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itflow
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253 Commits

Author SHA1 Message Date
Marcus Hill 3084e9e0d3 Ticketing (and Invoicing) 
- Hide the ability to add/delete watchers when a ticket is closed
- Hide watchers card entirely when tickets are closed, if the ticket had no watchers
- Hide the ability to schedule a ticket when a ticket is closed
- Don't include tickets in an auto-close state in the sidebar ticket counts
- Small edit to the ticket closure wording to account for requests and issues
- Small edits to invoice emails text
 2024-03-02 18:31:01 +00:00
o-psi b31f1b4c49 add ticket description to AI Query 2024-02-21 11:16:40 -06:00
johnnyq 2a4efe629f Move Repky buttons and Control on one row removed the Timer Icon just use boxes for time as this is assumed 2024-02-15 18:24:07 -05:00
johnnyq 16a8e3d828 UI: Wrap tickert detail UI into 3 card sections for ease of seperation 2024-02-15 18:19:18 -05:00
Marcus Hill 25d242dc86 Enhance ticket reply button 
- Better logic on when the button should default to private/public
- Fix the new plane icon not showing when the button was checked/unchecked
 2024-02-12 18:10:37 +00:00
johnnyq ddb8061404 [FEATURE] Added AI Rewording Functionality to Create Ticket, Ticket Reply, Create Document and Edit Document, more to come 2024-02-11 00:13:10 -05:00
o-psi 2bf0a2aef8 cleanups 2024-02-09 22:49:12 +00:00
o-psi 6e14406364 Update Calendar to show past scheduled tickets as different colors based on status. 2024-02-09 22:06:34 +00:00
Andrew Malsbury 6c247e0f58
Merge branch '0.1.7' into scheduled-tickets 2024-02-01 21:42:24 -06:00
johnnyq 3b71e6132e Change Respond icon from check mark to a paper plane in ticket view 2024-01-20 22:08:41 -05:00
o-psi 13cf4df473 Scheduled Tickets 2024-01-18 19:50:01 +00:00
johnnyq 6c9fa7a607 Fix the ticket reponse count to not count archived replies 2024-01-03 18:29:32 -05:00
johnnyq d8edf339c4 Clean up Ticket Printing: When printing a ticket do not show interactive elements 2024-01-03 18:23:39 -05:00
johnnyq a9dfc0d5fe Add the ability to delete a ticket watcher 2023-12-27 17:21:17 -05:00
johnnyq a9d49c9785 Spurced up ticket Attachments view in ticket details 2023-12-27 17:02:04 -05:00
Marcus Hill e04c681ca5 Time tracking input field spacing 
Reduce size of hrs, min, sec input fields
 2023-12-23 23:15:20 +00:00
o-psi eb29f74fab fix error messages in log 2023-12-22 16:25:36 +00:00
o-psi 7709627e5b Accounting module disable ticket billable options 2023-12-22 16:19:51 +00:00
o-psi 3eaaf73744 Add more billable status functionality 2023-12-21 17:10:15 +00:00
o-psi 25fba91642 Put show modals javascript above pretty content. 2023-12-18 15:27:45 +00:00
o-psi 78260a2b4e Updates to mark tickets billable, and keep track of which have been billed. 2023-12-17 20:28:57 +00:00
johnnyq 02e0692b85 Fix Badge colors not working correctly after custom color tag update 2023-11-19 14:56:49 -05:00
Andrew Malsbury feea83d380
Merge branch 'master' into See-All-Timers 2023-11-17 12:28:20 -06:00
Andrew Malsbury 011bacd1a2 Add ticket timer functionality and clear all 
timers button
 2023-11-17 18:27:31 +00:00
Johnny 8eccdc6b6a
