mirror of https://github.com/itflow-org/itflow
Add time by technician report
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wrongecho
parent
ad9e4b4fb4
commit
e5dc50ec35
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@ -20,7 +20,6 @@
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<?php
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$sql_users_select = mysqli_query($mysqli, "SELECT users.user_id, user_name FROM users
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LEFT JOIN user_settings on users.user_id = user_settings.user_id
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WHERE user_role > 1
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AND user_type = 1
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AND user_status = 1
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AND user_archived_at IS NULL
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@ -0,0 +1,179 @@
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<?php
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require_once "includes/inc_all_reports.php";
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enforceUserPermission('module_support');
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function secondsToTime($inputSeconds) {
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$inputSeconds = floor($inputSeconds);
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$secondsInAMinute = 60;
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$secondsInAnHour = 60 * $secondsInAMinute;
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$secondsInADay = 24 * $secondsInAnHour;
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// Extract days
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$days = floor($inputSeconds / $secondsInADay);
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// Extract hours
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$hourSeconds = $inputSeconds % $secondsInADay;
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$hours = floor($hourSeconds / $secondsInAnHour);
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// Extract minutes
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$minuteSeconds = $hourSeconds % $secondsInAnHour;
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$minutes = floor($minuteSeconds / $secondsInAMinute);
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// Extract the remaining seconds
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$remainingSeconds = $minuteSeconds % $secondsInAMinute;
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$seconds = ceil($remainingSeconds);
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// Format and return
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$timeParts = [];
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$sections = [
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'day' => (int)$days,
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'hour' => (int)$hours,
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'minute' => (int)$minutes,
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'second' => (int)$seconds,
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];
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foreach ($sections as $name => $value){
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if ($value > 0){
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$timeParts[] = $value. ' '.$name.($value == 1 ? '' : 's');
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}
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}
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return implode(', ', $timeParts);
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}
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if (isset($_GET['year'])) {
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$year = intval($_GET['year']);
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} else {
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$year = date('Y');
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}
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if (isset($_GET['month'])) {
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$month = intval($_GET['month']);
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} else {
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$month = date('m');
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}
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$sql_ticket_years = mysqli_query($mysqli, "SELECT DISTINCT YEAR(ticket_created_at) AS ticket_year FROM tickets ORDER BY ticket_year DESC");
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$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_archived_at IS NULL ORDER BY client_name ASC");
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$sql_users = mysqli_query($mysqli, "
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SELECT users.user_id, user_name FROM users
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LEFT JOIN user_settings on users.user_id = user_settings.user_id
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WHERE user_type = 1
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AND user_status = 1
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AND user_archived_at IS NULL
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ORDER BY user_name DESC"
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);
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// TODO: Maybe try and filter this to just users with the support module perm
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?>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fas fa-fw fa-life-ring mr-2"></i>Time Logged By Technician</h3>
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<div class="card-tools">
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<button type="button" class="btn btn-primary d-print-none" onclick="window.print();"><i class="fas fa-fw fa-print mr-2"></i>Print</button>
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</div>
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</div>
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<div class="card-body">
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<form class="mb-3">
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<select onchange="this.form.submit()" class="form-control" name="year">
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<?php
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while ($row = mysqli_fetch_array($sql_ticket_years)) {
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$ticket_year = intval($row['ticket_year']); ?>
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<option <?php if ($year == $ticket_year) { ?> selected <?php } ?> > <?php echo $ticket_year; ?></option>
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<?php } ?>
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</select>
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</form>
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<div class="card card-dark mb-3">
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<div class="card-header">
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<h3 class="card-title"><i class="fas fa-fw fa-chart-area mr-2"></i>Yearly (<?php echo $year; ?>)</h3>
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</div>
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<div class="card-body">
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<div class="table-responsive-sm">
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<table class="table table-striped">
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<thead>
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<tr>
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<th>Technician</th>
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<th class="text-right">Tickets assigned</th>
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<th class="text-right">Tickets touched</th>
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<th class="text-right">Total time worked <i>(H:M:S)</i></th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($agent_row = mysqli_fetch_array($sql_users)) {
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$user_id = intval($agent_row['user_id']);
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$user_name = nullable_htmlentities($agent_row['user_name']);
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// Get tickets in period that are still assigned to the technician/agent
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$sql_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_assigned_to = $user_id");
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$row = mysqli_fetch_array($sql_ticket_count);
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$ticket_raised_count = intval($row['ticket_count']);
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// Get unique tickets in period that the agent replied to/touched
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$sql_tickets_touched = mysqli_query($mysqli, "
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SELECT COUNT(DISTINCT ticket_id) AS tickets_touched
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FROM (
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-- Tickets the agent replied to
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SELECT ticket_reply_ticket_id AS ticket_id
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FROM ticket_replies
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WHERE YEAR(ticket_reply_created_at) = $year AND ticket_reply_by = $user_id
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UNION
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-- Tickets the agent opened
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SELECT ticket_id
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FROM tickets
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WHERE YEAR(ticket_created_at) = $year AND ticket_created_by = $user_id
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UNION
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-- Tickets the agent closed
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SELECT ticket_id
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FROM tickets
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WHERE YEAR(ticket_created_at) = $year AND ticket_closed_by = $user_id
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)
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AS tickets_touched
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");
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$row = mysqli_fetch_array($sql_tickets_touched);
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$tickets_touched = intval($row['tickets_touched']);
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// Calculate total time tracked towards tickets in the period (for this agent)
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$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_reply_by = $user_id AND ticket_reply_time_worked IS NOT NULL");
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$row = mysqli_fetch_array($sql_time);
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$ticket_total_time_worked = nullable_htmlentities($row['total_time']);
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?>
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<tr>
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<td><?php echo $user_name; ?></td>
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<td class="text-right"><?php echo $ticket_raised_count; ?></td>
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<td class="text-right"><?php echo $tickets_touched; ?></td>
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<td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
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</tr>
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<?php
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}
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?>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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</div>
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</div>
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<?php
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require_once "includes/footer.php";
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@ -476,7 +476,7 @@ if (isset($_GET['ticket_id'])) {
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$ticket_closed_by_display = 'User';
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if (!empty($ticket_closed_by)) {
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$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
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$sql_closed_by = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_closed_by");
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$row = mysqli_fetch_array($sql_closed_by);
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$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
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}
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