<form id="bulkActions" action="post.php" method="post">
<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
<div class="table-responsive-sm">
<table class="table table-striped table-borderless table-hover">
<thead class="text-dark <?php if (!$num_rows[0]) { echo "d-none"; } ?>">
<tr>
<td>
<div class="form-check">
<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)" onKeyPress="checkAll(this)">
</div>
</td>
<th scope="col">
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">
Ticket <?php if ($sort == 'ticket_subject') { echo $order_icon; } ?>
</a>
</th>
<th scope="col">
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">
Client <?php if ($sort == 'client_name') { echo $order_icon; } ?>
</a>
</th>
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
<th class="text-center" scope="col">
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">
Billable <?php if ($sort == 'ticket_billable') { echo $order_icon; } ?>
</a>
</th>
<?php } ?>
<th scope="col">
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
</a>
</th>
<th scope="col">
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
</a>
</th>
</tr>
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($sql)) {
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if (empty($ticket_updated_at)) {
if (!empty($ticket_closed_at)) {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
}
$project_id = intval($row['ticket_project_id']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
$asset_name = nullable_htmlentities($row['asset_name']);
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_color = "warning";
} else {
$ticket_priority_color = "info";
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if (!empty($ticket_closed_at)) {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
}
// Get who last updated the ticket - to be shown in the last Response column
// Defaults to prevent undefined errors
$ticket_reply_created_at = "";
$ticket_reply_created_at_time_ago = "Never";
$ticket_reply_by_display = "";
$ticket_reply_type = "Client"; // Default to client for un-replied tickets
$sql_ticket_reply = mysqli_query($mysqli,
"SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC LIMIT 1"
);
$row = mysqli_fetch_array($sql_ticket_reply);
if ($row) {
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
} else {
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
}
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
}
// Get Tasks
$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_created_at ASC");
$task_count = mysqli_num_rows($sql_tasks);
// Get Completed Task Count
$sql_tasks_completed = mysqli_query($mysqli,
"SELECT * FROM tasks
WHERE task_ticket_id = $ticket_id
AND task_completed_at IS NOT NULL"
);
$completed_task_count = mysqli_num_rows($sql_tasks_completed);
// Tasks Completed Percent
if($task_count) {
$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
}
?>
<tr class="<?php if(empty($ticket_closed_at) && empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning1"; } ?>">
<!-- Ticket Bulk Select (for open tickets) -->
<td>
<?php if (empty($ticket_closed_at)) { ?>
<div class="form-check">
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
</div>
<?php } ?>
</td>
<!-- Ticket Subject -->
<td>
<div class="mt-1">
<a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>">
<span class='badge badge-<?php echo $ticket_priority_color; ?>'>
<?php echo $ticket_priority; ?>
</span>
</a>
<?php if($asset_name !== "") { ?>
<small class="text-secondary">
<i class="fa fa-fw fa-desktop text-secondary mr-2"></i><?php echo $asset_name; ?>
</small>
<?php } ?>
</div>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
<?php
if (empty($ticket_closed_at) && $ticket_reply_type == "Client") {
echo "<strong>$ticket_subject</strong>";
} else {
echo $ticket_subject;
} ?>
</a>
<?php if($task_count && $completed_task_count > 0) { ?>
<div class="progress mt-2" style="height: 15px; font-size: 11px; width: 150px;">
<div class="progress-bar progress-bar-striped" style="width: <?php echo $tasks_completed_percent; ?>%;">
<?php echo $completed_task_count.' / '.$task_count; ?>
</div>
</div>
<?php } ?>
<?php if($task_count && $completed_task_count == 0) { ?>
<div class="mt-2" style="height: 20px; background-color:#e9ecef; width: 150px;">
