itflow

Commit Graph

Author	SHA1	Message	Date
wrongecho	d80334a7cf	Ticketing updates - guest view & resolved vs closed - Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure - Add guest view URL for tickets	2024-08-17 23:24:15 +01:00
Marcus Hill	b9431645d3	Ticket Statuses Standardize on 5 consistent ticket states:- - New (Red/Danger) - Open (Blue/Primary) - On Hold (Green/Success) - Auto Close (Dark/black) - Closed (Dark/black) Update parts of the app where these have deviated from, as they have not been updated everywhere. Other states may be configurable in future via custom fields.	2024-03-03 00:13:29 +00:00
johnnyq	19f4e215de	feat. Bulk Reply To Tickets including create a private note	2024-01-31 15:24:54 -05:00

Author

SHA1

Message

Date

wrongecho

d80334a7cf

Ticketing updates - guest view & resolved vs closed

- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets

2024-08-17 23:24:15 +01:00

Marcus Hill

b9431645d3

Ticket Statuses

Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.

2024-03-03 00:13:29 +00:00

johnnyq

19f4e215de

feat. Bulk Reply To Tickets including create a private note

2024-01-31 15:24:54 -05:00

3 Commits