mirror of https://github.com/itflow-org/itflow
Feature: Added Bulk Ticket Closure
This commit is contained in:
johnnyq
parent
c6f1a25692
commit
731b60b07a
108
post/ticket.php
108
post/ticket.php
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@ -613,6 +613,114 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
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}
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if (isset($_POST['bulk_close_tickets'])) {
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// Role check
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validateTechRole();
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// POST variables
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$details = mysqli_escape_string($mysqli, $_POST['bulk_details']);
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// Get a Ticket Count
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$ticket_count = count($_POST['ticket_ids']);
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// Assign Tech to Selected Tickets
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if (!empty($_POST['ticket_ids'])) {
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foreach($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_status = sanitizeInput($row['ticket_status']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$current_ticket_priority = sanitizeInput($row['ticket_priority']);
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$client_id = intval($row['ticket_client_id']);
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// Update ticket & insert reply
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mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed' WHERE ticket_id = $ticket_id");
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Close', log_description = '$session_name closed $ticket_prefix$ticket_number - $ticket_subject in a bulk action', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
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// Client notification email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
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// Get Contact details
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$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email FROM tickets
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $ticket_id
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");
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$row = mysqli_fetch_array($ticket_sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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// Sanitize Config vars from get_settings.php
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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// Get Company Info
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$sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = 1");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// Check email valid
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if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$data = [];
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$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
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$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed.<br><br>$details<br><br> We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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// Email Ticket Contact
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// Queue Mail
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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];
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// Also Email all the watchers
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
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while ($row = mysqli_fetch_array($sql_watchers)) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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// Queue Mail
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $watcher_email,
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'recipient_name' => $watcher_email,
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'subject' => $subject,
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'body' => $body
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];
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}
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addToMailQueue($mysqli, $data);
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}
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}
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// End Mail IF
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} // End Loop
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} // End Array Empty Check
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$_SESSION['alert_message'] = "You closed <b>$ticket_count</b> Tickets";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_POST['add_ticket_reply'])) {
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validateTechRole();
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@ -0,0 +1,23 @@
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<div class="modal" id="bulkCloseTicketsModal" tabindex="-1">
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<div class="modal-dialog modal-lg">
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<div class="modal-content bg-dark">
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<div class="modal-header">
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<h5 class="modal-title"><i class="fas fa-fw fa-gavel mr-2"></i>Closing Multiple Tickets</h5>
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<button type="button" class="close text-white" data-dismiss="modal">
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<span>×</span>
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</button>
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</div>
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<div class="modal-body bg-white">
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<div class="form-group">
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<textarea class="form-control tinymce" rows="5" name="bulk_details" placeholder="Enter closing remarks"></textarea>
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</div>
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</div>
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<div class="modal-footer bg-white">
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<button type="submit" name="bulk_close_tickets" class="btn btn-primary text-bold"><i class="fas fa-gavel mr-2"></i>Close</button>
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<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fas fa-times mr-2"></i>Cancel</button>
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</div>
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</div>
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</div>
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</div>
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@ -147,6 +147,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
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<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkCloseTicketsModal">
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<i class="fas fa-fw fa-gavel mr-2"></i>Close
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</a>
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</div>
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</div>
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@ -447,6 +451,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</div>
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<?php require_once "ticket_bulk_assign_modal.php"; ?>
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<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
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<?php require_once "ticket_bulk_close_modal.php"; ?>
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</form>
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<?php require_once "pagination.php";
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?>
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