Merge pull request #807 from twetech/add-asset-uri-to-ticket-information 
Add asset URI to client asset details page
 2023-11-16 13:23:51 -05:00
johnnyq 834956624b Reduced the heading font sizes on the the right side ticket details to allow more info to be displayed 2023-11-16 10:40:54 -05:00
johnnyq 32203565a7 UI update for ticket timer, removed the appended H S M to free some clutter 2023-11-16 10:27:14 -05:00
johnnyq 48b153613f Changd Passwords to Logins, made Licenese icon consistent 2023-11-16 00:20:36 -05:00
Andrew Malsbury e5752dc335 Add asset URI to client asset details page 2023-11-15 15:32:37 +00:00
Andrew Malsbury 94b4d4aeca
Merge branch 'master' into See-All-Timers 2023-11-14 20:00:13 -06:00
johnnyq 201860798a Fix Ticket Timer to allow for 00 for hour 2023-11-14 18:02:12 -05:00
johnnyq 63a4eab8bc Added Pattern Attribute to only allow correct input for the ticket timer 2023-11-14 13:20:51 -05:00
johnnyq 16aff5f634 UI Update to the ticket timer. reworked sizing to be a small input field, set the fields to text instead of numeric as the number updown element was taking up too much space 2023-11-14 13:15:49 -05:00
Andrew Malsbury 47fe6fe233 Add timers modal to see all timers 2023-11-12 23:47:44 +00:00
Andrew Malsbury adafd38684 Timer - Record time even if closed 2023-10-26 19:19:46 +00:00
o-psi 53c11edc8c Update constructs to not have parenthesis. 2023-10-20 15:25:52 -05:00
johnnyq 8c56426186 Fixed a layout issue if no previos ticket exists for a selected contact under ticket details 2023-10-12 16:09:31 -04:00
johnnyq 43dc95c55a Fix missing </div> in ticket when we tried to fix merge conflicts 2023-10-08 19:59:26 -04:00
Johnny edf6e18dc3
Merge branch 'master' into ticket-update-type-email-match 2023-10-08 19:54:14 -04:00
Marcus Hill 69eef8220d Ticket update behaviour - Default to internal update when contact email matches the agent email 2023-10-07 16:10:00 +01:00
Marcus Hill 4ac7841882 Email parsing for all domains registered under a client 
- Add support for email parsing/contact creation for all domains registered under a client in the domains module, rather than just the client main website.

- Additionally fix domain_created_at bug and move the new ticket auto-reply message to the email queue instead

Future work: Make ticket parsing work with HTML emails (HTML emails break agent notifs)
 2023-10-07 15:51:58 +01:00
johnnyq 375d5af974 Fix issue with roundToNearest15 Function would break php if the time worked was empty 2023-09-27 16:01:44 -04:00
johnnyq f658fe0c6c Fix Close Ticket not showing when accounting module is disabled plus remove some extra markup not needed in ticket.php 2023-09-27 11:50:27 -04:00
johnnyq d82e6f99ab Reworked how watchers get added and edited 2023-09-26 16:58:46 -04:00
johnnyq 51489c2420 Update and move pretty tables function to a seperate js file and also add img-fluid to <img> tags so images dont run off the page and also update ticket details page with prettyContent function 2023-09-26 14:22:58 -04:00
johnnyq 9aa62a8b36 Add Vendor, asset and watchers now work as a 1 click under ticket details 2023-09-21 20:01:07 -04:00
johnnyq b9fe774fe6 Reworked Markup code under ticket details, added frontend to change Vendor and asset 2023-09-21 18:50:34 -04:00
