johnnyq
07c73a6a04
Add Urgent Priority, move Per Client SLA Settings to notes tab in client add / edit modal remove unnessesary sla admin setting for client overide
2026-07-29 00:49:31 -04:00
johnnyq
d08ef6184a
Add optional ticket SLAs
...
Response/resolution targets stamped at creation from per-client/priority assignments, business-hours due date math, warn/breach alert stages via cron/ticket_sla.php, ticket list coloring, per-ticket SLA override, admin page for plans/assignments/business hours. DB update 2.5.0. No behavior change unless SLAs are assigned. Bulk reply now only counts Public replies as first response.
2026-07-29 00:00:42 -04:00
johnnyq
b3f959ac55
Use Short echo tags across the code
2026-07-28 18:47:52 -04:00
johnnyq
41d029937a
More Client Scoping fixes
2026-07-16 14:29:23 -04:00
johnnyq
c8f616ebee
Ticket UI: Migrated ticket Attachments to a small table class
2026-07-15 13:52:52 -04:00
johnnyq
33a2929ab6
Feature: Secure File Download Handler for ticket attachments Implemented
2026-07-15 13:42:19 -04:00
johnnyq
38a042d435
Remove _details and use singular filename for certain objects
2026-07-15 00:12:27 -04:00
johnnyq
7bc47a58fe
Replace Function nullable_htmlentities() with just escapeHtml() and update all instances throughout
2026-07-14 17:10:45 -04:00
johnnyq
8da3a107fb
Rename plugins to libs and update all file references
2026-07-10 13:24:20 -04:00
johnnyq
b00014771d
tickets: Add Tooltip to Approve task
2026-03-10 13:58:39 -04:00
johnnyq
a81edc122d
Add CSRF Checks on Agent ajax endpoints that would update / delete or add something to the db
2026-03-05 17:12:44 -05:00
wrongecho
dee5085f4a
Allow associating a quote with a ticket
2026-03-02 10:54:44 +00:00
johnnyq
308dc6e550
Ticket Tasks: Add missing CSRF checks and other CSRF checks missed in he previous commits
2026-03-01 21:45:26 -05:00
johnnyq
63f6faf1e8
Ticket: Add missing CSRF checks
2026-03-01 21:14:58 -05:00
johnnyq
f9d0a8bf43
Ticket: Dont display Updated at if null, Move Subject from top ticket bar to header in ticket details, add additional comments about the client_permission_overide
2026-02-14 15:48:40 -05:00
johnnyq
ccaf15268c
Add a 0 IN ticket_client_id for no client tickets so agents that are restricted to certain clients and still view no clients in tickets list by using a , also restrict change clients on tickets for restricted agents
2026-02-14 15:06:17 -05:00
johnnyq
3148906cfe
ticket Details: Restrict Access to ticket details by restricted Agents
2026-02-14 12:30:49 -05:00
johnnyq
f39e6ccbc9
Remove old ticket merge code, rename kanban_v2 to to just kanban
2026-02-03 17:20:19 -05:00
johnnyq
6aefe99c2f
Update ticket Merge with a dropdown select box to select a ticket instead of entering a number manually
2026-02-03 16:08:33 -05:00
johnnyq
ae3386f2d5
Fix Vendor phone formatting in Ticket details
2026-01-29 16:36:10 -05:00
johnnyq
bf1d0655c4
Update Ticket list ui smaller badge for ticket and smaller task progress bar and more natural dates
2026-01-28 22:52:56 -05:00
johnnyq
874b07f4d7
More UI/UX updated to ticket details shrink padding on right cards, update wordings, changed header paddings, made unassigned a clickable badge no longer red, swapped trash cans for times icons, much cleaner overall
2026-01-28 22:06:50 -05:00
johnnyq
c8a6513d1c
Fix new times on new date time displays in ticket details
2026-01-28 18:16:38 -05:00
johnnyq
a60d3bb3a0
More Ticket Details UI/UX Sprucing better label naming etc
2026-01-28 17:41:14 -05:00
johnnyq
0470159c55
Added function formatDuration to format times like worked etc, updated Time worked in Ticket details to use the new function and some other minor ui/ux cleanups in ticket details
2026-01-28 16:08:39 -05:00
johnnyq
0a30300bde
replace all instances of mysqli_fetch_array with mysqli_fetch_assoc for better performance and memory usage
2026-01-14 17:30:23 -05:00
wrongecho
58bcb38617
Add task approval system (tidy)
2026-01-12 12:21:10 +00:00
wrongecho
77e4d2b566
Add task approval system
2026-01-09 17:14:44 +00:00
johnnyq
99e2487d2b
Fix dupe race condition with ticket, invoice, quote, project, recurring ticket numbering when being created in parallel Atomically update and get the next ticket number in one SQL query everywhere.
2025-11-28 14:14:46 -05:00
johnnyq
19b8d09bfd
Update Ticket Detail card to use the adminlte's Card Collapse
2025-11-17 11:55:03 -05:00
johnnyq
0c5883b61b
Use btn-tool for side references in Ticket details and some cleanup
2025-11-16 20:56:30 -05:00
johnnyq
ef66d5172c
Move Ticket edit from top Right Menu to Ticket Details Section
2025-11-16 20:27:58 -05:00
johnnyq
b61dfac569
Ticket Details Checks, Dont display Add/edit relations if no cliet in selected, dont show relations in ticket edit if no client assigned to ticket, also dont display public and email response type if no contact_email exists
2025-11-16 19:56:59 -05:00
johnnyq
79160f9b5c
Dont show Client Tickets in Ticket Details Breadcrumbs if not client is assigned a ticket
2025-11-16 19:35:42 -05:00
johnnyq
1e6e7fd6d8
If ticket doesn't have a client dont show client section
2025-11-15 16:51:31 -05:00
johnnyq
d365f48192
Minor ticket details sprucing little more padding on top ticket details and move subject to top with Ticket number
2025-11-04 19:25:07 -05:00
johnnyq
df6d955261
Migrate Schedule Ticket and Merge Ticket to ajax modal also spruce up Schedule Inteface and cleanup code
2025-11-04 18:37:43 -05:00
johnnyq
9fcaf9f5cc
[Feature] Updated Invoice Ticket to include more details in the description, predefined along with optional Invoice Title, helper texts below qty and price to show how it gets its information, fixed ticket number not showing in ticket reply when adding ticket to an existing invoice. Add to Existing Invoice is default if open invoices exist, migrated many more ticket related modals to use ajax-modal
2025-11-04 17:48:21 -05:00
johnnyq
cea7d61481
Updated Bread crumbs in ticket, quote invoice to show All as the first breadcrumb
2025-11-03 15:43:56 -05:00
johnnyq
e3e7c2e38b
Add Signature in ticket reply POST dont add a signature if Internal
2025-10-08 14:48:13 -04:00
johnnyq
fd93ee3263
Allow HTML for signatures
2025-10-04 19:20:34 -04:00
johnnyq
32bfd298a1
Added Project Edit Function for Ticket
2025-10-03 17:37:25 -04:00
johnnyq
92209c7125
Updated edit ticket asset to new ajax-modal and add additonal assets field
2025-09-24 14:51:34 -04:00
johnnyq
edabc5c33f
rename /user/ to /agent/ and update links to use agent/ instead
2025-09-23 18:04:23 -04:00
