johnnyq
6ecc27e7ca
Version ITFlow's scripts and stylesheets so browsers fetch the new copies after an update instead of needing a cache clear: add staticFileUrl() in functions/app.php, which adds ?v= and the file's modification time to the address, and send every script and stylesheet tag through it, libs included, with page-relative addresses changed to start from the site root; add js/tinymce_defaults.js to set TinyMCE's cache_suffix so the plugins, theme and skins it loads itself are versioned too; load ticket collision detection only when a ticket is shown, so a ticket that isn't found no longer throws a script error; add changelog entries and a CONTRIBUTING rule that new tags must use staticFileUrl()
2026-11-09 01:22:35 -05:00
johnnyq
3c996a0b4b
Add agent mentions in ticket internal notes: typing @ in an internal note (reply box and Edit reply) offers the agents who can open the ticket by role and client access, each mention is saved with the agent's current name and told in ITFlow with a link to the note and by email from the ticket mailbox, the ticket shows Mentions you with the name highlighted, a Mentioned me view on the tickets list and board lists open tickets with a note that mentions you, edits tell only newly added agents and drop removed ones, redacting and archiving take mentions off, mentions in public notes, email replies and bulk replies stay plain text and tell nobody, database 3.5.3 adds ticket_reply_mentions, and the Mentioned in a note email is added to Mail Previews
2026-10-28 14:19:15 -04:00
johnnyq
be374e9c2b
Rebuild Admin > Ticket Statuses: list on the standard pattern with In use and Switched off tabs, search, sortable headers, ticket counts linking to the tickets, SLA clock and client-reply columns and drag ordering for the pickers and board; one New/Edit window with badge preview, colour swatches and a description shown on hover across the app; per-status choice of whether a client reply by email or portal moves the ticket back to Open or leaves it; switch off and delete move a status's tickets to a chosen status with ticket history and SLA sync, and clear canned responses that set it; built-in statuses keep their names, stay on and have fixed SLA and reply behaviour enforced server-side; badges use readable text colour; the tickets filter keeps a switched-off status; database 3.4.0 adds ticket_status_description and ticket_status_client_reply; new functions/ticket_status.php
2026-10-24 15:14:10 -04:00
johnnyq
3f90d2b0d0
Ticket templates stage 1: templates now set up the whole ticket - category, priority, billable, agent, due time and tags (migration 3.1.9 adds them, the ticket_template_tags table and tickets.ticket_template_id) - and fill [Client], [Contact], [Asset], [Site], [Agent], [Project], [Ticket], [Date], [Month], [Quarter] and [Year] in the subject, details and tasks when a ticket is raised, leaving other bracketed text for whoever picks it up; tickets remember the template they came from and each template shows how many tickets it raised, how many are open and when it was last used; the template picker fills New Ticket, the New Tickets windows on the assets and clients lists and recurring tickets, and project templates use each template's setup and agent; Admin > Ticket Templates rebuilt with search, Current/Archived, Copy, Archive/Restore and New ticket from it, and each template gets a page showing the ticket it starts, its tasks in drag-to-sort order with time estimates, what it sets up, its placeholders and the tickets, recurring tickets and project templates that use it; template handling moved into functions/ticket_template.php with ticketTemplateFinish, tagKeepIds and tagIdsFromValues split out of tagSetForRecord, and template task editing moved to admin/post; fixes editing a template task moving it to the top of the list, client bulk tickets skipping the template's tasks and time estimates, and the client bulk window not validating the agent, priority and category, and adds an option there to raise each client's ticket for its primary contact; changelog updated
2026-10-18 00:01:43 -04:00
johnnyq
bf89a86ab1
Categories stage 3: list category filters offer only the categories their records have through categoryFilterOptionsHtml, archived ones marked (archived) and referrals that aren't categories marked (not set up), on expenses, recurring expenses, income, invoices, products, tickets, recurring tickets, client referrals and their export windows; new filters for quotes and recurring invoices by category, assets by status, licenses by software type and racks by type, each also in its export window and filter summary; asset type tabs count within the chosen status, and license tabs within software type and license type, fixing license counts that ignored the license type filter; Category export column for invoices, quotes and recurring invoices and Status column for assets, off until ticked; lists and quick looks show a category as its icon in its color through categoryMarkHtml, or its dot without one, on expenses, recurring expenses, income, transactions, tickets, recurring tickets and the ticket page; Admin > Categories usage counts link to the new filtered lists; read-only categories API at api/v1/categories/read.php with kind, id, name, archived and paging, checked per kind against the module that uses it, with usage counts for keys whose user sees every client; racks Archived button kept on one line; changelog updated