johnnyq 40ced0f748 Updated the UI for downloading and displaying ticket attachments under ticket replies 2023-09-18 19:14:41 -04:00
johnnyq 2e12c3e9c1 UI Fix issue with browser status covering bottom portion of the side navs 2023-09-18 17:12:06 -04:00
johnnyq a0f46cc049 If no contact selected give option to add one under ticket details 2023-09-18 16:36:35 -04:00
johnnyq d713031545 Priority and Contact are now clickable and changeable within ticket details 2023-09-18 15:07:12 -04:00
johnnyq beaa56dc36 Removed Ticket assignment through edit ticket, has to be done within the ticket itself, properly update the status to assigned and pending-assignment based off whos assigned to the ticket 2023-09-17 18:36:48 -04:00
johnnyq fed51928c7 Updated Status Badge Colors 2023-09-17 18:10:21 -04:00
johnnyq b23631226b Updated and added more descriptive Ticket Statuses 2023-09-17 18:06:07 -04:00
johnnyq f44641c5e4 Sort Client tags alphabetically when being show under client details, client listing and ticket details 2023-09-11 16:01:47 -04:00
johnnyq eb1048ea4a Added Confirmation to Ticket Details Page, Closing ticket archiveing reply deleting etc 2023-09-05 19:04:43 -04:00
johnnyq b1a9dda896 Ticket update bar Formatting Fix 2023-09-05 15:33:03 -04:00
johnnyq d978e475bb Removed Closed from the Ticket Dropdown as it was accidenally hit sometimes 2023-09-05 15:31:09 -04:00
johnnyq a5b034f877 Added Ticket Watchers card to the ticket details side bar 2023-09-05 15:25:25 -04:00
johnnyq d7ab2b2fec Fix issue with umlaught characters causing the contact name not to display properly in ticket details 2023-08-17 21:04:18 -04:00
johnnyq 2915d7a1b7 Replicated reworked tags code logic under client details and ticket details 2023-08-16 14:07:25 -04:00
johnnyq dd46c5bcab Ticket watchers can now be add and deleted 2023-08-03 18:03:39 -04:00
johnnyq 8511cdd1fe Added the Ability to Toggle the Ticket Timer Pause / Play 2023-07-31 14:30:37 -04:00
johnnyq 336805e16b Fix Ticket Timer for users that user 12 Hour AM/FM Format, converted from time field to text added icon for timer representation 2023-07-31 14:06:47 -04:00
johnnyq 2d0458a2f3 Fix some formatting and additonal white space before contact name in Ticket Details part 2 2023-06-22 11:05:24 -04:00
johnnyq 6ccbe67b59 Fix some formatting and additonal white space before contact name in Ticket Details 2023-06-22 10:57:14 -04:00
johnnyq 8085f7cd90 User client Rate for price by default for Invoice Ticket 2023-06-14 18:44:24 -04:00
johnnyq 32c9a933ea Invoice Ticket design update, Added functionality for vendor ticket number, asset, login description and contact pin codes 2023-06-14 18:39:24 -04:00
Marcus Hill 0144132649 Ticket.php: revert PR 679 
- Hide previous ticket count for now as this doesn't work as intended
 2023-05-15 21:40:59 +01:00
Marcus Hill 1057481039 Ticket.php 
- Change wording of ticket 'Respond' button to 'Add note' if reply is internal
- Fix TinyMCE not loading under certain circumstances
- Correct varname 'prefix' to 'ticket_prefix' in reply alert message
 2023-05-14 20:16:04 +01:00
Marcus Hill 40a8c6d723 Tidy 2023-05-14 19:48:29 +01:00
AFTECH.RO 4183583ef5
Update ticket.php 
changed the sql for previous ticket to prevent XSS attacks.
