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2204bd52f4
Replace webklex/php-imap with directorytree/imapengine in the ticket email parser. ImapEngine is pure PHP over sockets. Parser improvements: - Wrap per-message processing in try/catch so one malformed email can't abort the run; failures are flagged and logged with UID - Query unseen + unflagged so previously-failed (flagged) messages are no longer re-processed on every cron run - Skip vacation/auto-responder emails (RFC 3834) to prevent mail loops with the ticket auto-reply - Cap messages per run (50) and attachment size (15MB); inline images over 2MB are stored as attachments instead of base64-embedded in ticket details - Atomic lock file creation - preg_quote() the ticket prefix in subject matching - Dedupe CC watchers and exclude the sender - Map webklex 'tls' encryption setting to STARTTLS for compatibility NDR/DSN parsing now walks MIME parts via the underlying zbateson parser instead of relying on attachment extraction.
ITFlow
IT documentation, ticketing and accounting system for small MSPs.
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Username: demo@demo.com | Password: demo
About
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About
A comprehensive, free & open-source documentation, ticket management, and accounting platform.
The Problem
- You're a small but busy managed service provider with 101 things to do. Information about your clients is unorganised, unstructured and outdated.
- For some work, you seem to spend longer looking for the relevant documentation than actually working on the issue/project.
- On top of the technical day to day, you also have to take care of the financial side of the business - consistent pricing, quotes/invoicing, and accounting.
The Solution: ITFlow
- ITFlow consolidates common MSP needs (documentation, ticketing and billing) into one unified system.
Getting Started
Self Hosting
- The best installation method is to use the install script on Ubuntu/Debian. A video walk through is available here.
wget -O itflow_install.sh https://github.com/itflow-org/itflow-install-script/raw/main/itflow_install.sh
bash itflow_install.sh
- Other manual installation methods are available in the docs.
Managed Hosting
- If you'd prefer, we can host ITFlow for you.
Key Features
- Client documentation - assets, contacts, domains, docs, files, passwords, and more
- Accounting / Billing - finance dashboard, quotes, invoices, accounting, expenses, etc
- Client Portal - self service quote/invoice/ticket management for clients
- Alerting - account balance, invoices, domain/SSL renewals
- Completely free & open-source alternative to ITGlue and Hudu
Roadmap / Future to-do
We track the implementation of confirmed features and bugs via TaskFlow. Use the forum to request features or raise bug reports.
Support & Contributions
Forum
For help using ITFlow, bugs, feature requests, and general ideas / discussions please use the community forum.
Contributing
We have temporarily paused PRs from the community.
Contributors
Supporters
We’re incredibly grateful to the organizations and individuals who support the project - a big thank you to:
- CompuMatter
- F1 for HELP
- digiBandit
- JetBrains (PhpStorm)
License
ITFlow is distributed "as is" under the GPL License, WITHOUT WARRANTY OF ANY KIND. See LICENSE for details.
Security
- As of 2025, we now have a stable release of the project.
- Whilst we are confident in the safety of the code, no system is risk-free. Nearly all software has bugs. Use your best judgement before storing highly confidential information in ITFlow.
- If you have a security concern, privately report it here.