<p class="text-center small" >
<?php echo $completed_task_count.' / '.$task_count; ?>
</p>
</div>
<?php } ?>
</td>
<!-- Ticket Contact -->
<td>
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
<div class="mt-1"><?php echo $contact_display; ?></div>
</td>
<!-- Ticket Billable (if accounting enabled -->
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
<td class="text-center">
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
<?php
if ($ticket_billable == 1) {
echo "<span class='badge badge-pill badge-success p-2'>Yes</span>";
} else {
echo "<span class='badge badge-pill badge-secondary p-2'>No</span>";
}
?>
</td>
<?php } ?>
<!-- Ticket Status -->
<td>
<span class='badge text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
<?php if (isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
</td>
<!-- Ticket Assigned agent -->
<td>
<a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a>
</td>
</tr>
<?php
// Edit actions, for open tickets
if (empty($ticket_closed_at)) {
require_once "modals/ticket_assign_modal.php";
require_once "modals/ticket_edit_priority_modal.php";
if ($config_module_enable_accounting) {
require_once "modals/ticket_edit_billable_modal.php";
}
}
}
?>
</tbody>
</table>
</div>
<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
<?php require_once "modals/ticket_bulk_add_project_modal.php"; ?>
<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
<?php require_once "modals/ticket_bulk_merge_modal.php"; ?>
<?php require_once "modals/ticket_bulk_resolve_modal.php"; ?>
</form>
<?php require_once "includes/filter_footer.php"; ?>
</div>
</div>

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<link rel="stylesheet" href="/plugins/dragula/dragula.min.css">
<link rel="stylesheet" href="/css/tickets_kanban.css">
<?php
$kanban = [];
// Fetch all statuses
$status_sql = mysqli_query($mysqli, "SELECT * FROM ticket_statuses where ticket_status_active = 1 AND ticket_status_id != 5 ORDER BY ticket_status_order");
$statuses = [];
while ($status_row = mysqli_fetch_array($status_sql)) {
$id = $status_row['ticket_status_id'];
$name = nullable_htmlentities($status_row['ticket_status_name']);
$kanban_order = $status_row['ticket_status_order'];
$statuses[$id] = new stdClass();
$statuses[$id]->id = $id;
$statuses[$id]->name = $name;
$statuses[$id]->tickets = [];
$statuses[$id]->order = $kanban_order; // Store the order
}
$ordering_snippet = "ORDER BY
CASE
WHEN ticket_priority = 'High' THEN 1
WHEN ticket_priority = 'Medium' THEN 2
WHEN ticket_priority = 'Low' THEN 3
ELSE 4
END,
ticket_id DESC";
if ($config_ticket_ordering === 1) {
$ordering_snippet = "ORDER BY ticket_order ASC";
}
// Fetch tickets and merge into statuses
$sql = mysqli_query(
$mysqli,
"SELECT SQL_CALC_FOUND_ROWS * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN users ON ticket_assigned_to = user_id
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN categories ON ticket_category = category_id
WHERE $ticket_status_snippet " . $ticket_assigned_query . "
$category_snippet
AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status_name LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
$ticket_permission_snippet
$ordering_snippet"
);
while ($row = mysqli_fetch_array($sql)) {
$id = $row['ticket_status_id'];
$ticket_order = $row['ticket_order'];
// Loop over all items in $row to apply nullable_htmlentities only if the content is a string
foreach ($row as $key => $value) {
if (is_string($value)) {
$row[$key] = nullable_htmlentities($value);
}
}
if (isset($statuses[$id])) {
$statuses[$id]->tickets[] = $row;
}
}
// Convert associative array to indexed array for sorting
$kanban = array_values($statuses);
?>
<div class="container-fluid" id="kanban-board">
<?php
foreach($kanban as $kanban_column){
?>
<div class="kanban-column card card-dark" data-status-id="<?=htmlspecialchars($kanban_column->id); ?>">
<h6 class="panel-title"><?=htmlspecialchars($kanban_column->name); ?></h6>
<div id="status" data-column-name="<?=$kanban_column->name?>" data-status-id="<?=htmlspecialchars($kanban_column->id); ?>" style="height: 100%;" >
<?php
foreach($kanban_column->tickets as $item){
if ($item['ticket_priority'] == "High") {
$ticket_priority_color = "danger";
} elseif ($item['ticket_priority'] == "Medium") {
