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Merge pull request #521 from wrongecho/ticket-email-notifs 

Add email notification for tickets raised via email
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Johnny 2022-12-19 11:31:23 -05:00 committed by GitHub
parent 7ea8f106f2 4e5729bb8a
commit e941cff5c6
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1 changed files with 26 additions and 0 deletions
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26
cron_ticket_email_parser.php
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@ -139,6 +139,8 @@ if ($emails) {
// Check if we can match the sender to a pre-existing contact
$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from' LIMIT 1");
$row = mysqli_fetch_array($any_contact_sql);
$contact_name = $row['contact_name'];
$contact_id = $row['contact_id'];
$contact_email = $row['contact_email'];
$client_id = $row['contact_client_id'];
@ -162,6 +164,30 @@ if ($emails) {
echo "Created new ticket.<br>";
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $from created ticket $subject via email', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id");
// Get company name & phone
$sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = $session_company_id");
$row = mysqli_fetch_array($sql);
$company_phone = formatPhoneNumber($row['company_phone']);
$session_company_name = $row['company_name'];
// E-mail client notification that ticket has been created
$email_subject = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$email_body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
$config_ticket_from_email, $config_ticket_from_name,
$contact_email, $contact_name,
$email_subject, $email_body);
if ($mail !== true) {
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $contact_email', notification_timestamp = NOW(), company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to send email to $contact_email regarding $subject. $mail', company_id = $session_company_id");
}
} else {
// Couldn't match this against a specific client contact -- do nothing for now