mirror of https://github.com/itflow-org/itflow
Revert to original file from dev branch
Accidentally comitted an older file.
This commit is contained in:
cs2000
GitHub
parent
9afb165fc4
commit
dca0cc34e9
364
agent/ticket.php
364
agent/ticket.php
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@ -48,7 +48,7 @@ if (isset($_GET['ticket_id'])) {
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require_once "../includes/footer.php";
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} else {
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$row = mysqli_fetch_array($sql);
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$row = mysqli_fetch_assoc($sql);
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$client_type = nullable_htmlentities($row['client_type']);
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@ -80,11 +80,11 @@ if (isset($_GET['ticket_id'])) {
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//Set Ticket Badge Color based of priority
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if ($ticket_priority == "High") {
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$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
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$ticket_priority_display = "<span class='p-2 badge badge-pill badge-danger'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Medium") {
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$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>";
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$ticket_priority_display = "<span class='p-2 badge badge-pill badge-warning'>$ticket_priority</span>";
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} elseif ($ticket_priority == "Low") {
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$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>";
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$ticket_priority_display = "<span class='p-2 badge badge-pill badge-info'>$ticket_priority</span>";
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} else {
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$ticket_priority_display = "";
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}
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@ -113,7 +113,7 @@ if (isset($_GET['ticket_id'])) {
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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$ticket_assigned_to_display = "<span class='text-danger text-bold'>Not Assigned</span>";
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$ticket_assigned_to_display = "<span class='badge badge-pill badge-light'>Unassigned</span>";
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} else {
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$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
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}
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@ -149,7 +149,8 @@ if (isset($_GET['ticket_id'])) {
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$vendor_description = nullable_htmlentities($row['vendor_description']);
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$vendor_account_number = nullable_htmlentities($row['vendor_account_number']);
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$vendor_contact_name = nullable_htmlentities($row['vendor_contact_name']);
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$vendor_phone = formatPhoneNumber($row['vendor_phone']);
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$vendor_phone_country_code = nullable_htmlentities($row['vendor_phone_country_code']);
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$vendor_phone = nullable_htmlentities(formatPhoneNumber($row['vendor_phone'], $vendor_phone_country_code));
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$vendor_extension = nullable_htmlentities($row['vendor_extension']);
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$vendor_email = nullable_htmlentities($row['vendor_email']);
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$vendor_website = nullable_htmlentities($row['vendor_website']);
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@ -186,73 +187,49 @@ if (isset($_GET['ticket_id'])) {
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if($project_manager) {
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$sql_project_manager = mysqli_query($mysqli,"SELECT * FROM users WHERE user_id = $project_manager");
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$row = mysqli_fetch_array($sql_project_manager);
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$row = mysqli_fetch_assoc($sql_project_manager);
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$project_manager_name = nullable_htmlentities($row['user_name']);
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}
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if ($contact_id) {
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//Get Contact Ticket Stats
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$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_open);
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$row = mysqli_fetch_assoc($ticket_related_open);
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$ticket_related_open = intval($row['ticket_related_open']);
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$ticket_related_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_closed);
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$row = mysqli_fetch_assoc($ticket_related_closed);
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$ticket_related_closed = intval($row['ticket_related_closed']);
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$ticket_related_total = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
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$row = mysqli_fetch_array($ticket_related_total);
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$row = mysqli_fetch_assoc($ticket_related_total);
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$ticket_related_total = intval($row['ticket_related_total']);
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}
