johnnyq
6a5cf6704a
Add Indexes to foreign key in ticket replies and attachments fixes slow ticket access issue with many replies with large inline images
2026-07-31 14:16:19 -04:00
johnnyq
16000efcf7
Drop SVG extension in the ticket mail parser
2026-07-31 12:39:10 -04:00
johnnyq
293ba534e2
Simplified Changelog
2026-07-30 19:18:05 -04:00
johnnyq
7c5579677d
Cron: daily jobs catch up when the dispatcher is invoked before their scheduled time, so an old single daily crontab entry still runs them
2026-07-30 18:21:47 -04:00
johnnyq
09a74d6d26
Update changelog and Important Upgrade Steps
2026-07-30 18:01:35 -04:00
johnnyq
8436cd6296
Nightly tasks: apply late fees, overdue reminder emails, and autopay retries at most once per invoice per day, and lock nightly to the daily schedule
2026-07-30 17:50:11 -04:00
johnnyq
36c9c030c0
DB Update
2026-07-30 17:07:38 -04:00
johnnyq
0631c45040
Fix Cron Schedule and new directory includes created inside cron for the cron lock
2026-07-30 17:06:07 -04:00
johnnyq
119334ab71
Cron Fix
2026-07-30 16:44:56 -04:00
johnnyq
38e8edea19
Cron runs all jobs from a single dispatcher cron.php which should now be run every minute and all other cron jobs eliminated from cron
2026-07-30 13:48:39 -04:00
johnnyq
1005b73416
DB Structure Update
2026-07-30 02:30:15 -04:00
johnnyq
f2d5ac4a29
Feature: Calendars are now exportable shareable so Third Party Calendar services can read them, also added recoccurence to calendar, and all day along with sperating the time fields and click in a box to add calendar event is possible
2026-07-30 02:18:30 -04:00
johnnyq
3c8f812a16
Feature: On all export modals added Filter Tab and Selectable Columns tab with default selected, also you can now export to a PDF
2026-07-30 00:46:15 -04:00
johnnyq
729d22d19b
Move Attachments to Assignment in new ticket get rid of help texts in reply for attachments and update changelog
2026-07-29 18:39:43 -04:00
johnnyq
2395a3ee16
Phase 2 of ticket attachements by agents
2026-07-29 18:10:34 -04:00
johnnyq
7c8c93c01c
Feature allow agents to attach files to tickets in the app
2026-07-29 17:58:04 -04:00
johnnyq
e74307eaea
Feature: Add Dynamic Task editing in add ticket and add recurring ticket, recurring tickets now have their own task table as well
2026-07-29 17:48:41 -04:00
johnnyq
74a5359b80
Move Watchers into assignment in add ticket
2026-07-29 17:28:57 -04:00
johnnyq
d01024931b
Retire v1 Ticket and merge into 1 add ticket
2026-07-29 17:24:55 -04:00
johnnyq
8a092852cf
Fixed Asset section in recurring ticket if global added project in add ticket
2026-07-29 16:52:47 -04:00
johnnyq
3296e48ac6
Unlink template from recurring ticket if template is deleted
2026-07-29 16:36:47 -04:00
johnnyq
eaf3f5abd1
Add Badge next to recurring tickets with a template
2026-07-29 16:28:17 -04:00
johnnyq
75d8b4d37c
Fix get FieldByID spots
2026-07-29 16:16:32 -04:00
johnnyq
7245ff0650
Fix Cron URL Key on recurring tickets
2026-07-29 16:11:36 -04:00
johnnyq
bc64c9e3d1
Feature: Abiliry to assign Ticket Templates to Recurring Tickets
2026-07-29 15:55:14 -04:00
johnnyq
9c123c42d1
Update Changelog
2026-07-29 14:34:59 -04:00
johnnyq
af9990ff13
Fix Contact Notes and Fix a few broken links
2026-07-29 14:22:18 -04:00
johnnyq
a900b2cd74
Update DB Structure
2026-07-29 14:15:15 -04:00
johnnyq
fc5cdeea82
Add UI Elements for Asset Notes similar to contact notes
2026-07-29 14:13:55 -04:00
johnnyq
bb1f0d5489
SLA Fixes
2026-07-29 13:50:00 -04:00
johnnyq
566d74c15d
Fix SLA resolve-time reporting, stale settings cache on save, and report N+1
2026-07-29 13:34:34 -04:00
johnnyq
750c2e58cc
Update DB Structure
2026-07-29 13:23:02 -04:00
johnnyq
9533da4053
Repair SLA verdicts missed by kanban/portal resolve; record first response on kanban resolve
2026-07-29 13:21:37 -04:00
johnnyq
cc651c18be
DB Structure Update
2026-07-29 13:04:05 -04:00
johnnyq
162a597da9
Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3)
...
Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
2026-07-29 13:02:27 -04:00
johnnyq
e76b384606
Add ticket reply API endpoints
...
GET /api/v1/ticket_replies/read.php and POST create.php, so an RMM or
monitoring system can append to a ticket it did not open.
Replies default to Internal so an integration cannot email a client by
omitting a parameter. Public replies mark first response, notify the
contact and watchers, and fire the same custom actions as the agent
reply handler. An optional ticket_status also sets the status, and
resolves the ticket and marks the resolution SLA when set to 4.
Replies are always joined to tickets so ticket_client_id is checked
against the key user's client scope, and the client_id named on a write
must match the ticket's own client. The reply is attributed to the user
the API key runs as.
read.php resolves ticket_reply_by_name, since that column holds a
user_id on Internal and Public replies but a contact_id on Client ones.
2026-07-29 01:53:18 -04:00
johnnyq
07c73a6a04
Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide
2026-07-29 00:49:31 -04:00
johnnyq
d5ed05017b
Allow selecting client SLA assignments on client create/edit
2026-07-29 00:21:13 -04:00
johnnyq
dd45a0f4f1
Update DB Structure
2026-07-29 00:03:08 -04:00
johnnyq
d08ef6184a
Add optional ticket SLAs
...
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
2026-07-29 00:00:42 -04:00
johnnyq
78ee38b39f
Revert DB Update
2026-07-28 22:08:01 -04:00
johnnyq
1494d2cb5e
Backed out of Refunds which still keeps the fix to properly set the invoice status when payment is deleted
2026-07-28 22:03:35 -04:00
johnnyq
31921ee99b
Add Refunding capability along with Stripe Refunding
2026-07-28 21:34:06 -04:00
johnnyq
b3f959ac55
Use Short echo tags across the code
2026-07-28 18:47:52 -04:00
johnnyq
0031438bce
Update Contrubuting
2026-07-28 18:12:42 -04:00
johnnyq
556ab22c79
Enfoce Sales Permission Read on products export
2026-07-28 17:53:13 -04:00
johnnyq
78e7e1c49e
Remove Normalize Scripts
2026-07-28 17:46:39 -04:00
johnnyq
c5ff3e2a3f
Normalize line endings to LF; add .gitattributes and .editorconfig
2026-07-28 17:45:52 -04:00
johnnyq
7f7880a4a7
Add Quick Payments view modal in Invoices
2026-07-28 12:49:57 -04:00
johnnyq
5f3a0bec46
Remove old payments and revenues and all ties to the pages as these are combined in income now
2026-07-28 12:38:29 -04:00
