johnnyq
cf2c9c2d9b
Let clients pay the card fee - turn on Clients pay the card fee on Stripe in Admin > Payment Providers with Stripe's percent and fixed rate, and each card payment in the client portal, through an invoice's link, by autopay or from Charge Saved Card is grossed up so Stripe's fee comes out of it, with one fee per payment shared over its invoices; the fee is shown before paying (Pay invoices, checkout, the guest pay page, invoice pages, autopay and the Charge Saved Card window) and goes on each invoice as a Card Fee line with no tax when the payment is booked, carried in the PaymentIntent's itflow_fees metadata and checked against the amount received to the cent; a client can be let off it with No card fee on their Billing tab, refunding a card payment takes its Card Fee line back off, autopay and Charge Saved Card now compare cents instead of whole dollars, database 3.5.6 adds the provider and client columns, changelog updated
2026-11-05 12:47:06 -05:00
johnnyq
aff6812036
Security: hold an agent who must set up MFA to the set up page on every request, not just at sign in, and fix the client portal two-step gate, which a path added to the URL or a second action sent with the set up one got past - both now go through requestIsMfaSetup(), which checks the script actually running and every key in the request; View as contact is refused while an agent still owes MFA set up, and agents are emailed when MFA is turned on
2026-11-04 14:01:40 -05:00
johnnyq
9b92261e8c
Security: end a user's other sessions when their password changes - each session carries a stamp of the password it signed in with and the agent and client portal checks sign out any that no longer match, covering a self change, an admin setting it, the incident-response reset, portal reset links and invites, and View as contact; a portal self change keeps the browser that made it on a new session id
2026-11-04 13:50:17 -05:00
johnnyq
0e272910fb
Client portal: invite people by email from a client's Contacts (Invites tab with send again, cancel, search and sorting) or by the primary contact in the portal, several at once with optional names and roles, each joining from the emailed link with their own name, title, phone and password or Microsoft 365 and becoming a contact then, an existing contact with that address being given access instead; self sign-up from Create an account on the sign-in page for addresses at a client's Domains when it is on in Admin > Settings > Client portal and for that client, verified by an emailed link and joining as a plain contact with agents and the primary contact told; the same answer whatever address is entered, per address and per IP limits and a hidden field for bots; nightly clean-up of unused links; six new email previews; new functions/portal_invite.php, client/invite.php, client/join.php and client/signup.php, replacing the unused contact_invite modal; DB 3.4.6 adds portal_invites, client_portal_signup and config_client_portal_signup
2026-10-25 01:07:53 -04:00
johnnyq
d0620067a1
Contracts stage 2: each contract is a document with placeholders ([Client], [Start Date], [Rate], an [SLA] table and more) to preview, print or download as PDF; Send to sign emails a contact or anyone a link to sign with a drawn or typed signature, from the link or the client portal (Billing > Contracts and the home page list of ones waiting); Countersign makes a draft active and emails the PDF signed by both with its signing trail and document fingerprint; Signing card with copy link, send again, withdraw and earlier requests; changing the document while it is out for signature withdraws the request; contract emails in Mail > Previews; new functions/contract_signature.php and functions/contract_pdf.php, guest/guest_view_contract.php, client/contracts.php and client/contract.php; DB 3.4.3 adds contract_signatures and keeps any stored signature as a recorded round
2026-10-25 01:05:42 -04:00
johnnyq
be374e9c2b
Rebuild Admin > Ticket Statuses: list on the standard pattern with In use and Switched off tabs, search, sortable headers, ticket counts linking to the tickets, SLA clock and client-reply columns and drag ordering for the pickers and board; one New/Edit window with badge preview, colour swatches and a description shown on hover across the app; per-status choice of whether a client reply by email or portal moves the ticket back to Open or leaves it; switch off and delete move a status's tickets to a chosen status with ticket history and SLA sync, and clear canned responses that set it; built-in statuses keep their names, stay on and have fixed SLA and reply behaviour enforced server-side; badges use readable text colour; the tickets filter keeps a switched-off status; database 3.4.0 adds ticket_status_description and ticket_status_client_reply; new functions/ticket_status.php
2026-10-24 15:14:10 -04:00
johnnyq
ea23a2bad5
