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Update cron ticket parser to set new ticket status to Pending-Assignment instead of Open

This commit is contained in:
johnnyq 2023-09-17 18:42:17 -04:00
parent fdc7416ae9
commit 8fa76daf3a
1 changed files with 1 additions and 1 deletions
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cron_ticket_email_parser.php
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@ -82,7 +82,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$message = nl2br($message);
$message = mysqli_real_escape_string($mysqli, "<i>Email from: $contact_email at $date:-</i> <br><br>$message");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'Open', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'Pending-Assignment', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id");
$id = mysqli_insert_id($mysqli);
// Logging