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Update ticket Merge bulk with a dropdown select box to select a ticket instead of entering a number manually

This commit is contained in:
johnnyq 2026-02-03 16:35:20 -05:00
parent 6aefe99c2f
commit af0f3ac25f
2 changed files with 87 additions and 1 deletions
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86
agent/modals/ticket/ticket_bulk_merge_v2.php Normal file
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@ -0,0 +1,86 @@
<?php
require_once '../../../includes/modal_header.php';
$ticket_ids = array_map('intval', $_GET['ticket_ids'] ?? []);
$count = count($ticket_ids);
$whereNotIn = '';
if (!empty($ticket_ids)) {
$ids = implode(',', $ticket_ids);
$whereNotIn = "AND ticket_id NOT IN ($ids)";
}
$sql_merge = mysqli_query($mysqli, "SELECT * FROM tickets
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN clients ON client_id = ticket_client_id
WHERE ticket_closed_at IS NULL
$whereNotIn
ORDER BY ticket_status ASC, ticket_id DESC"
);
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-clone mr-2"></i>Merge & close <strong><?= $count ?></strong> tickets</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
<?php foreach ($ticket_ids as $ticket_id) { ?><input type="hidden" name="ticket_ids[]" value="<?= $ticket_id ?>"><?php } ?>
<input type="hidden" id="current_ticket_id" value="0"> <!-- Can't currently bulk check this -->
<input type="hidden" name="merge_move_replies" value="0"> <!-- Default 0 -->
<div class="modal-body">
<div class="alert alert-dark">
Selected tickets will be closed once merging is complete.
</div>
<div class="form-group">
<label>Ticket number to merge this ticket into <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
</div>
<select class="form-control select2" name="merge_into_ticket_number" required">
<option value=''>- Select a Ticket -</option>
<?php
while ($row = mysqli_fetch_assoc($sql_merge)) {
$ticket_id_merge = intval($row['ticket_id']);
$ticket_prefix_merge = nullable_htmlentities($row['ticket_prefix']);
$ticket_number_merge = intval($row['ticket_number']);
$ticket_status_name_merge = nullable_htmlentities($row['ticket_status_name']);
$client_name_merge = nullable_htmlentities($row['client_name']);
$ticket_subject_merge = nullable_htmlentities($row['ticket_subject']);
?>
<option value="<?= $ticket_id_merge ?>">
<?= "$ticket_prefix_merge$ticket_number_merge ($ticket_status_name_merge) $client_name_merge - $ticket_subject_merge" ?>
</option>
<?php } ?>
</select>
</div>
</div>
<div class="form-group">
<label>Reason for merge <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-sticky-note"></i></span>
</div>
<input type="text" class="form-control" name="merge_comment" placeholder="Comments">
</div>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="bulk_merge_tickets" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Merge</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
</div>
</form>
<?php require_once '../../../includes/modal_footer.php';

2
agent/tickets.php
View File

@ -299,7 +299,7 @@ $sql_categories_filter = mysqli_query(
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item ajax-modal" href="#"
data-modal-url="modals/ticket/ticket_bulk_merge.php"
data-modal-url="modals/ticket/ticket_bulk_merge_v2.php"
data-bulk="true">
<i class="fas fa-fw fa-clone mr-2"></i>Merge
</a>