Audit logs stage 1: Admin > Audit Logs rebuilt on the standard list with search, sortable columns and paging, filters for date, who (agent, portal contact or ITFlow itself), client, type and action, and counted views for Changes, Deletions, Sign-ins, Security and Data out; each entry shows who with their avatar, the client, the type and action as a coloured label, the description without the name in front, the IP and device in words, and links to its record while it exists or says No longer here; a quick look with the full entry, the raw user agent, everything from that IP, the record's other entries and what the same person did 15 minutes either side; CSV/PDF export with the page's filters, view and picked columns, itself audited; new functions/audit_log.php, admin/modals/audit_log/audit_log.php and audit_log_export.php, admin/post/audit_log.php and audit_logs export columns; agent/files.php takes ?open= for a file's quick look; database 3.3.1 adds log_client_id and log_entity_id keys on logs, gives each action one name (Unarchive/Restored to Restore, Deleted, Merged, Closed, Reopened, Resolved and Sent to Delete, Merge, Close, Reopen, Resolve and Send, Client Access to Denied, saved card and payment provider Updates to Create or Delete, contract template Update to Edit, type client to Client) and repoints entries at the right record (reply edits and redactions to the ticket, API document edits to the document, reimbursements to the recording expense, API client restores to the client), guarded so it can run again; logAudit call sites in agent, admin, api, client, cron and functions use the same names and record ids
2026-10-18 22:36:25 -04:00
johnnyq
0b6f002d49
Ticket templates stage 3: request forms in the client portal - a template can be offered there under its own title, description and icon, to everyone with portal access or primary and technical contacts only, at every client or the ones picked (migration 3.2.1 adds the ticket_template_portal columns, ticket_template_portal_clients, and fill_in_client, ticket_fill_in_client and recurring_ticket_fill_in_client); New ticket in the portal starts with a choice of Report a problem or one of the forms, home lists them under Ask for something, and a form asks the fill-ins set to ask the client plus anything else, files and the device when the template mentions [Asset], then raises the ticket set up as the template says with its category, priority, billing, agent (notified), due time, tags and the tasks for those answers, the client's notes first in the details and who asked in its history; fill-ins can be kept for agents to answer, marked on the agent's ticket and left off the client's Request details; the template window gets a Client portal tab, the template page a card showing how and where it is offered and its requests, and the list marks the ones in the portal; a copy starts off not offered; forms a contact may not use are refused by link or post, and View as contact raises nothing; [Agent] is no longer filled with a client's name for a portal ticket with no agent; changelog updated
2026-10-18 01:11:12 -04:00
johnnyq
9457442804
Emails stage 3: every email now goes through emailQueue and the shared layout - the client portal invite sends a link to set a password (or to sign in with Microsoft) instead of the password itself, offered on New Contact as well as Edit through portalMailInvite, with Forgot password, password changed and two-step sign-in emails through portalMailPasswordReset and portalMailAccountChange; shared link and code emails with the note quoted and the whole link printed under the button, replacing shareMailHtml and shareQueueMail; calendar invitations, updates and cancellations with when, repeats, where, the description and a join button; Email on the contacts and clients lists in the layout from one of the configured mailboxes with an optional greeting and send time, leaving out archived contacts and contacts without an address, each address once, nothing queued without mail set up, through emailBulkSend and emailBulkPost with a shared bulk_email_fields window; Admin > Mail > Previews shows all 52 emails built by their real senders on sample records inside a rolled-back transaction with emailQueue capturing and custom actions off, with computer and phone widths and Send me a copy; emailHtml gains content and button show_url, emailQueue gains queued_at and always so billing still queues as before, plus emailMailboxes and emailTestSend; ticketMailCreated, ticketMailReply, ticketMailWatchersAdded, ticketMailTaskApproval, ticketMailClosedReply, ticketSlaAlert and billingMailCardSaved moved into functions; fixes Email on the contacts list queuing mail to contacts with no address, the clients list including archived contacts, and both taking any From address posted; changelog updated
2026-10-17 23:26:25 -04:00
johnnyq
0a4aabbf9a
Emails stage 2: agent and staff emails in the shared email layout with an Open in ITFlow button - assigned to you (assignee pick, Bulk Action, New Ticket and Edit, several at once as one list, recurring tickets the same way, nothing when assigning yourself), new ticket to the new-ticket address (portal, email or scheduled, with what they wrote), client replied to the assigned agent (portal or email, with the reply), SLA at risk and missed to the SLA alert address and the assigned agent, scheduled work and its cancellation to the agent, contact and watchers with the calendar file, a new agent's sign in details, account changes, new device and failed MFA sign in alerts, a login sent back through a shared link, the Admin > Mail test email and the portal's saved card confirmation; nothing is queued when outgoing mail is not set up; fixes backslashes before apostrophes in the parser's new ticket and reply emails, emails skipped when no SMTP host was set for Microsoft 365 or Google mail, and the saved card email's wording; adds emailSettings(), emailReady() and cal_str to functions/email.php, the ticket agent email functions, userMailNewAccount() and userMailSignInAlert(), a new sendSlaAlert() signature, removes userQueueMail() and updates the changelog
