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itflow
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23 Commits

Author SHA1 Message Date
Marcus Hill 7df1d419fa Ticket Statuses from DB / use left join instead of a function, hard-code system statuses 2024-03-29 23:20:52 +00:00
Marcus Hill 5e63ef9a2a Ticket Statuses from DB 
First swing at this to share my progress, isn't ready to merge yet but would appreciate thoughts
 2024-03-24 22:36:21 +00:00
Marcus Hill b9431645d3 Ticket Statuses 
Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
 2024-03-03 00:13:29 +00:00
johnnyq f860d36334 Fix Ticket Notifications via Client Portal 2024-03-01 14:43:50 -05:00
johnnyq 623ed33a27 Update Portal UI elements and Mail Functions 2024-01-20 23:11:35 -05:00
johnnyq 08a6d1d9be Update in more places 2023-12-21 02:10:09 -05:00
o-psi 8b4beacf0e Update MailQueue to use function 2023-12-19 22:36:51 +00:00
Marcus Hill 218cdcdc4c Allow contacts to upload attachments when adding ticket replies in portal 
- Adds the ability for contacts to add file attachments when posting a ticket reply
- Enhancements to checkFileUpload(): Adjust file reference name generation & bad extension handling
 2023-10-21 15:24:15 +01:00
o-psi 53c11edc8c Update constructs to not have parenthesis. 2023-10-20 15:25:52 -05:00
Marcus Hill b7108436fd Add notify by email function when a new ticket is created 2023-08-27 12:24:15 +01:00
johnnyq 37e21e963b Add summernote WYSIWYG function to Raising a ticket as we sanitize outout with HTMLPurify 2023-03-13 20:06:36 -04:00
johnnyq 748041cd5d Fix issue relating to forum post https://forum.itflow.org/d/118-users-cant-raise-tickets due to mis-spelled function 2023-03-13 19:51:52 -04:00
johnnyq d37c3f0251 Rework htmlpurify function in client portal to properly santizie the output instead of the input Fix broken client avatar in client portal 2023-03-12 10:48:45 -04:00
johnnyq 48fe49cf77 BREAKING CHANGES - MAKE FULL BACKUP BEFORE PROCEEDING - Requires Manual Intervention on files see Forum Post Make sure you run the Database update directly after update. This Removes Multi-Company Functionality. Fixes issues with Reponsive tables and bunch of other UI and small Fixes 2023-03-11 16:16:46 -05:00
johnnyq f7552cd25a Finished up santizeInput Conv and UI updates 2023-02-23 16:09:37 -05:00
Marcus Hill 6746edda1a Misc tidying code spacing & formatting in accordance with SonarCloud/PSR 2023-01-01 15:41:21 +00:00
Marcus Hill 39e95347f0 Add ability for locally authenticated client contacts to change their portal password 2022-09-10 22:46:01 +01:00
Marcus Hill 5f5e023afe Fix contact title & improve logging on client portal 
Hyperlink ticket on client overview page
 2022-04-16 12:51:15 +01:00
Marcus Hill b957d40bdb Move contact ticket access check to function. Add ability for client to close ticket 2022-03-28 22:50:23 +01:00
Marcus Hill 4650947241 Fix client portal priority 2022-03-27 19:00:43 +01:00
Marcus Hill 9378b3eec4 Remove bad reference to session user id for portal post new ticket logging 2022-03-21 21:25:03 +00:00
Marcus Hill 34d6caa016 Client portal updates 2022-03-20 16:02:58 +00:00
Marcus Hill 76cad07566 Client portal initial - add functionality to post ticket replies 2022-03-19 19:10:36 +00:00