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//Get Total Ticket Time
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$ticket_total_reply_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_total_reply_time);
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$row = mysqli_fetch_assoc($ticket_total_reply_time);
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$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
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// Client Tags
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$client_tag_name_display_array = array();
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$client_tag_id_array = array();
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$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_id = $client_id ORDER BY tag_name ASC");
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while ($row = mysqli_fetch_array($sql_client_tags)) {
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$client_tag_id = intval($row['tag_id']);
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$client_tag_name = nullable_htmlentities($row['tag_name']);
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$client_tag_color = nullable_htmlentities($row['tag_color']);
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if (empty($client_tag_color)) {
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$client_tag_color = "dark";
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}
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$client_tag_icon = nullable_htmlentities($row['tag_icon']);
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if (empty($client_tag_icon)) {
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$client_tag_icon = "tag";
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}
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$client_tag_id_array[] = $client_tag_id;
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$client_tag_name_display_array[] = "<span class='badge text-light p-1 mr-1' style='background-color: $client_tag_color;'><i class='fa fa-fw fa-$client_tag_icon mr-2'></i>$client_tag_name</span>";
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}
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$client_tags_display = implode(' ', $client_tag_name_display_array);
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// Get the number of ticket Responses
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$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_responses_sql);
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$row = mysqli_fetch_assoc($ticket_responses_sql);
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$ticket_responses = intval($row['ticket_responses']);
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$ticket_all_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_all_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_all_comments_sql);
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$row = mysqli_fetch_assoc($ticket_all_comments_sql);
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$ticket_all_comments_count = intval($row['ticket_all_comments_count']);
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$ticket_internal_notes_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_internal_notes_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Internal' AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_internal_notes_sql);
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$row = mysqli_fetch_assoc($ticket_internal_notes_sql);
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$ticket_internal_notes_count = intval($row['ticket_internal_notes_count']);
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$ticket_public_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_public_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND (ticket_reply_type = 'Public' OR ticket_reply_type = 'Client') AND ticket_reply_ticket_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_public_comments_sql);
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$row = mysqli_fetch_assoc($ticket_public_comments_sql);
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$ticket_public_comments_count = intval($row['ticket_public_comments_count']);
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$ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(log_id) AS ticket_events_count FROM logs WHERE log_type = 'Ticket' AND log_entity_id = $ticket_id");
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$row = mysqli_fetch_array($ticket_events_sql);
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$row = mysqli_fetch_assoc($ticket_events_sql);
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$ticket_events_count = intval($row['ticket_events_count']);
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@ -376,7 +353,7 @@ if (isset($_GET['ticket_id'])) {
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<?= $ticket_status_name ?>
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</span>
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</div>
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<small class="text-secondary"><?= $ticket_subject ?></small>
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<span class="text-secondary"><?= $ticket_subject ?></span>
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</div>
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</div>
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</div>
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@ -420,7 +397,7 @@ if (isset($_GET['ticket_id'])) {
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<i class="fas fa-fw fa-lightbulb mr-2"></i>Summarize
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</a>
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<a class="dropdown-item ajax-modal" href="#" data-modal-url="modals/ticket/ticket_merge.php?ticket_id=<?= $ticket_id ?>">
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<i class="fas fa-fw fa-clone mr-2"></i>Merge
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<i class="fas fa-fw fa-clone mr-2"></i>Merge Ticket