2026-10-17 22:47:52 -04:00
johnnyq
e29369926f
Client portal stage 4: accounts - Your account rebuilt with details and an ask-us link, phone numbers, ticket email choices, password change needing the current password and 8 characters with an email notice, two-step sign-in with an authenticator app set up from a QR code, remembered browsers with Forget them, phone PIN and recent sign-ins with the device; activity rebuilt with signing-in and changes tabs and paging; sign-in asks portal users with two-step sign-in for a code, remembers the browser on request and locks an account after five wrong codes in ten minutes, matching portal users by contact_user_id; Admin > Client Portal can require two-step sign-in, sending anyone without it to set it up first, and agents can turn it off for a contact from the contact page; password links stored as SHA-256 and running out after an hour for Forgot password and a week for invites, the nightly run clearing only run-out links, Forgot password limited to one email per account every five minutes and ten requests per address in ten minutes, the reset page rebuilt with the password typed twice and a confirmation email, fixing the empty-token check that let anyone trigger the reset email; contacts choose every ticket email or replies and fixes only, and primary and technical contacts can hear about new tickets at their company or every update, honoured by agent, portal, email parser and recurring ticket emails; announcements for every client or one with tone and start and end dates on the portal home page, managed in Admin > Client Portal; View as contact opens the portal read only as a contact from the agent contact page, audited, with billing shown only when the agent's role reads sales and financial, nothing written or paid while viewing; agent contact page shows two-step status, last sign-in and ticket email choices; database 3.1.0 adds portal_announcements, contact ticket email columns and config_client_portal_require_mfa and hashes outstanding links; new functions/portal.php; changelog updated
2026-10-17 12:05:55 -04:00
johnnyq
5e77edb077
Client portal stage 3: Your IT - Devices with tabs by kind (Computers, Servers, Network, Phones and tablets, Other) with counts, an Everyone's or Mine filter, search and warranty badges when expired or expiring; a device page with make and model, serial, OS, user, location, purchase date and age, warranty, status, open tickets and licenses on it, Report a problem opening a new ticket with the device picked and plain contacts reaching their own devices from home; Licenses with All, Renewing soon and Expired tabs showing seats in use and renewal state without license keys; Domains and certificates on one page with registrar, DNS, website and email vendors, expiry and auto-renew, and a certificates tab with short-lived certificates shown as renewing themselves, the old certificates page redirecting there; Documents as a help library of client-visible documents with folder tabs and full-text search, a document page keeping its own tables and colours under a widened style policy, files to open or download with the first PDF or image shown inline, Print and Ask us about it, and new documents written in the editor or uploaded as a file with an agent notification; Contacts listing everyone primary first with roles and search, and the primary contact alone adding and editing contacts, giving portal access with an emailed set-password or Microsoft 365 invite, resending it, turning access off and marking someone as left, which turns off access and opens an offboarding ticket, all audited and notified; home renewals and devices linking to their pages; fixes a technical contact being able to change the primary contact's login email, revoked contacts staying signed in, portal documents recording the contact id as author, the upload stub going in unescaped and gated pages leaving a bare header; check_login ends sessions without a sign-in method, header.php buffers output so gates redirect properly, enforceContactCan sends contacts home with a message instead of logging them out, add_contact and edit_contact replaced by portal_contact_save, portal_contact_access and portal_contact_left, new Your IT helpers in client/functions.php and portal tile, roles, PDF and document styles; changelog updated
2026-10-17 02:40:59 -04:00
johnnyq
e84e3e7e49
Client portal stage 2: billing in the portal - invoices and quotes open in the portal with PDF download and print, Pay invoices pays several invoices as one Stripe card payment with a saved card or a new card on a checkout page (one payment per invoice under a shared reference, booked once under a lock, one receipt and one paid notification), quotes accepted or declined with the contact's name and a note plus signed copy or PO upload, payments list with printable receipts, statement with aging and the shared statement PDF, recurring invoice page with autopay, Cards and autopay on one page, quotes waiting and past-due invoices on home, Ask us links prefill a ticket subject; shared billingQuoteAnswer and billingQuoteAddFiles used by the guest links too, new functions/billing_pay.php, Stripe-aware CSP for card pages with js/portal_stripe.js, nightly Stripe fee reconciled once per payment reference, Stripe refund limited to the payment's own amount, old add_payment_by_provider removed