 2023-05-13 23:30:33 +01:00
AFTECH.RO ffe4061429
Update ticket.php 
Hide Previous ticket if none exists
 2023-05-13 09:42:48 +01:00
AFTECH.RO 052d418bad
Update ticket.php 
Re-make of Related tickets (total open and closed) and contact card, showing previous ticket and status of it. Also, made the contact mobile and contact phone clickable (tel:$contact_phone)
 2023-05-13 02:30:34 +01:00
johnnyq 37fb696e63 Replace the remaining php files with nullable_htmlentites() 2023-05-11 18:27:48 -04:00
johnnyq 043a9cfa0a Fixed Ticket Reply currently an issue where required fields using TinyMCE wont POST looking into it 2023-05-08 22:15:23 -04:00
johnnyq 01a37cb1e1 Replace Summernote WYSIWYG with TinyMCE 2023-05-08 18:44:00 -04:00
johnnyq 018f52eb67 Revert for now added HTML Purify to client tickets as well 2023-05-08 14:38:42 -04:00
johnnyq eb9a8000b1 Fix Rendering issues with tickets editing because ticket client_tickets and ticket all share the same edit modal which already uses htmlentites to prevent xss but so it doesnt conflict with htmlpurify in ticket details we decided to split the vars to ticket_details and ticket_details_edit which is unfilter initially but gets filtered in the modals 2023-05-08 13:52:43 -04:00
Marcus Hill 3a83a701b5 Ticket autoclose: Clarify auto-close help wording; only show as ticket status option if enabled 2023-05-08 09:43:46 +01:00
Marcus Hill dc2293c8dd Add auto close ticket feature 2023-05-01 02:02:45 +01:00
Marcus Hill a3d8f5ab48 Ticket attachments (email) 
Email to ticket parser: Add support for email attachments
 2023-04-30 10:52:15 +01:00
johnnyq b784c48120 Opps Fix 2023-04-12 16:48:35 -04:00
johnnyq d27c83ab66 Fix Mail Parser, inserting \r \n 2023-04-11 11:23:19 -04:00
Marcus Hill a26f3087fc Change client - fix code smell 2023-04-10 19:13:31 +01:00
Marcus Hill 2f19967a0d Comment ticket_created_by 2023-04-10 18:55:42 +01:00
Marcus Hill 1aa33585a0 Ticketing - add ability to change client 2023-04-10 18:52:23 +01:00
johnnyq 20dbe285e8 Remove HTML Entity Decode from the HTML Purifier as this is not needed now 2nd attempt in ticket replies 2023-03-11 21:48:30 -05:00
johnnyq 16b20c0bfa Remove HTML Entity Decode from the HTML Purifier as this is not needed now 2023-03-11 21:47:11 -05:00
johnnyq b5ae7b3d86 Used HTMLPUrify to Purify the output of Tickets, Documents, Document Templates. Removed Redundant htmlentities in edit document edit ticket etc, Removed Company ID from Document Template Details 2023-03-11 21:24:35 -05:00
johnnyq 48fe49cf77 BREAKING CHANGES - MAKE FULL BACKUP BEFORE PROCEEDING - Requires Manual Intervention on files see Forum Post Make sure you run the Database update directly after update. This Removes Multi-Company Functionality. Fixes issues with Reponsive tables and bunch of other UI and small Fixes 2023-03-11 16:16:46 -05:00
johnnyq 75b14b4f6f Update to change the client tag to singular as it references one record the table name should remain plural 2023-02-25 15:27:23 -05:00
Marcus Hill 67ea16e4fc Allow searching the main clients list by client tags. 
- DB Change: Prefixed columns in client_tags table with client_tags_
- Updated existing SQL references to client_tags.client_id and client_tags.tag_id to new names
- clients.php: Added SQL joins/where/groupby logic to allow searching via tags
 2023-02-25 19:00:31 +00:00
johnnyq f7552cd25a Finished up santizeInput Conv and UI updates 2023-02-23 16:09:37 -05:00
johnnyq 2b50302cf9 Fixed Ticket Regression which broke ticket asset, vendor and contact display 2023-02-21 11:42:24 -05:00
johnnyq 95f190c89d More UI work and santitizeInput migrations 2023-02-20 22:02:39 -05:00
johnnyq 32743e629d Fix issue when updating contact notes via contact details it overwrite every contacts notes more logging and alerting 2023-02-14 14:36:56 -05:00
Marcus Hill 5bb4296f14 Adjust core files to 4 spaces 2023-02-12 14:40:10 +00:00
Marcus Hill 615f317d2b General cleanup/formatting 2023-02-09 12:29:12 +00:00
Marcus Hill b36719eb99 General cleanup/tidying 2023-02-09 11:32:40 +00:00