f9a5ca1ef8
Ticketing updates
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- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901 )
- Rework layout of recurring/scheduled ticket modal
2024-03-17 11:09:53 +00:00
cb57a1e86b
Merge branch 'master' into ticketing-hide-functions-closed
2024-03-02 19:48:44 -05:00
b9431645d3
Ticket Statuses
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Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)
Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
2024-03-03 00:13:29 +00:00
3084e9e0d3
Ticketing (and Invoicing)
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- Hide the ability to add/delete watchers when a ticket is closed
- Hide watchers card entirely when tickets are closed, if the ticket had no watchers
- Hide the ability to schedule a ticket when a ticket is closed
- Don't include tickets in an auto-close state in the sidebar ticket counts
- Small edit to the ticket closure wording to account for requests and issues
- Small edits to invoice emails text
2024-03-02 18:31:01 +00:00
6641c5c338
Added removed old remmeber me tokens after 48 hours to the cron.php cleanup section
2024-02-29 14:46:02 -05:00
85cc8c163b
Carry over discount amounts from recurring and quotes to invoice, fix force recurring
2024-02-29 14:15:57 -05:00
0997282077
Fix broken link logs.php to admin_logs.php
2024-02-26 12:28:21 -05:00
66dc7e799b
Domain expiration dates
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- Update logic in post when adding/editing a domain to better account for null values
- Update logic in cron domain refresher to account for null values
- Prevent cron domain refresher getting stuck on a single domain
- Exclude domains with no expiration date from the cron nightly renewal alerts
2024-02-22 21:51:12 +00:00
2c7b65dad2
Recurring tickets
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- Reword some areas to better separate recurring and scheduled tickets.
- Fix bulk actions not doing anything due to form name mismatch
2024-02-12 22:17:05 +00:00
8347edc04e
added more days to invoice alert
2024-02-03 18:43:16 -05:00
f97f6ebdb6
Set Item Order to 998 for Late fee so they appear at the bottom of the invoice. Note: Item Order 999 is used for payment gateway fees
2024-02-03 18:31:26 -05:00
493c83e3f1
Added Days over due by to invoice reminders
2024-01-20 21:44:58 -05:00
d390bee0bc
Update/Fix Mail Functions in cron.php - sanitize POST vars instead the whole mail subject and body which prevents having a mixed of confusing redundant escaped and unescaped vars
2024-01-20 21:16:28 -05:00
6af48594f6
Added Scheduled Ticket Count
2024-01-19 13:14:57 -05:00
a38e62c412
Set lock file cront ticket email parser from 600 sec aka 10 mins to 300 secs aa 5 mins, update telemetry to include website
2024-01-11 00:32:31 -05:00
3c53caf964
UI: Fix Padding and margin Account Types Header, also send telemetry if config_telemetry detailed in selected
2023-12-29 17:21:03 -05:00
bcd0eb69a1
Send Telemetry if is greater than 0
2023-12-28 20:03:08 -05:00
c8b51b01d3
Fix for Scheduled Ticket Umlauts
2023-12-27 16:16:52 -05:00
0fad6727dc
Fix missing ;
2023-12-27 15:35:11 -05:00
51754be319
Santized Pre Vars in Cron and remove dup santized code as the new mail queue system now requires input sanitzation
2023-12-27 15:24:38 -05:00
e8a53cbd6a
Update new mail queue function to use the proper mail from name and mail from email
2023-12-21 01:37:21 -05:00
98f731b4d4
Remove any "Send Single Email" declarations except in mail queue.
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All emails go through the mail queue, using the addToMailQueue() function.