2026-10-17 02:12:05 -04:00
johnnyq
c6eadf3fa3
Client portal stage 1, look, home and tickets: a new light shell with the company logo or initials on the theme colour, sections shown by what each contact may open (Home, Tickets, Billing for billing contacts, Your IT for technical contacts, custom links), New ticket and an account menu with a dark mode switch kept in a cookie, a bottom tab bar and slide-in menu on phones, and the welcome banner removed; a rebuilt home showing what needs the contact (tickets waiting on their reply or to confirm, approvals, past-due invoices), open tickets, balance with Pay invoices, renewals in the next 45 days, their devices with warranty status and the company phone and email; tickets rebuilt with Open, Waiting on you, Resolved, Closed and All tabs with counts, search, paging and the whole company's tickets for primary and technical contacts with a Mine filter, the old all-tickets page redirecting there; a ticket page with progress steps, the conversation oldest first, approvals, details alongside, replies with drag and drop attachments, It's fixed, close or reopen and rating; New Ticket with priority, category, device and attachments; fixes downloading files from internal notes, files on closed tickets not downloading, new tickets linking to another client's device or a non-ticket category, empty replies and tickets being accepted, PHP warnings on Pay invoices and Recurring invoices with no payment provider, and Bootstrap icons and the editor setup blocked by the portal CSP, which now allows data: images; new js/portal.js and portal helpers in client/functions.php, ticketPortalStatusHtml removed; changelog updated
2026-10-17 01:28:27 -04:00
johnnyq
15844faa9b
Rebuild all reports on a shared framework (functions/reports.php, inc_report.php, inc_report_layout.php, js/reports.js) with period, client and agent filters, sortable tables, CSV export of any table and clean print layouts, add Client Review (QBR), Renewals & Expirations, Asset Lifecycle, Documentation Coverage, Customer Satisfaction, Open Ticket Aging, Client Profitability, Quotes Pipeline and Mileage reports, make Budget vs Actual editable with save and copy-last-year, rename reports to say what they show, enforce module and feature access on every report page, exclude transfers from income via dashboardRevenueSql, limit portal ticket ratings to Good or Bad, seed ratings and Windows 10 holdouts in demo data, link Client Review from the client menu, and update the 26.11 changelog
2026-10-16 00:04:40 -04:00
johnnyq
5acb1802bb
Security: scope set_recurring_payment to the client's own invoice and payment method
2026-10-08 16:02:21 -04:00
Wrongecho
c4843095b2
Potential fix for Stripe charges being off by a cent
2026-09-22 16:01:46 +00:00
johnnyq
bcdfab996c
Fix approval Syntax
2026-08-31 17:52:44 -04:00
johnnyq
156c51224d
Fix client portal review findings: PIN wipe, log indexing, statement currency (db 2.7.8)
...
Setting a PIN containing < or > silently cleared it: the length check ran before escapeSql(), whose strip_tags() then emptied the value, and the UPDATE stored the blank while flashing success. Length is now checked after sanitising.
Password and PIN changes require the current password. SSO contacts are exempt - no local password to check, and the IdP already did it.
New index on logs(log_user_id, log_client_id) for the portal profile and activity pages, which were scanning the whole table twice per profile view. admin/audit_logs.php's date filter rewritten as a half-open range so KEY log_created_at is usable - DATE(log_created_at) BETWEEN made it non-sargable.
Portal statement page and PDF now render in the client's currency, matching the guest view and the emailed statement.
Quick Send asks for confirmation; confirm-link extended to submit buttons.
Portal audit entries logged an empty name - client/post.php used , which only exists agent-side.
2026-08-28 16:38:42 -04:00
johnnyq
10fb40f36f
Feature: Major spruce up of the client portal profile page, added Department, Location, Title, Phone with Edit, editing Pin, Recent signins and recent activity along with a seperate activity page
2026-08-28 16:08:23 -04:00
johnnyq
c10d4eb736
Add Account Statment in Client Portal with option to download as a PDF
2026-08-28 15:22:02 -04:00
johnnyq
bf04d6a757
Ticket default to Medium Priority unless specified, as this is just good practice
2026-08-27 13:04:19 -04:00
johnnyq
5c7f641635
Fix Ticket Notification in Portal was calling a function that was removed causing it to 500 error out
2026-08-17 12:39:29 -04:00
johnnyq
d484629ebc
do not update ticket status in history if it is the same
2026-08-08 12:41:34 -04:00
johnnyq
b3744e9ed5
More sweeps to replace select * with actual returned column names dramatically reduces php memory usage and speeds up processing dramatically especially in the crons since they run all the time
2026-08-06 13:10:23 -04:00
johnnyq
75028ba09a
Fix some Ticket History gaps
2026-08-01 14:33:37 -04:00
johnnyq
7c8c93c01c
Feature allow agents to attach files to tickets in the app
2026-07-29 17:58:04 -04:00
johnnyq
162a597da9
Add SLA pausing, SLA reports, SLA filtering and kanban SLA state (phase 3)
...