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</a>
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<?php if (empty($ticket_closed_at) && $client_id) { ?>
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<div class="dropdown-divider"></div>
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@ -463,35 +440,38 @@ if (isset($_GET['ticket_id'])) {
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<div class="card card-body">
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<div title="<?php echo $ticket_updated_at; ?>">
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<i class="fa fa-fw fa-history text-secondary mr-2"></i>Updated: <strong><?php echo $ticket_updated_at_ago; ?></strong>
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<i class="fa fa-fw fa-history text-secondary mr-2"></i>Updated: <strong><?= date('M d, Y • g:i A', strtotime($ticket_updated_at)) . "</strong> <span class='text-muted small'>($ticket_updated_at_ago)</span>" ?>
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</div>
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<!-- Ticket assign (disable if closed -->
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<?php if (empty($ticket_closed_at)) { ?>
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<div class="mt-1">
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<i class="fas fa-fw fa-user-tie mr-2 text-secondary"></i>Agent:
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<a class="ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_assign.php?id=<?= $ticket_id ?>">
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<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
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data-modal-url="modals/ticket/ticket_assign.php?id=<?= $ticket_id ?>">
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<?= $ticket_assigned_to_display ?>
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</a>
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</div>
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<?php } else { ?>
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<div class="mt-1">
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<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?>
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<i class="fas fa-fw fa-user-check mr-2 text-secondary"></i>Agent: <?php echo $ticket_assigned_to_display; ?>
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</div>
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<?php } ?>
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<!-- End ticket assign -->
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<div class="mt-1">
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<span class="text-info" id="ticket_collision_viewing"></span>
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</div>
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</div>
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<div class="card card-body">
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<div>
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<i class="fa fa-fw fa-thermometer-half text-secondary mr-1"></i>
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<a href="#"
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<a href="#" title="Priority"
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<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
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class="ajax-modal"
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data-modal-url="modals/ticket/ticket_priority.php?id=<?= $ticket_id ?>"
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<?php } ?>
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>
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<?php echo $ticket_priority_display; ?>
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<?= $ticket_priority_display ?>
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</a>
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</div>
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@ -518,14 +498,14 @@ if (isset($_GET['ticket_id'])) {
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</div>
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<?php } else { ?>
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<div class="mt-1">
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<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Ticket is
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<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Billable:
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<a class="ajax-modal" href="#"
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data-modal-url="modals/ticket/ticket_billable.php?id=<?= $ticket_id ?>">
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<?php
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if ($ticket_billable == 1) {
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echo "<span class='text-bold text-dark'>Billable</span>";
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echo "<span class='text-bold text-dark'>Yes</span>";
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} else {
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echo "<span class='text-muted'>Not Billable</span>";
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echo "<span class='text-muted'>No</span>";
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}
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?>
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</a>
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@ -539,16 +519,11 @@ if (isset($_GET['ticket_id'])) {
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<div class="card card-body">
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<?php if ($task_count) { ?>
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Tasks Completed
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<span class="float-right text-bold"><?php echo $tasks_completed_percent; ?>%</span>
