johnnyq
d5e5a13fe7
Automatically select the current asset in asset details whjen creating a recurring or regular ticket
2024-12-10 20:51:16 -05:00
johnnyq
c96833a977
When adding a ticket from contact details page make sure sure the contact is selected by default
2024-11-20 14:08:40 -05:00
johnnyq
1e4306381f
DB Optimizing in Ticket Selections and relogicify mark billable also more logging
2024-11-19 18:46:07 -05:00
johnnyq
dcedddcad6
Moved AI Reword Buttons to the WYSISYG toolbar, Seperated Document and ticket toolbars. Ticket Toolbar has items related to tickets while document has additional items related to documents
2024-11-19 15:33:14 -05:00
johnnyq
978c7c5db4
Switched location to use ?? 0 in post for checkbox items that are not checked, this save from creating an extra hidden form field hence cleaner code
2024-11-16 17:38:19 -05:00
johnnyq
a93187fdf8
Add Number of Tasks in the ticket template selection when creating a ticket
2024-10-20 14:49:50 -04:00
johnnyq
c214c12d00
FEATURE: Auto Populate Create Ticket when selecting a template, remove old ticket mail parser code
2024-10-20 14:34:09 -04:00
johnnyq
b15a175044
When creating Ticket from main ticket listing and not the client listing make Client Selectable first
2024-10-18 15:42:09 -04:00
johnnyq
8dca7bc183
Simplify Ticket Creation and Edit Model by removing unessesary tabs and combining fields to fewer tabs
2024-10-18 15:40:17 -04:00
johnnyq
4963f2f385
Add Ticket Category to New Ticket and Bulk add Tickets through assets
2024-10-10 01:38:21 -04:00
wrongecho
26d6737468
Bugfix: Client Access Permissions
...
Fix bug that allows users to view recurring tickets and projects they shouldn't have access to
2024-08-28 20:17:41 +01:00
johnnyq
2ab7a44f6e
Feature: Add Contact Tags Support
2024-06-01 14:25:51 -04:00
johnnyq
1d19b72229
Added Billable Recurring Tickets, UI: changed the Billable option to switch. Added ticket settings option to automatically mark new tickets as billable
2024-05-29 17:55:39 -04:00
johnnyq
c389c68883
Default Tickets to not billable and add Billable option to Create Ticket
2024-05-27 13:46:17 -04:00
johnnyq
89a1c5d2d8
Added Ticket Templates and the ability to add Tasks to the template, reworked the ticket details tasks and adding tasks
2024-03-28 21:09:32 -04:00
johnnyq
e42c5bc2f5
Major UI Updates to projects, created project details which display project stats tickets and tasks, tickets can be linked to a project, soon will add all users who contributed to a project and some more stats along with a nice timeline from created to deadline
2024-03-27 22:27:56 -04:00
johnnyq
5ebc6ffde8
Feature Added ability to select a ticket location for location based, still need to add more to this functionality
2024-03-23 16:24:40 -04:00
Marcus Hill
f9a5ca1ef8
Ticketing updates
...
- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901 )
- Rework layout of recurring/scheduled ticket modal
2024-03-17 11:09:53 +00:00
johnnyq
998a701634
UI: Show assigned contact in asset dropdown select menu in tickets
2024-02-26 16:50:12 -05:00
johnnyq
ddb8061404
[FEATURE] Added AI Rewording Functionality to Create Ticket, Ticket Reply, Create Document and Edit Document, more to come
2024-02-11 00:13:10 -05:00
johnnyq
7e2d3c4159
Add Function Select2 Multiple Capabilities to add ticket watchers in create client ticket
2023-11-08 14:37:03 -05:00
johnnyq
40ced0f748
Updated the UI for downloading and displaying ticket attachments under ticket replies
2023-09-18 19:14:41 -04:00
johnnyq
485bb68055
A Ticket Contact is now optional
2023-09-18 16:29:19 -04:00
johnnyq
0898732ee7
Added more archiving capabilities across the board also dont show delete if folder is not empty, still need to add show archived data
2023-08-28 16:21:09 -04:00
johnnyq
cc80d41964
Cleaned up the watchers Modals
2023-08-03 19:36:02 -04:00
johnnyq
dd46c5bcab
Ticket watchers can now be add and deleted
2023-08-03 18:03:39 -04:00
johnnyq
653fa01ecc
Fixed issue with scheduled tickets breaking CRON removed invalid character, More work on Ticket Watchers
2023-08-02 16:36:39 -04:00
johnnyq
173230d250
FEATURE - Ticket Watcher - Added Dynamic Add/Remove Watchers Form under new ticket contacts tab
2023-08-01 13:49:15 -04:00
johnnyq
46f7960cd0
Fix issue where primary contact is not being automatically selected when creating a new ticket under client this was due to how we changed the way primary contacts are stored in the Database - Also added display of the contact title and if they are primary or technical. Also Sort Primary first then technical under ticket add or edit -- see here https://forum.itflow.org/d/207-tickets-broke-again
2023-07-13 15:04:14 -04:00
johnnyq
32c9a933ea
Invoice Ticket design update, Added functionality for vendor ticket number, asset, login description and contact pin codes
2023-06-14 18:39:24 -04:00
johnnyq
37fb696e63
Replace the remaining php files with nullable_htmlentites()
2023-05-11 18:27:48 -04:00
johnnyq
485510a3ce
Fix Create Ticket not submitting due to TinyMCE not respecting required fields in the textarea form inputs, removed the required fields for now
2023-05-09 15:50:26 -04:00
johnnyq
01a37cb1e1
Replace Summernote WYSIWYG with TinyMCE
2023-05-08 18:44:00 -04:00
johnnyq
c20f19568d
Update ticket to require the body field to mimic the same function as edit ticket
2023-04-16 10:49:15 -04:00
johnnyq
48fe49cf77
BREAKING CHANGES - MAKE FULL BACKUP BEFORE PROCEEDING - Requires Manual Intervention on files see Forum Post Make sure you run the Database update directly after update. This Removes Multi-Company Functionality. Fixes issues with Reponsive tables and bunch of other UI and small Fixes
2023-03-11 16:16:46 -05:00
johnnyq
f7552cd25a
Finished up santizeInput Conv and UI updates
2023-02-23 16:09:37 -05:00
johnnyq
95f190c89d
More UI work and santitizeInput migrations
2023-02-20 22:02:39 -05:00
Marcus Hill
615f317d2b
General cleanup/formatting
2023-02-09 12:29:12 +00:00
Marcus Hill
31e8298876
Tidy spacing
2023-01-29 22:40:25 +00:00
johnnyq
bdc71d3163
Make vendor selection work under create and edit ticket, also add vendor info card to ticket details This will be useful if you are also working with a vendor like Microsoft or Internet provider etc
2023-01-26 16:49:18 -05:00
johnnyq
88ca23e5c0
Tidy Spacing
2023-01-24 18:13:07 -05:00
johnnyq
a25d96a481
Updated the edit modal for tickets to reflect the changes made to the create ticket modal
2023-01-24 17:54:13 -05:00
johnnyq
4164e1dad6
Added vendor dropdown selection under ticket creation modal
2023-01-24 17:22:47 -05:00
johnnyq
73ef2ede8b
Updated Ticket Creation Modal to make room for upcoming multi selection of contacts, assets and involved vendors
2023-01-24 17:15:18 -05:00
johnnyq
df9182cd78
More UI / Icons / Wording work on the pop up modals
2023-01-12 23:39:02 -05:00
Marcus Hill
f23d7a5263
Commented unused code. Converted to 4 spaces
2023-01-03 20:39:14 +00:00
johnnyq
13d9d6f743
Refresh some UI elements for add edit calendar events and some other UI updates including adding tickets
2022-12-11 13:12:08 -05:00
johnnyq
b6e540825f
Format output for the proper code syntax, this should fix many various issues with output formatting and page breakage
2022-12-02 19:58:21 -05:00
johnnyq
7e9597d923
Updated Ticket Icons everywhere to a more suitable icon life-ring instead of a carnival ticket
2022-10-01 15:00:48 -04:00
Marcus Hill
a04682caba
Update ticket add/edit modals to only show techs/admins for ticket assignment (not accountants)
2022-05-29 11:24:46 +01:00