Statuses can be flagged to pause the resolution clock; sla_history records the intervals a ticket's clock actually ran and the deadline is re-based on remaining budget when it resumes. Adds SLA Summary and SLA by Client reports, an SLA state filter on the ticket list, SLA colouring on kanban cards, and an Urgent column on the Tickets by Client report. DB update 2.5.1. Also fixes resolution SLA verdicts being skipped when resolving via kanban or the client portal.
2026-07-29 13:02:27 -04:00
johnnyq
07c73a6a04
Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide
2026-07-29 00:49:31 -04:00
johnnyq
d08ef6184a
Add optional ticket SLAs
...
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
2026-07-29 00:00:42 -04:00
johnnyq
cd34236716
Fix saved-payment setup Checkout: embedded_page ui_mode + attach existing Stripe customer
2026-07-25 19:00:06 -04:00
johnnyq
a26ac2c4fc
Fixed adding saved credit cards in stipe due to API change
2026-07-25 18:47:13 -04:00
johnnyq
497ea3b669
Centralize client portal access checks through contactCan()
...
Replaces the duplicated primary/billing/technical checks across portal pages, post.php handlers, nav, and dashboard with contactCan()/enforceContactCan(). Same behavior, but the rules now live in one place instead of being copy-pasted, which is what let them drift before. file.php keeps its 404 response; ticket-visibility and approval-routing checks are intentionally left as-is.
2026-07-25 17:55:30 -04:00
johnnyq
887063394a
Prevent client portal contacts from editing their own contact record
2026-07-25 17:28:57 -04:00
johnnyq
af51c4316f
Updated validateCSRFToken to automatically grab and compare get or post csrf token no longer need to pass an argument to the function which fixed the issue if no hash was present
2026-07-24 13:40:37 -04:00
johnnyq
8f43b92496
Use stripe_init include to init stripe and updated code everywhere
2026-07-23 13:00:01 -04:00
johnnyq
8ee780566e
Cleanup Expense Code in post blocks and remove single use function since stripe payments get reconciled during nightly cron
2026-07-22 17:06:10 -04:00
johnnyq
66b38b7f19
Get Expense from Stripe instead of Static Entry
2026-07-22 16:07:39 -04:00
johnnyq
9d540f4bfe
Replace Function customAction() with triggerCustomAction()
2026-07-14 17:43:55 -04:00
johnnyq
b8873039a4
Rename Functions: flash_alert, sanitizeFilename and display_folder_options using camelCase instead to match other custom php functions
2026-07-14 17:41:41 -04:00
johnnyq
f1836c70cd
Replace Function logAction() with logAudit()
2026-07-14 17:35:23 -04:00
johnnyq
b57ddc0e5c
Replace Function sanitizeInput() with just escapeSql() and update all instances throughout
2026-07-14 17:17:50 -04:00
johnnyq
7bc47a58fe
Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout
2026-07-14 17:10:45 -04:00
johnnyq
8da3a107fb
Rename plugins to libs and update all file references
2026-07-10 13:24:20 -04:00
wrongecho
bd15cbe375
- Stripe saved cards - lock down invoice and client IDs
...
- Stop app log handling from breaking due to quotes
2026-05-20 17:51:54 +01:00
johnnyq
90232c82c0
Fix broken add saved card, by commenting CSRF Check on add saved card in client post
2026-05-04 12:59:01 -04:00
johnnyq
726b1cd42b
Fix Stripe Add Payment in client portal regression on CSRF check
2026-03-07 13:17:24 -05:00
johnnyq
8de7b20ba1
Add CSRF Checks in the client portal
2026-03-07 13:11:08 -05:00
johnnyq
ae1d71dcd7
append client_id to the uri for agent ticket links so that the when clicked will take them to the client section and show client header along with the bread crumbs link of client tickets
2026-01-19 16:24:31 -05:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