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<div class="progress mt-2" style="height: 20px;">
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<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
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<div><strong>Tasks</strong> <?= "$completed_task_count/$task_count ($tasks_completed_percent%)" ?></div>
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<div class="progress" style="height: 20px;">
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<div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"></div>
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</div>
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<?php } ?>
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<div class="mt-2">
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<span class="text-info" id="ticket_collision_viewing"></span>
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</div>
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</div>
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</div>
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@ -559,9 +534,9 @@ if (isset($_GET['ticket_id'])) {
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<div class="card card-dark mb-3">
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<div class="card-header bg-dark">
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<h5 class="card-title">
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Ticket Details
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<div class="card-header px-3 py-2">
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<h5 class="card-title mt-1">
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Description / Comments
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</h5>
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<?php if (empty($ticket_closed_at)) { ?>
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<div class="card-tools">
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@ -570,14 +545,14 @@ if (isset($_GET['ticket_id'])) {
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<?php } ?>
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</div>
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<div class="card-body prettyContent" id="ticketDetails">
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<div class="card-body p-3 prettyContent" id="ticketDetails">
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<?php echo $ticket_details; ?>
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<?php
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while ($ticket_attachment = mysqli_fetch_array($sql_ticket_attachments)) {
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while ($ticket_attachment = mysqli_fetch_assoc($sql_ticket_attachments)) {
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$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
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$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
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echo "<hr class=''><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='../uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='../uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
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echo "<hr class=''><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name <a target='_blank' class='mr-1 ml-1' href='../uploads/tickets/$ticket_id/$ref_name'>[View]</a><a href='../uploads/tickets/$ticket_id/$ref_name' download='$name'>[Download]</a>";
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}
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?>
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</div>
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@ -587,26 +562,24 @@ if (isset($_GET['ticket_id'])) {
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<!-- Only show ticket reply modal if status is not closed -->
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<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_resolved_at) && empty($ticket_closed_at)) { ?>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
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<div class="card card-body d-print-none pb-0">
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<div class="card card-body d-print-none p-3">
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<div class="form-group">
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<div class="form-group mb-0">
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<div class="btn-group btn-block btn-group-toggle" data-toggle="buttons">
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<label class="btn btn-outline-dark active">
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<input type="radio" name="public_reply_type" value="0" checked>Internal Note
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<input type="radio" name="public_reply_type" value="0" checked>Internal
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</label>
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<?php if ($contact_email) { ?>
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<label class="btn btn-outline-info">
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<input type="radio" name="public_reply_type" value="2">Public Comment & Email
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<input type="radio" name="public_reply_type" value="2">Public + Email
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</label>
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<?php } ?>
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<label class="btn btn-outline-info">
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<input type="radio" name="public_reply_type" value="1">Public Comment
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<input type="radio" name="public_reply_type" value="1">Public
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</label>
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</div>
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</div>
