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Merge pull request #307 from wrongecho/new-ticket-main 

Ticket enhancement
This commit is contained in:
Johnny 2022-01-20 19:04:28 -05:00 committed by GitHub
parent f27a902b04 4c2b91155d
commit 41f83bd926
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3 changed files with 24 additions and 19 deletions
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29
add_ticket_modal.php
View File

@ -108,15 +108,30 @@
</div>
</div>
<?php if(!empty($config_smtp_host)){ ?>
<?php if(isset($_GET['client_id'])){ ?>
<div class="form-group">
<label>Asset</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-desktop"></i></span>
</div>
<select class="form-control select2" name="asset">
<option value="0">- None -</option>
<?php
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_updates" value="1" checked>
<label class="custom-control-label" for="customControlAutosizing">Email ticket updates <span class="text-secondary"><?php echo $contact_email; ?></span></label>
$sql_assets = mysqli_query($mysqli,"SELECT * FROM assets WHERE asset_client_id = $client_id ORDER BY asset_name ASC");
while($row = mysqli_fetch_array($sql_assets)){
$asset_id_select = $row['asset_id'];
$asset_name_select = $row['asset_name'];
?>
<option <?php if(!empty($asset_id) && $asset_id == $asset_id_select){ echo "selected"; } ?> value="<?php echo $asset_id_select; ?>"><?php echo $asset_name_select; ?></option>
<?php
}
?>
</select>
</div>
</div>
</div>
<?php } ?>
<div class="form-group">

11
edit_ticket_modal.php
View File

@ -58,17 +58,6 @@
<input type="text" class="form-control" name="subject" value="<?php echo $ticket_subject; ?>" placeholder="Subject" required>
</div>
</div>
<?php if(!empty($config_smtp_host) AND !empty($contact_email)){ ?>
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_updates" value="1" checked>
<label class="custom-control-label" for="customControlAutosizing">Email ticket updates <span class="text-secondary"><?php echo $contact_email; ?></span></label>
</div>
</div>
<?php } ?>
<div class="form-group">
<label>Client Contact</label>

3
post.php
View File

@ -5047,6 +5047,7 @@ if(isset($_POST['add_ticket'])){
$subject = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['subject'])));
$priority = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['priority'])));
$details = trim(mysqli_real_escape_string($mysqli,$_POST['details']));
$asset_id = intval($_POST['asset']);
if($client_id > 0 AND $contact == 0){
$sql = mysqli_query($mysqli,"SELECT primary_contact FROM clients WHERE client_id = $client_id AND company_id = $session_company_id");
@ -5059,7 +5060,7 @@ if(isset($_POST['add_ticket'])){
$new_config_ticket_next_number = $config_ticket_next_number + 1;
mysqli_query($mysqli,"UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_created_at = NOW(), ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_client_id = $client_id, company_id = $session_company_id");
mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_asset_id = $asset_id, ticket_created_at = NOW(), ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_client_id = $client_id, company_id = $session_company_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$session_name created ticket $subject', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id, log_user_id = $session_user_id");