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27 Commits

Author SHA1 Message Date
johnnyq d82e6f99ab Reworked how watchers get added and edited 2023-09-26 16:58:46 -04:00
johnnyq 9aa62a8b36 Add Vendor, asset and watchers now work as a 1 click under ticket details 2023-09-21 20:01:07 -04:00
Johnny 82893c8c72
Merge pull request #720 from wrongecho/start-email-customisation-basics 
Ticketing: Custom subject/body example
 2023-09-21 01:13:20 -04:00
johnnyq 485bb68055 A Ticket Contact is now optional 2023-09-18 16:29:19 -04:00
johnnyq 301d798963 You can now change ticket priority, contact or ticket Assignment by clicking on the element in the ticket listing 2023-09-18 13:23:21 -04:00
johnnyq fdc7416ae9 Wording 2023-09-17 18:38:46 -04:00
johnnyq beaa56dc36 Removed Ticket assignment through edit ticket, has to be done within the ticket itself, properly update the status to assigned and pending-assignment based off whos assigned to the ticket 2023-09-17 18:36:48 -04:00
Marcus Hill 2b6be6ba45 Ticketing: Add example logic for how we might allow customised subject/ticket body 2023-09-17 12:00:27 +01:00
johnnyq 853fbf0ba7 Ticket Notifications now are clickable and will go to the ticket details 2023-09-05 16:23:10 -04:00
johnnyq baea5ed997 Fixed issues with ticket notifications 2023-09-05 13:53:42 -04:00
Marcus Hill 06c88a0c8f Bug fix: Log entries auditing tickets created by agents now correctly log under the client 2023-09-03 22:09:58 +01:00
johnnyq 81029e4605 Agent Resassign Ticket Email notification now uses the new mail queue system 2023-08-29 14:20:05 -04:00
johnnyq 34a4f27b19 Close Ticket Email notifications now utilize the new mail queue system 2023-08-29 13:23:36 -04:00
johnnyq 353b082f0c Converted Create Ticket Email Notification to the new mail queue system 2023-08-29 12:56:00 -04:00
johnnyq 90a3644eb9 Prepend Re: to ticket reply subject lines 2023-08-25 22:46:02 -04:00
johnnyq cc80d41964 Cleaned up the watchers Modals 2023-08-03 19:36:02 -04:00
johnnyq 427ed8e57b Replying to a ticket through the ITFLow interface it will also email the watchers 2023-08-03 18:28:17 -04:00
johnnyq dd46c5bcab Ticket watchers can now be add and deleted 2023-08-03 18:03:39 -04:00
johnnyq 653fa01ecc Fixed issue with scheduled tickets breaking CRON removed invalid character, More work on Ticket Watchers 2023-08-02 16:36:39 -04:00
johnnyq 8fa7449084 Fix Creating Scheduled Tickets under Main Scheduled Tickets - Was assigning the primary contact the old way changed it to the new way 2023-07-12 16:32:34 -04:00
johnnyq c5eb4bddd2 Fix Creating Ticket under Main Ticket - Was assigning the primary contact the old way changed it to the new way 2023-07-12 16:21:42 -04:00
johnnyq 9baf64964a Fixed Umlaughts in email subject with the new Mail Queue System 2023-07-06 15:25:10 -04:00
johnnyq 6ea31adb99 Removed Old Duplicate code for reply tickets as it was using the queue method and the old method 2023-07-06 15:09:52 -04:00
johnnyq 448da5f393 Moved Ticket Replies to the new Mail Queue 2023-07-04 15:00:41 -04:00
johnnyq 12d1fc5cb8 Added HTML Line Breaks after Ticket Reply 2023-07-04 13:32:31 -04:00
johnnyq 379529c6af Fix Regression issue when replying to a ticket via the web app the content doesnt show in the email body see https://forum.itflow.org/d/197-actual-answer-to-customer-in-email-is-missing 2023-07-04 13:08:53 -04:00
Marcus Hill ebecdd3da2 Post.php - Separate 9k lines into separate files by sub-modules (e.g. ticket, invoice, expense) for easier development and troubleshooting 2023-07-02 14:56:12 +01:00