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@ -620,11 +593,10 @@ if (isset($_GET['ticket_id'])) {
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</textarea>
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</div>
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<div class="card card-body pb-0">
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<div class="form-row">
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<div class="col-md-3">
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<div class="input-group mb-3">
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<div class="form-row">
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<div class="col-md-3">
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<div class="form-group">
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<div class="input-group">
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<select class="form-control select2" name="status" required>
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<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
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@ -634,7 +606,7 @@ if (isset($_GET['ticket_id'])) {
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$status_snippet = "AND ticket_status_id != 4";
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}
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$sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != 1 AND ticket_status_id != 5 AND ticket_status_active = 1 $status_snippet ORDER BY ticket_status_order");
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while ($row = mysqli_fetch_array($sql_ticket_status)) {
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while ($row = mysqli_fetch_assoc($sql_ticket_status)) {
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$ticket_status_id_select = intval($row['ticket_status_id']);
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$ticket_status_name_select = nullable_htmlentities($row['ticket_status_name']); ?>
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@ -644,10 +616,12 @@ if (isset($_GET['ticket_id'])) {
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</select>
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</div>
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</div>
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</div>
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<!-- Time Tracking -->
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<div class="col-md-6">
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<div class="input-group mb-3">
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<!-- Time Tracking -->
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<div class="col-md-6">
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<div class="form-group">
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<div class="input-group">
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<div class="input-group-prepend px-0 col-2">
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<input type="text" class="form-control" inputmode="numeric" id="hours" name="hours" placeholder="Hrs" min="0" max="23" pattern="0?[0-9]|1[0-9]|2[0-3]">
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</div>
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@ -666,14 +640,14 @@ if (isset($_GET['ticket_id'])) {
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</div>
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</div>
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</div>
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<div class="col-md-3">
|
||||
<div class="btn-toolbar float-right">
|
||||
<button type="submit" id="ticket_add_reply" name="add_ticket_reply" class="btn btn-success ml-3"><i class="fas fa-check mr-2"></i>Submit</button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
<div class="col-md-3">
|
||||
<div class="btn-toolbar float-right mb-3">
|
||||
<button type="submit" id="ticket_add_reply" name="add_ticket_reply" class="btn btn-success ml-3"><i class="fas fa-check mr-2"></i>Submit</button>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
</div>
|
||||
|
||||
</form>
|
||||
|
|
@ -684,7 +658,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
<!-- Ticket replies -->
|
||||
<?php
|
||||
|
||||
while ($row = mysqli_fetch_array($sql_ticket_replies)) {
|
||||
while ($row = mysqli_fetch_assoc($sql_ticket_replies)) {
|
||||
$ticket_reply_id = intval($row['ticket_reply_id']);
|
||||
$ticket_reply = $purifier->purify($row['ticket_reply']);
|
||||
$ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
|
||||
|
|
@ -705,7 +679,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
$user_avatar = nullable_htmlentities($row['user_avatar']);
|
||||
$user_initials = initials($row['user_name']);
|
||||
$avatar_link = "../uploads/users/$user_id/$user_avatar";
|
||||
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
|
||||
$ticket_reply_time_worked = $row['ticket_reply_time_worked'];
|
||||
}
|
||||
|
||||
$sql_ticket_reply_attachments = mysqli_query(
|
||||
|
|
@ -732,12 +706,19 @@ if (isset($_GET['ticket_id'])) {
|
|||
</span>
|
||||
<?php } ?>
|
||||
|
||||
<div class="ml-3">
|
||||
<div class="ml-2">
|
||||
<h3 class="card-title"><?php echo $ticket_reply_by_display; ?></h3>
|
||||
<div>
|
||||
<?php if ($ticket_reply_type !== "Client") { ?>
|
||||
<?php if ($ticket_reply_type !== "Client" && $ticket_reply_time_worked !== "00:00:00") { ?>
|
||||
<div>
|
||||
<br><small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
|
||||
<br>
|
||||
<small>
|
||||
<i class="far fa-fw fa-clock text-secondary"></i>
|
||||
Time worked:
|
||||
<span class="text-muted">
|
||||
<?= formatDuration($ticket_reply_time_worked) ?>
|
||||
</span>
|
||||
</small>
|
||||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
|
|
@ -789,7 +770,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
<?php echo $ticket_reply; ?>
|
||||
|
||||
<?php
|
||||
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_reply_attachments)) {
|
||||
while ($ticket_attachment = mysqli_fetch_assoc($sql_ticket_reply_attachments)) {
|
||||