2026-10-17 20:42:29 -04:00
johnnyq
95dd3ef9c5
Tags stage 2: tags on five more record kinds (tickets, documents, [kind], [kind], [kind]) working like the other seven with tag pills and + picker on list, page and quick look, Tags field in New and Edit, list tag filter and tag-name search, Bulk Action Tags, export tag filter and Tags column; tickets list shows + only once a ticket has a tag, Tags under More filters with its own chip, board cards show tags, tag changes written to ticket history and merging moves non-archived tags; document tag filter in client Files and at top level across all folders excluding uploads, bulk Tags only tags ticked documents, cross-client document tags open a global search; global search matches tag names, shows the matching tag on each result and adds a Tags group; API tags read, update and create endpoints plus a tags list on every record read, per-kind permission checks and tag creation limited to admin keys; Tags starter pack and demo data cover the new kinds; changelog breaking change for tag-name matching in searches and upgrade note now 2.7.9 to 3.1.4; stage 1 tag test updated for twelve kinds
2026-10-17 15:17:14 -04:00
johnnyq
64d938db7f
Tickets modernization: list redesign with Open/Mine/Unassigned/Needs reply/Waiting/Overdue/Scheduled/Closed/All views, whose-move indicator, SLA and due badges, in-row status/priority/agent pickers, collapsible filters and phone layout; kanban board redesign with drag-to-resolve/reopen rules and dark mode; new ticket quick look modal; New Ticket modal with asset/contact prefill and already-open warning; Edit Ticket modal rework; recurring tickets list rework with pause/resume, raise now, plain-language schedules, next-run preview and bulk actions, cron skips paused and raises missed runs once; shared ticket tables on asset/contact/location/vendor/project pages; Also open card on ticket detail; portal waiting-on-your-reply status; merge limited to same client; closed tickets no longer editable from modals or API; consistent access checks across ticket modals, post handlers and ajax endpoints; new functions/ticket.php helpers; removed recurring_ticket_model.php; DB 2.8.5 adds recurring_ticket_paused_at and cleans orphaned recurring ticket rows
2026-10-15 15:29:10 -04:00
johnnyq
234afd25fb
Contacts overhaul: rebuilt contacts list with role tabs and counts, avatars, flag pills, hover copy on phone/mobile/email, inline location picker, linked asset/credential/license/ticket chips and tag filter; contact page rebuilt to match the asset page with header actions, Reach/Details/Quick notes cards and tabbed Assets, Credentials, Tickets, Recurring, Licenses, Documents, Files, Services and Notes; add and edit contact share one tabbed form (Details, Roles, Access, Notes) with field icons, role switches, password generator, duplicate email check and photo removal; contact quick look redone to match the asset quick look; contact avatars now used everywhere a contact appears - contact pickers, ticket header, contact card, client replies, ticket list, kanban, assets, clients list, client header, overview key contacts, credentials, documents, services, invoice/quote/statement recipients, license users and global search - with each contact keeping the same colour throughout; ticket contact pickers show the name with title and role underneath; fixes: permission checks on the add contact modal and contact page/list actions, contact location limited to the contact's own client on add/edit/bulk assign, contacts list no longer selects user account columns, archived assets and credentials left off the contact page and quick look, saving a contact with the client portal disabled no longer clears their portal login method, replacing a photo no longer tries to delete a directory, sort column whitelisted, list counts and tags batched instead of per row, recurring ticket menu markup, undefined index notices, contacts list no longer scrolls sideways on phones, Edit Service shows avatars on unselected contacts and assets, license user labels toggle their checkbox; new functions/contact.php helpers (contactAvatar, contactLink, contactFlagPills, contactPhoneLink, contactAvatarData, contactOptionDescription), shared contact_form.php, contact_location quick pick, removed unused assetContactAvatar and clientOverviewPersonInitials
2026-10-14 18:33:18 -04:00
johnnyq
c50bc2ee96
Make SLA Column in tickets sortable
2026-10-14 13:12:45 -04:00
johnnyq
69484a8a2e
Replace Tom Select with ITFlow's own select picker: native select stays the source of truth, search, checklists for multi selects, add-your-own for tag fields, phone sheet, and client/agent/contact avatars, tag and category colours, priority dots and asset icons in the options
2026-10-13 12:41:29 -04:00
johnnyq
9bfd26d57b
Add titles to icon-only buttons
...