$ticket_priority_color = "warning";
} else {
$ticket_priority_color = "info";
}
?>
<div
class="task"
data-ticket-id= "<?=$item['ticket_id']?>"
data-ticket-status-id= "<?=$item['ticket_status_id']?>"
ondblclick="window.location.href='ticket.php?ticket_id=<?php echo $item['ticket_id']; ?>'"
style="cursor: grabbing;"
>
<span class='badge badge-<?php echo $ticket_priority_color; ?>'>
<?php echo $item['ticket_priority']; ?>
</span>
<span class='badge badge-secondary'>
<?php echo $item['category_name']; ?>
</span>
<br>
<b>
<?php
if ($item['contact_name'] != ""){
echo $item['client_name'] . ' - ' . $item['contact_name'];
} else {
echo $item['client_name'];
}
?>
</b>
<br>
<?php if ($item['asset_name'] != "") {?>
<i class="fa fa-fw fa-desktop text-secondary mr-2"></i><?=$item['asset_name']?>
<br>
<?php } ?>
<i class="fa fa-fw fa fa-life-ring text-secondary mr-2"></i><?=$item['ticket_subject']?>
<br>
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?=$item['user_name']?>
<br>
<?php if ($item['ticket_schedule'] != "") {?>
<i class="fa fa-fw fa-calendar-check text-secondary mr-2"></i><span class="badge badge-warning"><?=$item['ticket_schedule']?></span>
<?php } ?>
</div>
<?php
}
?>
</div>
</div>
<?php
}
?>
</div>
<?php
echo "<script>";
echo "const CONFIG_TICKET_MOVING_COLUMNS = " . json_encode($config_ticket_moving_columns) . ";";
echo "const CONFIG_TICKET_ORDERING = " . json_encode($config_ticket_ordering) . ";";
echo "</script>";
?>
<script src="/plugins/dragula/dragula.min.js"></script>
<script src="/js/tickets_kanban.js"></script>

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<div class="card card-dark">
<div class="card-body">
<form id="bulkActions" action="post.php" method="post">
<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
<div class="table-responsive-sm">
<table class="table table-striped table-borderless table-hover">
<thead class="text-dark <?php if (!$num_rows[0]) { echo "d-none"; } ?>">
<tr>
<td>
<div class="form-check">
<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)" onkeydown="checkAll(this)">
</div>
</td>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">
Ticket <?php if ($sort == 'ticket_number') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">
Subject <?php if ($sort == 'ticket_subject') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">
Client / <span class="text-secondary">Contact</span> <?php if ($sort == 'client_name') { echo $order_icon; } ?>
</a>
</th>
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
<th class="text-center">
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">
Billable <?php if ($sort == 'ticket_billable') { echo $order_icon; } ?>
</a>
</th>
<?php } ?>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">
Priority <?php if ($sort == 'ticket_priority') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">
Status <?php if ($sort == 'ticket_status') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">
Assigned <?php if ($sort == 'user_name') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">
Last Response <?php if ($sort == 'ticket_updated_at') { echo $order_icon; } ?>
</a>
</th>
<th>
<a class="text-dark" href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">
Created <?php if ($sort == 'ticket_created_at') { echo $order_icon; } ?>
</a>
</th>
</tr>
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($sql)) {
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if (empty($ticket_updated_at)) {
if (!empty($ticket_closed_at)) {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
}
$project_id = intval($row['ticket_project_id']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_color = "warning";
} else {
$ticket_priority_color = "info";
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if (!empty($ticket_closed_at)) {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "$contact_name";
}
// Get who last updated the ticket - to be shown in the last Response column
// Defaults to prevent undefined errors
$ticket_reply_created_at = "";
$ticket_reply_created_at_time_ago = "Never";
$ticket_reply_by_display = "";
$ticket_reply_type = "Client"; // Default to client for un-replied tickets
$sql_ticket_reply = mysqli_query($mysqli,