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
|
||||
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
|
||||
echo "<hr><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='../uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='../uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>";
|
||||
|
|
@ -809,10 +790,10 @@ if (isset($_GET['ticket_id'])) {
|
|||
|
||||
<div class="col-md-3">
|
||||
|
||||
<!-- Ticket details right card -->
|
||||
<div class="card <?php if(!$ticket_resolved_at) { echo "collapsed-card"; } ?>">
|
||||
<div class="card-header">
|
||||
<h5 class="card-title"><i class="fas fa-fw fa-life-ring mr-2"></i>Ticket Details</h5>
|
||||
<!-- Ticket activity right card -->
|
||||
<div class="card">
|
||||
<div class="card-header px-3 py-2">
|
||||
<h5 class="card-title mt-1"><i class="fas fa-fw fa-history mr-2"></i>Activity Summary</h5>
|
||||
|
||||
<div class="card-tools">
|
||||
<button type="button" class="btn btn-tool" data-card-widget="collapse">
|
||||
|
|
@ -820,49 +801,50 @@ if (isset($_GET['ticket_id'])) {
|
|||
</button>
|
||||
</div>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<div class="card-body p-3 ">
|
||||
|
||||
<!-- Created -->
|
||||
<div title="<?php echo $ticket_created_at; ?>">
|
||||
<i class="fa fa-fw fa-calendar text-secondary mr-2"></i><strong>Created: </strong><?php echo "$ticket_date ($ticket_created_at_ago)"; ?>
|
||||
<div>
|
||||
<i class="fas fa-fw fa-calendar-alt text-secondary mr-1"></i><strong class="mr-1">Created:</strong><?= date('M d, Y', strtotime($ticket_date)) ?>
|
||||
<span class="text-muted small">(<?= $ticket_created_at_ago ?>)</span>
|
||||
</div>
|
||||
|
||||
<!-- Created by -->
|
||||
<?php if (!empty($ticket_created_by)) {
|
||||
$row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by"));
|
||||
<?php if ($ticket_created_by) {
|
||||
$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by"));
|
||||
$ticket_created_by_display = nullable_htmlentities($row['user_name']);
|
||||
?>
|
||||
|
||||
<div class="mt-1">
|
||||
<i class="far fa-fw fa-user text-secondary mr-2"></i><strong>Created by: </strong><?php echo $ticket_created_by_display; ?>
|
||||
<div class="mt-2">
|
||||
<i class="far fa-fw fa-user text-secondary mr-1"></i><strong class="mr-1">Created by:</strong><?= $ticket_created_by_display ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Source -->
|
||||
<?php if (!empty($ticket_source)) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="far fa-fw fa-question-circle text-secondary mr-2"></i><strong>Source: </strong><?php echo $ticket_source; ?>
|
||||
<?php if ($ticket_source) { ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-inbox text-secondary mr-1"></i><strong class="mr-1">Source:</strong><?= $ticket_source ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Category -->
|
||||
<?php if ($ticket_category > 0) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fas fa-fw fa-layer-group mr-2 text-secondary"></i><strong>Category: </strong><?php echo $ticket_category_display; ?>
|
||||
<?php if ($ticket_category) { ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-layer-group text-secondary mr-1"></i><strong class="mr-1">Category:</strong><?= $ticket_category_display ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- First response (for SLA) -->
|
||||
<?php if ($ticket_first_response_at) { ?>
|
||||
<div title="First Response: <?php echo $ticket_created_at; ?>">
|
||||
<i class="fa fa-fw fa-user-clock text-secondary mr-2"></i><strong>FR: </strong><?php echo "$ticket_first_response_at"; ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-reply-all text-secondary mr-1"></i><strong class="mr-1">1st resp:</strong><?= date('M d • g:i A', strtotime($ticket_first_response_at)) ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Time tracking -->
|
||||
<?php if ($ticket_total_reply_time) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="far fa-fw fa-clock text-secondary mr-2"></i><strong>Time worked: </strong><?php echo $ticket_total_reply_time; ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-stopwatch text-secondary mr-1"></i><strong class="mr-1">Total time:</strong><?= formatDuration($ticket_total_reply_time) ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
|
|
@ -875,34 +857,34 @@ if (isset($_GET['ticket_id'])) {
|
|||
<!-- --><?php //} ?>
|
||||
|
||||
<!-- Resolved -->
|
||||
<?php if (!empty($ticket_resolved_at)) { ?>
|
||||
<?php if ($ticket_resolved_at) { ?>
|
||||
<hr>
|
||||
<div class="mt-1" title="<?php echo $ticket_resolved_at; ?>">
|
||||
<i class="fa fa-fw fa-check text-secondary mr-2"></i><strong>Resolved: </strong><?php echo "$ticket_resolved_date ($ticket_resolved_at_ago)"; ?>
|
||||
<div class="mt-2" title="<?= $ticket_resolved_at ?>">
|
||||
<i class="fas fa-fw fa-check text-secondary mr-1"></i><strong class="mr-1">Resolved:</strong><?= date('M d, Y • g:i A', strtotime($ticket_resolved_at)) . " ($ticket_resolved_at_ago)" ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
<!-- Ticket closure info -->
|
||||
<?php if (!empty($ticket_closed_at)) {
|
||||
<?php if ($ticket_closed_at) {
|
||||
|
||||
$ticket_closed_by_display = 'User';
|
||||
if (!empty($ticket_closed_by)) {
|
||||
$sql_closed_by = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_closed_by");
|
||||
$row = mysqli_fetch_array($sql_closed_by);
|
||||
$row = mysqli_fetch_assoc($sql_closed_by);
|
||||
$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
|
||||
}
|
||||
?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-user text-secondary mr-2"></i><strong>Closed by: </strong><?php echo ucwords($ticket_closed_by_display); ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-user text-secondary mr-1"></i><strong class="mr-1">Closed by:</strong><?= ucwords($ticket_closed_by_display) ?>
|
||||
</div>
|
||||
|
||||
<div class="mt-1" title="<?php echo $ticket_closed_at; ?>">
|
||||
<i class="fa fa-fw fa-clock text-secondary mr-2"></i><strong>Closed: </strong><?php echo "$ticket_closed_date ($ticket_closed_at_ago)"; ?>
|
||||
<div class="mt-2">
|
||||