- title on 294 icon-only buttons, named for what each one does
- aria-label on the 7 show-password buttons (title becomes the popover
header) and the portal mobile nav toggle
- Fix dead add-category button on products filter, credential bulk tag
button now preselects Credential, drop duplicate inner-icon titles
2026-10-08 17:12:21 -04:00
johnnyq
1666305a1c
UI: User Avatar pills for Assigned tickets, updated Icons for Ticket Mine and Unusassigned tickets
2026-09-29 18:02:05 -04:00
johnnyq
20b406c5b0
Add margin bottom to the ticket filter
2026-08-29 17:27:41 -04:00
johnnyq
6df101c217
Css fixes
2026-08-16 22:25:05 -04:00
johnnyq
6af0634f47
Ticket SLA: Fix on hold to pause only after first reply, show resolved closed and onhold as fixed on paused sla in the list
2026-08-15 19:55:40 -04:00
johnnyq
dc6b191eed
Update Font, Migrated away from JQUERY dependent libs: toastr to bootstrap5 toasts, daterangepicker to flatpickr, select2 to Tom Select, InputMask to IMask
2026-08-14 17:08:40 -04:00
johnnyq
a084e37c39
Initial migration from AdminLTE 3 to 4, bootstrap 4 to 5
2026-08-14 13:22:11 -04:00
johnnyq
ddd9c2b56a
clientScopeSql sweep whicn now removed the extra unessesary client joins
2026-08-06 11:45:56 -04:00
johnnyq
23a09f54fc
Reworked getFieldById to remove escaping and and reworked everything that uses the function to also escape, was causing double escaping in many places this standardizes the function
2026-08-01 15:33:48 -04:00
johnnyq
cdb4a43b89
Major UI/UX overhaul on Tickets listing / Kanban and ticket details
2026-08-01 14:12:03 -04:00
johnnyq
3c8f812a16
Feature: On all export modals added Filter Tab and Selectable Columns tab with default selected, also you can now export to a PDF
2026-07-30 00:46:15 -04:00
johnnyq
d01024931b
Retire v1 Ticket and merge into 1 add ticket
2026-07-29 17:24:55 -04:00
johnnyq
162a597da9
Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3)
...
Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
2026-07-29 13:02:27 -04:00
johnnyq
07c73a6a04
Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide
2026-07-29 00:49:31 -04:00
johnnyq
b3f959ac55
Use Short echo tags across the code
2026-07-28 18:47:52 -04:00
johnnyq
7bc47a58fe
Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout
2026-07-14 17:10:45 -04:00
johnnyq
f9d0a8bf43
Ticket: Dont display Updated at if null, Move Subject from top ticket bar to header in ticket details, add additional comments about the client_permission_overide
2026-02-14 15:48:40 -05:00
johnnyq
ccaf15268c
Add a 0 IN ticket_client_id for no client tickets so agents that are restricted to certain clients and still view no clients in tickets list by using a , also restrict change clients on tickets for restricted agents
2026-02-14 15:06:17 -05:00
johnnyq
6c057f4fd0
Restrict Tickets presented in ticket listing to client restricted Agents
2026-02-14 12:16:22 -05:00
johnnyq
f39e6ccbc9
Remove old ticket merge code, rename kanban_v2 to to just kanban
2026-02-03 17:20:19 -05:00
johnnyq
af0f3ac25f
Update ticket Merge bulk with a dropdown select box to select a ticket instead of entering a number manually
2026-02-03 16:35:20 -05:00
johnnyq
018642cbb8
Fix Ticket View / filtering
2026-01-28 23:33:12 -05:00
johnnyq
bf1d0655c4
Update Ticket list ui smaller badge for ticket and smaller task progress bar and more natural dates
2026-01-28 22:52:56 -05:00
wrongecho
1712d34846
Kanban - move to v2 (rewritten style)
2026-01-21 13:15:23 +00:00
johnnyq
df280cd574
Fix missing isset in view in tickets.php
2026-01-14 17:36:06 -05:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
wrongecho
208f7ac8f0
Tickets Kanban
...
- Keep the selected view (kanban/list) when applying other filters
- Allow filtering tickets by project (main and kanban v2)
2026-01-12 16:11:36 +00:00
wrongecho
661f8db10b
Tickets Kanban
...
- Keep the selected view (kanban/list) when applying other filters
- Allow filtering tickets by project (main and kanban v2)
2026-01-12 16:04:02 +00:00
wrongecho
b48168ffec
Rewrite kanban in more procedural code to match existing codebase (as a v2, delete old and rename once we're happy)
2026-01-12 15:36:06 +00:00
johnnyq
e1a579387f
Convert all Import / Export Modals to Ajax and a few other lingering modals that were not converted yet
2025-12-02 15:04:05 -05:00
johnnyq
8be0789f25
Converted even more bulk modals to the new ajax-modal
2025-11-06 20:36:30 -05:00
johnnyq
c12bfb157e
Migrate Add Ticket, Recurring Ticket, Project and Vendor to the new ajax-modal
2025-11-02 22:54:48 -05:00
johnnyq
c5dd5f2b6f
Add Clause to not collapse advanced filter on all time aka if date from is set to the default 1970-01-01
2025-10-20 18:16:39 -04:00
johnnyq
ab77705ca2
Feature: Replace old date range to Date Range Picker JS for better date from/to handling
2025-10-20 18:04:00 -04:00
johnnyq
edabc5c33f
rename /user/ to /agent/ and update links to use agent/ instead
2025-09-23 18:04:23 -04:00
