Commit Graph

3 Commits

Author SHA1 Message Date
wrongecho d80334a7cf Ticketing updates - guest view & resolved vs closed
- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
2024-08-17 23:24:15 +01:00
Marcus Hill b9431645d3 Ticket Statuses
Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
2024-03-03 00:13:29 +00:00
johnnyq 19f4e215de feat. Bulk Reply To Tickets including create a private note 2024-01-31 15:24:54 -05:00