<i class="fas fa-fw fa-clock text-secondary mr-1"></i><strong class="mr-1">Closed:</strong><?= date('M d, Y • g:i A', strtotime($ticket_closed_at)) . " ($ticket_closed_at_ago)" ?>
|
||||
</div>
|
||||
|
||||
<?php if ($ticket_feedback) { ?>
|
||||
<div class="mt-1">
|
||||
<i class="fa fa-fw fa-comment-dots text-secondary mr-2"></i><strong>Feedback: </strong><?php echo $ticket_feedback; ?>
|
||||
<div class="mt-2">
|
||||
<i class="fa fa-fw fa-comment-dots text-secondary mr-1"></i><strong>Feedback: </strong><?php echo $ticket_feedback; ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
|
|
@ -916,8 +898,8 @@ if (isset($_GET['ticket_id'])) {
|
|||
<!-- Tasks Card -->
|
||||
<?php if (empty($ticket_resolved_at) || (!empty($ticket_resolved_at) && $task_count > 0)) { ?>
|
||||
<div class="card">
|
||||
<div class="card-header">
|
||||
<h5 class="card-title"><i class="fas fa-fw fa-tasks mr-2"></i>Tasks</h5>
|
||||
<div class="card-header px-3 py-2">
|
||||
<h5 class="card-title mt-1"><i class="fas fa-fw fa-tasks mr-2"></i>Tasks</h5>
|
||||
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
||||
<div class="card-tools">
|
||||
<div class="dropdown dropleft text-center">
|
||||
|
|
@ -961,25 +943,82 @@ if (isset($_GET['ticket_id'])) {
|
|||
|
||||
<table class="table table-sm" id="tasks">
|
||||
<?php
|
||||
while($row = mysqli_fetch_array($sql_tasks)){
|
||||
while ($row = mysqli_fetch_assoc($sql_tasks)) {
|
||||
$task_id = intval($row['task_id']);
|
||||
$task_name = nullable_htmlentities($row['task_name']);
|
||||
//$task_description = nullable_htmlentities($row['task_description']); // not in db yet
|
||||
$task_completion_estimate = intval($row['task_completion_estimate']);
|
||||
$task_completed_at = nullable_htmlentities($row['task_completed_at']);
|
||||
|
||||
// Check for approvals
|
||||
$task_needs_approval = false;
|
||||
$task_needs_approval = mysqli_num_rows(mysqli_query(
|
||||
$mysqli,
|
||||
"SELECT 1 FROM task_approvals
|
||||
WHERE approval_task_id = $task_id
|
||||
AND approval_status IN ('pending','declined')
|
||||
LIMIT 1"
|
||||
)) > 0;
|
||||
|
||||
$approval_id = 0;
|
||||
$user_can_approve = false;
|
||||
$approval_rows = mysqli_query($mysqli, "
|
||||
SELECT approval_id, approval_scope, approval_type, approval_required_user_id, approval_created_by
|
||||
FROM task_approvals WHERE approval_task_id = $task_id AND approval_status = 'pending'
|
||||
");
|
||||
|
||||
while ($approval = mysqli_fetch_assoc($approval_rows)) {
|
||||
|
||||
$scope = nullable_htmlentities($approval['approval_scope']);
|
||||
$type = nullable_htmlentities($approval['approval_type']);
|
||||
$required_user = intval($approval['approval_required_user_id']);
|
||||
$created_by = intval($approval['approval_created_by']);
|
||||
|
||||
// Named, specific user?
|
||||
if ($scope == 'internal' && $type == 'specific' && $required_user == $session_user_id) {
|
||||
$user_can_approve = true;
|
||||
$approval_id = intval($approval['approval_id']);
|
||||
continue;
|
||||
}
|
||||
|
||||
// Any internal user, but the one who created the task
|
||||
if ($scope == 'internal' && $type == 'any' && $created_by !== $session_user_id) {
|
||||
$user_can_approve = true;
|
||||
$approval_id = intval($approval['approval_id']);
|
||||
continue;
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
?>
|
||||
<tr data-task-id="<?= $task_id ?>">
|
||||
<td>
|
||||
<td class="px-3">
|
||||
<?php if ($task_completed_at) { ?>
|
||||
<i class="far fa-check-square text-success"></i>
|
||||
<?php } elseif (lookupUserPermission("module_support") >= 2) { ?>
|
||||
<a href="post.php?complete_task=<?php echo $task_id; ?>">
|
||||
<i class="far fa-square text-dark"></i>
|
||||
</a>
|
||||
|
||||
<?php if ($task_needs_approval) { ?>
|
||||
<i class="fas fa-shield-alt text-warning"
|
||||
data-toggle="tooltip"
|
||||
data-placement="top"
|
||||
title="Approval required"></i>
|
||||
|
||||
<?php if ($user_can_approve) { ?>
|
||||
<a class="confirm-link" href="post.php?approve_ticket_task=<?= $task_id ?>&approval_id=<?= $approval_id ?>&csrf_token=<?= $_SESSION['csrf_token'] ?>">
|
||||
<i class="fas fa-thumbs-up text-green"></i>
|
||||
</a>
|
||||
<?php } ?>
|
||||
|
||||
<?php } else { ?>
|
||||
<a href="post.php?complete_task=<?php echo $task_id; ?>">
|
||||
<i class="far fa-square text-dark"></i>
|
||||
</a>
|
||||
<?php } ?>
|
||||
|
||||
<?php } ?>
|
||||
<span class="text-dark ml-2"><?php echo $task_name; ?></span>
|
||||
<span class="text-dark ml-2"><?= $task_name ?></span>
|
||||
</td>
|
||||
<td>
|
||||
<td class="px-2">
|
||||
<div class="float-right">
|
||||
|
||||
<div class="btn-group">
|
||||
|
|
@ -997,6 +1036,12 @@ if (isset($_GET['ticket_id'])) {
|
|||
data-modal-url="modals/ticket/ticket_task_edit.php?id=<?= $task_id ?>">
|
||||
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
||||
</a>
|
||||
<?php if (!$task_completed_at) { ?>
|
||||
<a class="dropdown-item ajax-modal" href="#"
|
||||
data-modal-url="modals/ticket/ticket_task_approver_add.php?id=<?= $task_id ?>">
|
||||
<i class="fas fa-fw fa-shield-alt mr-2"></i>Add Approvers
|
||||
</a>
|
||||
<?php } ?>
|
||||
<?php if ($task_completed_at) { ?>
|
||||
<a class="dropdown-item" href="post.php?undo_complete_task=<?php echo $task_id; ?>">
|
||||
<i class="fas fa-fw fa-arrow-circle-left mr-2"></i>Mark incomplete
|
||||
|
|
@ -1026,8 +1071,8 @@ if (isset($_GET['ticket_id'])) {
|
|||
<!-- Contact card -->
|
||||
<?php if ($contact_id) { ?>
|
||||
<div class="card">
|
||||
<div class="card-header">
|
||||
<h5 class="card-title"><i class="fas fa-fw fa-user-check mr-2"></i>Contact</h5>
|
||||
<div class="card-header px-3 py-2">
|
||||
<h5 class="card-title mt-1"><i class="fas fa-fw fa-user-check mr-2"></i>Contact</h5>
|
||||
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
||||
<div class="card-tools">
|
||||
<a class="btn btn-tool ajax-modal" href="#"
|
||||
|
|
@ -1037,7 +1082,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<div class="card-body p-3">
|
||||
|
||||
<div>
|
||||
<i class="fa fa-fw fa-user text-secondary mr-2"></i><a href="#" class="ajax-modal"
|
||||
|
|
@ -1081,29 +1126,29 @@ if (isset($_GET['ticket_id'])) {
|
|||
