johnnyq
5f15ff0792
Reverting Pop overs on ticket subjects as the ticket details are not compatile with the inline text. This may be corrected when we finish the javascript handler but will explore pop overs in the future they are pretty neat Thanks @aftechro
2022-03-10 11:03:36 -05:00
AFTECH.RO
5064532a92
Update tickets.php
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Ticket subject to shown as popover, for faster assignment :d
2022-03-08 23:19:57 +00:00
Marcus Hill
a335f3be99
Ticketing updates
2022-02-24 17:57:41 +00:00
johnnyq
3b615d2f3a
UI updates mainly icon swaps etc
2022-02-22 14:41:48 -05:00
johnnyq
4182e43b5e
UI polish bolded contact under client listing
2022-02-22 02:22:03 -05:00
johnnyq
e633d1ad71
Merged contact with client on ticket listing
2022-02-22 02:15:41 -05:00
johnnyq
1829c7299e
Made the php includes much more modular and simpler by lumping them all in 1 file inc_all.php instead of all over the place
2022-02-22 00:29:39 -05:00
Marcus Hill
4b9adf9a5d
- General reformatting
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- Adjusted logic for open tickets to include tickets in working/on-hold states.
- Added filter to advanced search for ticket state
- Removed query string for the total/open/closed counts/filters
- Hyperlinked the unassigned tickets button.
-- Future work here would be to allow tickets to be filtered by assignee.
2022-02-12 22:45:39 +00:00
johnnyq
ac276d7844
Added some elevation to the Card table on tickets removed btn-lg for each button that parts of the btn-group and specified btn lg in the btn group class instead
2022-02-08 21:59:17 -05:00
johnnyq
02fce58f80
Remove more number_formats and some UI work on tickets
2022-02-08 21:53:39 -05:00
johnnyq
c6db5516cf
Remove some more tics, set to to get the current user logged in number of tickets
2022-02-08 21:42:51 -05:00
johnnyq
7385d1e0a5
Removed unnessessary tics in the queries, no need to use the number_format() php function for row counts. number_format is mainly used for decimals and such. Remove some double spacing
2022-02-08 21:38:52 -05:00
johnnyq
c1bfec98be
Indentation cleanup, removed extra </div> on tickets
2022-02-08 21:29:43 -05:00
AFTECH.RO
1a30cecf64
Update tickets.php
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- added My tickets - showing total of assigned tickets to user
- added Unassigned tickets - showing all open tickets not assigned and ready to be grabbed by anyone available
- added Task - this can be left at it is or to be renamed to Alerts/Notification - used for 3rd party emails fetched as tickets ( backups notification, domain/ssl expiry, check central etc)
Future to do:
- when click on My tickets, to show all the tickets assigned to user (open/answered, unanswered, closed by user)
- when click on My Tickets - Unanswered - to show tickets assigned to user with status open but not replied to customer
- when click on My Tickets - Open/Answered - to show tickets assigned to user and replied by the agent (work in progress)
2022-02-08 23:01:18 +00:00
johnnyq
0e3c457991
Reverted Modal Callback naming IDs, these do not follow the same logic as File Entity renaming
2022-02-05 13:43:52 -05:00
johnnyq
21a0feb625
Removed circle from edit location and client photo, fixed location phone number not saving when you add a client
2022-01-25 15:28:57 -05:00
johnnyq
ef8e9285aa
More work on #324 Tickets
2022-01-23 21:23:45 -05:00
johnnyq
72fbebd77a
Client Tickets display Contact Email below Contact name, removed email column reworked the display handler on the main tickets listing page as well
2022-01-13 16:13:33 -05:00
johnnyq
7de91d96f4
Client Tickets display Contact Email below Contact name, removed email column reworked the display handler
2022-01-13 16:08:15 -05:00
johnnyq
48dbb3ec4c
More Define canned date if not set. Prevents undefined errors Same as a48e302
2022-01-13 14:07:51 -05:00
johnnyq
56625c37a1
Make last respnse field sortable under tickets and client tickets
2022-01-09 12:24:12 -05:00
AFTECH.RO
97f49826bf
Update tickets.php
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- open ticket when click on both ticket number and subject