"SELECT ticket_reply_type, ticket_reply_created_at, contact_name, user_name FROM ticket_replies
LEFT JOIN users ON ticket_reply_by = user_id
LEFT JOIN contacts ON ticket_reply_by = contact_id
WHERE ticket_reply_ticket_id = $ticket_id
AND ticket_reply_archived_at IS NULL
ORDER BY ticket_reply_id DESC LIMIT 1"
);
$row = mysqli_fetch_array($sql_ticket_reply);
if ($row) {
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
if ($ticket_reply_type == "Client") {
$ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
} else {
$ticket_reply_by_display = nullable_htmlentities($row['user_name']);
}
$ticket_reply_created_at = nullable_htmlentities($row['ticket_reply_created_at']);
$ticket_reply_created_at_time_ago = timeAgo($ticket_reply_created_at);
}
// Get Tasks
$sql_tasks = mysqli_query( $mysqli, "SELECT * FROM tasks WHERE task_ticket_id = $ticket_id ORDER BY task_created_at ASC");
$task_count = mysqli_num_rows($sql_tasks);
// Get Completed Task Count
$sql_tasks_completed = mysqli_query($mysqli,
"SELECT * FROM tasks
WHERE task_ticket_id = $ticket_id
AND task_completed_at IS NOT NULL"
);
$completed_task_count = mysqli_num_rows($sql_tasks_completed);
// Tasks Completed Percent
if($task_count) {
$tasks_completed_percent = round(($completed_task_count / $task_count) * 100);
}
?>
<tr class="<?php if(empty($ticket_closed_at) && empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
<!-- Ticket Bulk Select (for open tickets) -->
<td>
<?php if (empty($ticket_closed_at)) { ?>
<div class="form-check">
<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
</div>
<?php } ?>
</td>
<!-- Ticket Number -->
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
</a>
</td>
<!-- Ticket Subject -->
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
<?php if($task_count && $completed_task_count > 0) { ?>
<div class="progress mt-2" style="height: 20px;">
<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count.' / '.$task_count; ?></div>
</div>
<?php } ?>
<?php if($task_count && $completed_task_count == 0) { ?>
<div class="mt-2" style="height: 20px; background-color:#e9ecef;">
<p class="text-center" ><?php echo $completed_task_count.' / '.$task_count; ?></p>
</div>
<?php } ?>
</td>
<!-- Ticket Contact -->
<td>
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
<div class="mt-1"><?php echo $contact_display; ?></div>
</td>
<!-- Ticket Billable (if accounting enabled -->
<?php if ($config_module_enable_accounting && lookupUserPermission("module_sales") >= 2) { ?>
<td class="text-center">
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
<?php
if ($ticket_billable == 1) {
echo "<span class='badge badge-pill badge-success p-2'>Yes</span>";
} else {
echo "<span class='badge badge-pill badge-secondary p-2'>No</span>";
}
?>
</td>
<?php } ?>
<!-- Ticket Priority -->
<td>
<a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a>
</td>
<!-- Ticket Status -->
<td>
<span class='badge badge-pill text-light p-2' style="background-color: <?php echo $ticket_status_color; ?>"><?php echo $ticket_status_name; ?></span>
<?php if (isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
</td>
<!-- Ticket Assigned agent -->
<td>
<a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a>
</td>
<!-- Ticket Last Response -->
<td>
<div title="<?php echo $ticket_reply_created_at; ?>">
<?php echo $ticket_reply_created_at_time_ago; ?>
</div>
<div><?php echo $ticket_reply_by_display; ?></div>
</td>
<!-- Ticket Created At -->
<td title="<?php echo $ticket_created_at; ?>">
<?php echo $ticket_created_at_time_ago; ?>
</td>
</tr>
<?php
// Edit actions, for open tickets
if (empty($ticket_closed_at)) {
require_once "modals/ticket_assign_modal.php";
require_once "modals/ticket_edit_priority_modal.php";
if ($config_module_enable_accounting) {
require_once "modals/ticket_edit_billable_modal.php";
}
}
}
?>
</tbody>
</table>
</div>
<?php require_once "modals/ticket_bulk_assign_modal.php"; ?>
<?php require_once "modals/ticket_bulk_edit_priority_modal.php"; ?>
<?php require_once "modals/ticket_bulk_add_project_modal.php"; ?>
<?php require_once "modals/ticket_bulk_reply_modal.php"; ?>
<?php require_once "modals/ticket_bulk_merge_modal.php"; ?>
<?php require_once "modals/ticket_bulk_resolve_modal.php"; ?>
</form>
<?php require_once "includes/filter_footer.php"; ?>
</div>
</div>