<?php if (empty($ticket_closed_at) && mysqli_num_rows($sql_ticket_watchers) > 0) { ?>
|
||||
|
||||
<div class="card">
|
||||
<div class="card-header">
|
||||
<h5 class="card-title"><i class="fas fa-fw fa-eye mr-2"></i>Watchers</h5>
|
||||
<div class="card-header px-3 py-2">
|
||||
<h5 class="card-title mt-1"><i class="fas fa-fw fa-eye mr-2"></i>Watchers</h5>
|
||||
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
||||
<div class="card-tools">
|
||||
<a class="btn btn-tool ajax-modal" href="#" data-modal-url="modals/ticket/ticket_add_watcher.php?ticket_id=<?= $ticket_id ?>">
|
||||
<i class="fas fa-fw fa-plus"></i>
|
||||
<i class="fas fa-fw fa-user-plus"></i>
|
||||
</a>
|
||||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<div class="card-body p-3">
|
||||
|
||||
<?php
|
||||
// Get Watchers
|
||||
while ($row = mysqli_fetch_array($sql_ticket_watchers)) {
|
||||
while ($row = mysqli_fetch_assoc($sql_ticket_watchers)) {
|
||||
$watcher_id = intval($row['watcher_id']);
|
||||
$ticket_watcher_email = nullable_htmlentities($row['watcher_email']);
|
||||
?>
|
||||
<div class='mt-1'>
|
||||
<i class="fa fa-fw fa-eye text-secondary mr-2"></i><?php echo $ticket_watcher_email; ?>
|
||||
<i class="fa fa-fw fa-envelope text-secondary mr-2"></i><?php echo $ticket_watcher_email; ?>
|
||||
<?php if (empty($ticket_closed_at)) { ?>
|
||||
<a class="confirm-link float-right" href="post.php?delete_ticket_watcher=<?php echo $watcher_id; ?>">
|
||||
<i class="fas fa-fw fa-trash-alt text-secondary"></i>
|
||||
<i class="fas fa-fw fa-times text-secondary"></i>
|
||||
</a>
|
||||
<?php } ?>
|
||||
</div>
|
||||
|
|
@ -1117,8 +1162,8 @@ if (isset($_GET['ticket_id'])) {
|
|||
<!-- Asset card -->
|
||||
<?php if ($asset_id) { ?>
|
||||
<div class="card mb-3">
|
||||
<div class="card-header">
|
||||
<h5 class="card-title"><i class="fas fa-fw fa-desktop mr-2"></i>Assets</h5>
|
||||
<div class="card-header px-3 py-2">
|
||||
<h5 class="card-title mt-1"><i class="fas fa-fw fa-desktop mr-2"></i>Assets</h5>
|
||||
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
||||
<div class="card-tools">
|
||||
<a class="btn btn-tool ajax-modal" href="#" data-modal-url="modals/ticket/ticket_edit_asset.php?id=<?= $ticket_id ?>">
|
||||
|
|
@ -1127,7 +1172,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<div class="card-body p-3">
|
||||
<div>
|
||||
<a class="ajax-modal" href="#" data-modal-size="lg"
|
||||
data-modal-url="modals/asset/asset_details.php?<?= $client_url ?>&id=<?= $asset_id ?>">
|
||||
|
|
@ -1135,7 +1180,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</a>
|
||||
</div>
|
||||
<?php
|
||||
while ($row = mysqli_fetch_array($sql_additional_assets)) {
|
||||
while ($row = mysqli_fetch_assoc($sql_additional_assets)) {
|
||||
$additional_asset_id = intval($row['asset_id']);
|
||||
$additional_asset_name = nullable_htmlentities($row['asset_name']);
|
||||
$additional_asset_type = nullable_htmlentities($row['asset_type']);
|
||||
|
|
@ -1148,7 +1193,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</a>
|
||||
<?php if (empty($ticket_closed_at)) { ?>
|
||||
<a class="confirm-link float-right" href="post.php?delete_ticket_additional_asset=<?php echo $additional_asset_id; ?>&ticket_id=<?php echo $ticket_id; ?>" title="Remove asset from ticket">
|
||||
<i class="fas fa-fw fa-trash-alt text-secondary"></i>
|
||||
<i class="fas fa-fw fa-times text-secondary"></i>
|
||||
</a>
|
||||
<?php } ?>
|
||||
</div>
|
||||
|
|
@ -1161,12 +1206,11 @@ if (isset($_GET['ticket_id'])) {
|
|||
<?php } // End if asset_id ?>
|
||||
<!-- End Asset card -->
|
||||
|
||||
|
||||
<!-- Vendor card -->
|
||||
<?php if ($vendor_id) { ?>
|
||||
<div class="card mb-3">
|
||||
<div class="card-header">
|
||||
<h5 class="card-title"><i class="fas fa-fw fa-building mr-2"></i>Vendor</h5>
|
||||
<div class="card-header px-3 py-2">
|
||||
<h5 class="card-title mt-1"><i class="fas fa-fw fa-building mr-2"></i>Vendor</h5>
|
||||
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
||||
<div class="card-tools">
|
||||
<a class="btn btn-tool ajax-modal" href="#" data-modal-url="modals/ticket/ticket_edit_vendor.php?ticket_id=<?= $ticket_id ?>">
|
||||
|
|
@ -1175,7 +1219,7 @@ if (isset($_GET['ticket_id'])) {
|
|||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<div class="card-body p-3">
|
||||
|
||||
<div>
|
||||
<i class="fa fa-fw fa-building text-secondary mr-2"></i><strong><?php echo $vendor_name; ?></strong>
|
||||
|
|
@ -1220,8 +1264,8 @@ if (isset($_GET['ticket_id'])) {
|
|||
<!-- project card -->
|
||||
<?php if ($project_id) { ?>
|
||||
<div class="card">
|
||||
<div class="card-header">
|
||||
<h5 class="card-title"><i class="fas fa-fw fa-project-diagram mr-2"></i>Project</h5>
|
||||
<div class="card-header px-3 py-2">
|
||||
<h5 class="card-title mt-1"><i class="fas fa-fw fa-project-diagram mr-2"></i>Project</h5>
|
||||
<?php if (empty($ticket_resolved_at) && lookupUserPermission("module_support") >= 2) { ?>
|
||||
<div class="card-tools">
|
||||
<button type="button" class="btn btn-tool ajax-modal" data-modal-url="modals/ticket/ticket_edit_project.php?id=<?= $ticket_id ?>">
|
||||
|
|
@ -1230,15 +1274,15 @@ if (isset($_GET['ticket_id'])) {
|
|||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<div class="card-body p-3">
|
||||
<div>
|
||||
<i class="fa fa-fw fa-project-diagram text-secondary mr-2"></i><a href="project_details.php?project_id=<?php echo $project_id; ?>" target="_blank"><strong><?php echo $project_name; ?><i class="fa fa-fw fa-external-link-alt text-secondary ml-2"></i></strong>
|
||||
<i class="fa fa-fw fa-project-diagram text-secondary mr-2"></i><a href="project_details.php?project_id=<?php echo $project_id; ?>" target="_blank"><strong><?= $project_name ?><i class="fa fa-fw fa-external-link-alt ml-1"></i></strong>
|
||||
</a>
|
||||
</div>
|
||||
|
||||
<?php if ($project_manager) { ?>
|
||||
<div class="mt-2">
|
||||
<i class="fa fa-fw fa-user-tie text-secondary mr-3"></i><?php echo $project_manager_name; ?>
|
||||
<i class="fa fa-fw fa-user-tie text-secondary mr-2"></i><?= $project_manager_name ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
|
|
|
|||
Loading…
Reference in New Issue