2023-12-19 23:02:05 +00:00
8b4beacf0e
Update MailQueue to use function
2023-12-19 22:36:51 +00:00
72e448e4f0
Item Ordering Fix for Copy Quote or Invoice, Recurring Invoice to Invoice Cron, Force Recurring, Invoice to Recurring. It was not carrying over the item order on these tasks causing item ordering to break
2023-12-09 16:12:31 -05:00
41cfd8d27b
Scheduled tickets
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- Notify agent DL when scheduled tickets are raised (if configured)
- Bugfix: Ticket numbering if two or more scheduled tickets are raised in the same script execution
- Bugfix: Email processing if a contact replied to a scheduled ticket email (still showing original #--itflow# line rather than ##- Please type your reply above this line -##)
2023-11-18 11:53:24 +00:00
b05e5bb575
Fix Broken cron.php broke as of 10-20-2023
2023-10-23 13:51:16 -04:00
fcfb162ec8
Enable domain expire alerts and send invoice reminders did not respect their settings it would still execute as long as cron was executing, updated the desription of the options as well
2023-10-20 18:38:48 -04:00
509a955277
Comment out on End Task Logs as it wasnt producing correct information
2023-10-20 17:43:31 -04:00
53c11edc8c
Update constructs to not have parenthesis.
2023-10-20 15:25:52 -05:00
f914fbb96f
Fix current_version var in cron.php when telemetry is configured this was caused by the cron not know what its working directory was added change to current working directory
2023-09-27 12:15:12 -04:00
6109933f42
Updated Notification titles
2023-09-17 21:26:31 -04:00
0987f3121f
fix Pending tickets notification
2023-09-17 19:00:31 -04:00
40aaddd09b
Update cron to Create notification of tickets pending assignment
2023-09-17 18:55:44 -04:00
420647d481
Seperated domain refresher to seperate cron job this will need to be added manually if you want domain info to be refreshed, did this because sometimes it would break
2023-09-07 17:51:35 -04:00
52b0a17e02
added more actionable notifications
2023-09-05 16:42:33 -04:00
7d06be0946
Feature - Recurring Expenses - Cron Completed, project finished
2023-08-17 16:03:52 -04:00
653fa01ecc
Fixed issue with scheduled tickets breaking CRON removed invalid character, More work on Ticket Watchers
2023-08-02 16:36:39 -04:00
13ebb6c627
Late fees will be applied if enabled as a seperate line item on each over due invoice. The late fees will be applied every 30 days after the initial overdue invoice this is done by running cron.php daily
2023-07-11 13:25:37 -04:00
a5100ea187
Update the remaining logic to take advantage of the moved contact_primary and contact_location fields
2023-07-03 20:16:39 -04:00
c2b6591cda
Cron - Send invoices to all billing contacts + primary
2023-05-13 23:10:36 +01:00
ccf0d3ab77
Replace all instances of htmlentities() with the new function nullable_htmlentities() thanks @bhopkins0
2023-05-11 18:23:36 -04:00
93d4f3ebce
You can now set the number of hours before a ticket is automatically closed if autoclose is set
2023-05-07 21:09:18 -04:00
072c2f9e14
Fix cron stating cron key is always invalid
2023-05-02 13:45:23 -04:00
3f2f663b7b
Check to see if args is set
2023-05-01 16:56:29 -04:00
f7ee489293
BREAKING CRON CHANGES: must generate a cron key before using cron. Cron will need updated like so php /full/path/to/cron.php [KEY] and same with cron_ticket_parse.php
2023-05-01 16:51:20 -04:00
dc2293c8dd
Add auto close ticket feature
2023-05-01 02:02:45 +01:00
d05aa0b829
When clicking on a notificaiton on the dropdown instead of dismissing it takes you to the client page if specified otherwise its an empty click, updated some entity_id for notifications in cron.php
2023-03-18 15:36:19 -04:00
99eaaa71c4
Fix #646 Thanks @Heart1010
2023-03-16 12:39:07 -04:00
48fe49cf77
BREAKING CHANGES - MAKE FULL BACKUP BEFORE PROCEEDING - Requires Manual Intervention on files see Forum Post Make sure you run the Database update directly after update. This Removes Multi-Company Functionality. Fixes issues with Reponsive tables and bunch of other UI and small Fixes
2023-03-11 16:16:46 -05:00
7228d8b6e6
Fix #640
2023-03-02 16:20:03 -05:00
Marcus Hill
Johnny
o-psi