5094453550
Define processed and unprocessed email count for logging
2024-10-26 13:48:54 -04:00
41f2177788
Ticket Email Parser Add Debugging after each run to calculate emails processed and unprocessed including the execution time of the script
2024-10-26 13:42:48 -04:00
d3cca2e633
Fix Invalid var
2024-10-26 13:21:13 -04:00
07d89ad09d
Re-add Functions after test
2024-10-26 13:14:56 -04:00
01db0ddc3c
Do not use the autoloader to load php mime mail parser
2024-10-26 13:09:21 -04:00
46572afc77
Mail Parser: Use UIDs instead of Message Sequence Numbers, this could potentially fix the issue of repeating tickets
2024-10-26 13:06:53 -04:00
6c402942e4
Mail Parser: Better way to set important flag then remove seen flag
2024-10-26 12:48:41 -04:00
72eaf3d269
Email Ticket Parser: Fix Flagged Email from getting marked as read, use imap_store function to flag emails not processed as this function keeps the email as unread
2024-10-26 12:26:03 -04:00
061e912123
Tidy
2024-10-20 12:48:14 -04:00
ab9ae71ac7
Do not resanitize subject after passed to the create/update ticket function as its sanitized before passing to the functon, this caused unessesary slashes in the subject line if sql escape chars were used
2024-10-19 15:56:26 -04:00
6cd5290f4c
Migrate cron_ticket_email_parser.php back to using php-mime-mail-parser libraries and php extensions php imap and php Mailparse while still keeping the new functionality from the webklex php-imap version of this script. There were wayyy to many dependcies with WebKlex and ran into way too many problems. This delays OAAUTH2 until we can find a better solution
2024-10-18 17:29:45 -04:00
1c404b9cf1
Add custom event handler to be triggered by some actions affecting tickets/quotes/invoices/contacts
2024-10-02 11:26:13 +01:00
da3a6d636e
Changed regex to only exclude from postmaster or daemon.
2024-09-30 19:07:01 -05:00
bd5621ce1e
Sends new ticket notifications to unknown (client id = 0) including logic to not process e-mail bounce messages. Fixed ticket description missing from new ticket notifications to others ().Added e-mail From: display name () to beginning of ticket description.
2024-09-29 23:46:45 -05:00
eb831b5ca1
Email parser - bugfix saving the original message
2024-09-21 16:59:38 +01:00
c65db3431d
Tidying
2024-09-14 23:43:54 +01:00
d803895f08
Remove the HTML line breaks in error output as the console is text only
2024-08-19 16:33:19 -04:00
85f2e8c244
Fix Cron Mail Ticket Parser script: It will now check if the ITFlow folder is created and subscribed before moving the mail
2024-08-19 16:24:45 -04:00
d80334a7cf
Ticketing updates - guest view & resolved vs closed
...
- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
2024-08-17 23:24:15 +01:00
90e95a76b7
Add anonymous email parsing
...
Add option to allow unknown/anonymous email parsing for unknown contacts/domains.
This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
2024-08-10 22:39:47 +01:00
d6f30b83f8
Add anonymous email parsing
...
Add option to allow unknown/anonymous email parsing for unknown contacts/domains.