- re-arranged the table elements display
- added from email address of within the company (can be left From email or from Contact of the company - or both :D )
2022-01-06 23:23:47 +00:00
johnnyq
8e8b28df40
Fixed Querying wihtin Invoice status
2022-01-06 11:21:10 -05:00
johnnyq
0047198bcd
Added hidden status variable upon search form POSt under tickets to allow querying within a status
2022-01-05 22:40:26 -05:00
Marcus Hill
913d41e4b3
Tidy/Fix undefine variable errors, improve open/closed ticket filtering, still needs some work as open/close state is lost after search
2022-01-04 21:55:45 +00:00
johnnyq
faf39fc84a
Code cleanup and fix possible injections when a trusted user is logged in thanks to mwdmeyer, constant_chaos, disclosure5 and rightwayround from /r/msp for pointing these issues out
2021-12-12 13:16:26 -05:00
johnnyq
6e9c9fd7d4
Fixed contact selected with edit ticket under ticket listing views
2021-08-28 13:11:02 -04:00
johnnyq
f3053ffbd4
BREAKING CHANGES: Major Backend Code Changes Updated Foreign keys to prepend their table names ex invoice_client_id, switched most queries over to JOIN instead of = Combined contacts and location into client removed client email, phone etc fields, tons of small bug fixes, and other small UI changes all across the board
2021-08-27 23:14:06 -04:00
johnnyq
e9b31dbe63
Swapped Client and ticket subject under tickets
2021-08-21 02:23:48 -04:00
johnnyq
131e04915b
Added the ability to assign or unassign tickets
2021-08-20 22:12:29 -04:00
johnnyq
bf69d02cba
Added - filler to blank fields in all data listing, some other fixups of required fields etc
2021-08-19 01:48:19 -04:00
johnnyq
f409e22a60
Started adding currency symbols and starting with invoice
2021-08-18 20:41:19 -04:00
johnnyq
3d76e23498
rearranged Ticket Listing fields to a more logical placement
2021-08-13 12:17:08 -04:00
johnnyq
ffc6ce00ca
Deletes and Archivs are now red text
2021-08-11 17:45:11 -04:00
johnnyq
012c77d81e
Fixed Canned Dates issue where seach queries would not work
2021-08-11 12:49:20 -04:00
johnnyq
35c5fa1e5e
Added Canned Dates to the rest of listings
2021-08-10 22:21:53 -04:00
johnnyq
9a4b82eb6f
Bump PhpMailer from 6.2.0 to 6.4.0
2021-04-07 20:55:07 -04:00
johnny@pittpc.com
66f9e2b10f
Removed Records per page as a setting and added it as session variable define at 10 by default when logged in DB Structure Updated
2021-02-10 13:40:28 -05:00
johnny@pittpc.com
530d46a812
Added selectable num of records on each listing page, fixed up Pagination Records UI, added new stripe library, further worked on stripe integration, fixed mispelling in client details
2021-02-10 11:21:38 -05:00
johnny@pittpc.com
fa008d05bc
Finished Ticket Number and Ticket Prefix
2021-02-08 21:29:29 -05:00
johnny@pittpc.com
1ede4bc795
Shrunk the card header down to a more reasonable size which made a big difference the card header are not so over bearing
2021-02-06 02:35:58 -05:00
johnny@pittpc.com
632714cd17
Added Tax ID to each line item, also if tax % changes the new recurring will automatically get updated and sent with the right tax rate DB Structure updated
2021-02-06 00:18:37 -05:00
johnny@pittpc.com
f9899d89ea
Bunch of little fixes to to UI empty vars php errors removed a buch of tags etc. Converted client trip modals with global trip modals
2021-02-03 22:42:03 -05:00
johnny@pittpc.com
11f9f82f6d
Cleaned up empty vars and tags in Vendors listing add edit post
2021-02-03 18:31:01 -05:00
johnny@pittpc.com
b9b72b96fd
Updated Ticket Listing UI
2021-01-26 20:01:51 -05:00
johnny@pittpc.com
4f617f2315
Reworking ticket status display logic in other places as well
2021-01-22 18:39:30 -05:00
johnny@pittpc.com
206c09d100
Added Ticket Status badge colors
2021-01-22 18:30:11 -05:00
johnny@pittpc.com
d30481d506
Added Ticket Priority, field ticket_priority added to ticket table, New DB Sructure Dump
2021-01-22 18:06:42 -05:00
johnny@pittpc.com
7b28678110
Added more dividers on action menus to sectionize, removed some unnessesary html5 code
2021-01-20 18:40:33 -05:00
johnny@pittpc.com
cefc68c6d0
Moved some fields around under payment added some dividers for sub menus as well as use color red for delete
2021-01-20 17:27:51 -05:00