This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
2024-08-10 22:35:52 +01:00
f133981b52
Remove the UTF7 to 8 Encoding as it broke Thunderbird email parsing, somehow Roundcube webmail was fine
2024-06-28 17:21:43 -04:00
6bdfe1b713
Add Function to convert message text from UTF7 to UTF8 possibly fix the Google Issue not sure, we need further testing
2024-06-28 13:52:50 -04:00
c27f9fd6a9
Set Charset to UTF-8 to avoid encoding issues on some mail servers
2024-06-28 11:39:34 -04:00
97c2928830
Remove Duplicate Line of Code to connect to IMAP Server and find inbox
2024-06-28 11:25:58 -04:00
f57cf5cb91
Fix Plain Text Emails not showing in ticket replies by converting plain text emails to HTML for displaying
2024-06-27 18:50:37 -04:00
95fd0344c0
Fixed ticket Email processing showing array()
2024-06-27 17:23:45 -04:00
1c618892cc
Removed WebKlex PHP-IMAP Dependency in post as it was spewing errors for people running older version of php below 8.2 - note this is still required for Mail Parser to work
2024-06-27 01:10:00 -04:00
5b3c6f4272
Better Handling of HTML Reply ticket emails, reduce the spacing trim out extra spaces reduce the line height etc
2024-06-26 13:14:16 -04:00
b0c5d43867
Remove the reliance on php-imap extension to test imap connection in setting. Also removed the check for php-imap in the mai, parser as we use fully rely on webklex
2024-06-25 15:48:56 -04:00
40866e34e2
Remove the function to check if php-mailparse is installed. Its not needed and was causing breaing issues and is an unessesary check
2024-06-25 15:28:01 -04:00
ee5e6d157d
Update Cron Ticket Email Parser script to take in account of multiple variations of the word inbox
2024-06-22 13:45:39 -04:00
779527cf6a
Migrated away from PHP Mail Parser to the new WebKlex PHP IMAP Mail Parser this will open the way to support OAUTH2 for Mail servers such as Microsoft 365 and Google Workspaces
2024-06-12 15:39:52 -04:00
041cbe15fa
Email to ticket parsing - Save the original email
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When creating a new ticket, save the original email in a .eml format and attach it to the ticket.
This will be useful for situations when you want to reply to the original thread but don't have access to the inbox. We could add this to all received emails if there is interest?
2024-06-09 21:34:54 +01:00
888552724a
Set Timezone in all places and it needs to be set in and sperated it into a seperate include
2024-04-17 12:53:11 -04:00
7df1d419fa
Ticket Statuses from DB / use left join instead of a function, hard-code system statuses
2024-03-29 23:20:52 +00:00
667a93210c
Ticket Statuses from DB
2024-03-29 11:22:32 +00:00
1f1197be50
Missing var
2024-03-21 16:16:32 -04:00
5266f126cb
Set Timezone in the CRON files as well as the command line PHP doesn't always respect the system timezone
2024-03-21 14:55:54 -04:00
b9431645d3
Ticket Statuses
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Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)
Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
2024-03-03 00:13:29 +00:00
91eff8f9b6
no need to SQL escape , in the emails, so removed the \, escaping in post invoice, ticket and ticket_email_parser
2024-01-20 18:13:47 -05:00
d3aa2e7239
Only allow A-Za-z- for Ticket Prefix
2024-01-20 16:45:39 -05:00
31d6605647
Updated Closed Ticket Email as well
2024-01-20 15:15:49 -05:00
0a32415b38
Updated ticket mail parser to not escape the entire subject and body of sending emails as this is all done by vars instead
2024-01-20 15:11:07 -05:00
a656340c8b
Fix mis-spelling sanitize not santize
2024-01-19 19:37:34 -05:00
79175b9e70
Sanitize Ticket Prefix and From Name in Cron Ticket Email Parser
2024-01-19 19:18:26 -05:00
d33d11acd2
Set lock file cront ticket email parser once again from 300 sec aka 5 mins to 180 secs aka 3 mins
2024-01-11 00:34:36 -05:00
a38e62c412
Set lock file cront ticket email parser from 600 sec aka 10 mins to 300 secs aa 5 mins, update telemetry to include website
2024-01-11 00:32:31 -05:00
c9e92cb3bb
Cleaned up cron ticket parser to work better with the new mail queuer
2023-12-27 20:35:23 -05:00
e8a53cbd6a
Update new mail queue function to use the proper mail from name and mail from email
2023-12-21 01:37:21 -05:00
johnnyq
wrongecho
Craig Hodges
Marcus Hill