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itflow
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320 Commits

Author SHA1 Message Date
wrongecho 573e2340df Fix a bug that allows technicians to view tickets they shouldn't have access to 2024-08-25 15:32:40 +01:00
johnnyq 2202f31a61 fix 2024-08-24 20:08:14 -04:00
johnnyq 26e12e1edb More UI/UX updates to the ticket reply bar 2024-08-24 20:07:06 -04:00
johnnyq 1bf80d3b15 Use TimeAgo for Ticket Created At column, use tooltip to show real date and time 2024-08-24 19:28:07 -04:00
johnnyq f0086c8844 More Ticket Details UI/UX use btn-toolbar class instead of btn-group for the header action button this allows padding and rounding of both edges of the button, decreased the bottom padding of the ticket reply card, updated the billable status 2024-08-24 18:55:54 -04:00
johnnyq 9a3b42c623 More UI/UX Reduced the Padding in the Ticket Details Header to make more room, Use TimeAgo and tooltips for the exact times, updated the Ticket Subject display, made the Submit button green instead of primary to offset all the primary buttons, also updated other button to reduce the distraction of orimary and secondary buttons 2024-08-24 18:34:05 -04:00
johnnyq 0ea2e78c78 More UI/UX Work to ticket details 2024-08-24 18:11:57 -04:00
johnnyq 9afab6e5e5 Removed the Dark Outline border on the side cards in ticket details 2024-08-24 17:59:41 -04:00
johnnyq ed315c3979 UI/UX Updates to the Ticket Details Header 2024-08-24 17:57:05 -04:00
johnnyq 7168cffba7 Ticket Details UI/UX Removed Prepend icon to tasks and removed the fa-fw for the checkmark next to add task 2024-08-24 16:40:01 -04:00
johnnyq 918c202e83 Remove Dup AI Reword Button 2024-08-24 16:29:01 -04:00
johnnyq d9299e8e28 Fix AI Reword Button, removed Status Icon 2024-08-24 16:24:14 -04:00
johnnyq bdd7c7e993 UI/UX Updates to Ticket Details, Reduce the start, pause timer and reset button and use pause and play icons instead, use block buttons for Type of Response 2024-08-24 16:14:40 -04:00
johnnyq a152a4a1a0 Update Ticket Details Page, remove the non working selectable comment type ad wrapped the Ticket Reply in a card body 2024-08-24 15:58:45 -04:00
wrongecho ad9b69ae10 Remove extra php closing tag 2024-08-17 23:34:23 +01:00
wrongecho d80334a7cf Ticketing updates - guest view & resolved vs closed 
- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
 2024-08-17 23:24:15 +01:00
wrongecho ccdfd96f56 Tickets & Tasks 
- Add ability to un-complete/undo a completed task
- Require CSRF verification when deleting tickets and tasks
 2024-08-15 23:52:25 +01:00
johnnyq ea77c7567d Updated UI badge element to use yes and no for billable tickets 2024-06-17 17:38:05 -04:00
johnnyq 41ac390173 MAJOR Feature Update - Backup before updating Migrated Asset Network info to a seperate table to allow for multiple interfaces per asset 2024-06-11 21:36:03 -04:00
johnnyq 8bc7c849ef Feature: Added the ability to edit the order of the tasks this is not the best solution but works we recommend setting them in orders of 5 or 10 so there is wiggle room to add tasks in between 2024-06-03 19:36:16 -04:00
johnnyq b47f543534 Ticket Events now shows everything logged in the ticket by auditing logs 2024-06-01 20:04:37 -04:00
johnnyq ecbeb12990 Fix broken page over the shortened tag query in client details and ticket details.php 2024-05-31 16:51:52 -04:00
johnnyq 63f740e22f Move total time worked to 3rd column in ticket details 2024-05-30 19:42:08 -04:00
johnnyq 7db9a7de73 Fix Telemetry check 2024-05-30 18:57:33 -04:00
johnnyq 14c814c5b8 Made Public Comment and Email Default Selected option 2024-05-30 16:45:20 -04:00
johnnyq 2149a33bd5 Added Email Client to ticket details, Public Comment does not email the client or watchers anything, but can view it in the ticker portal 2024-05-30 16:36:38 -04:00
johnnyq 237ba1dd20 Removed Custom CSS for ticket was able to make work with CSS Library bootstrap, asjusted spacing and layout of ticket response controls, 2024-05-30 15:35:02 -04:00
johnnyq 8c007ea7b1 Calculate more ticket response counts 2024-05-30 15:05:13 -04:00
johnnyq f091d94282 Ticket Response UI Update Public Comment and Internal Note work now, added Events and Tasks to the Responses stil WIP there 2024-05-30 14:53:49 -04:00
johnnyq db5ec8912a More UI Updates to ticket comments 2024-05-30 13:56:30 -04:00
johnnyq 7eb6c2ac7f Initial rework on UI for public comments, private notes and ticket events 2024-05-30 13:49:52 -04:00
Marcus Hill 159c1d78a0 Ticket categories 
Add basic support for categorising tickets (e.g. Software/Network)
 2024-05-26 22:49:57 +01:00
Marcus Hill 2dc8e50ef8 Ticket - Notifications 
Allow notifying contacts & watchers of a ticket when they are added/updated (#937)
 2024-04-13 15:33:46 +01:00
johnnyq 7ca4163552 Ticket Details Update Do not show Invoice Button when Invoiced, do not show billable show Invoiced and the Invoice Number, fixed some padding 2024-04-10 11:27:58 -04:00
johnnyq 199185a279 Fix Rounding Percents for tasks and tickets 2024-04-08 20:11:40 -04:00
johnnyq 0acd737135 Hide Ticket Close button until all tasks are complete 2024-04-08 16:58:43 -04:00
johnnyq f4051fe718 Updated Ticket details to include Tasks Completion Status and Collaborators 2024-04-08 15:58:59 -04:00
johnnyq ae5f81d9b5 List all the ticket Callaborators in project details currenly it just gets the users that replied to tickets 2024-04-08 15:43:04 -04:00
johnnyq 6435ffde67 Added total time worked for all tickets in project details 2024-04-08 15:19:35 -04:00
johnnyq ea85094be8 Fixed Bulk Assign Ticket, UI Update on Ticket Details, added Project details to the right pane, moved Client and ticket details along with Assign Ticket to the top Ticket Header 2024-04-08 14:44:35 -04:00
johnnyq d2e11fca61 Remove the Add Contact to a ticket as this can be done at the top 2024-04-07 16:17:27 -04:00
johnnyq e3ff8854f9 Removed Task Descriptions as the name says it all 2024-04-06 22:07:29 -04:00
johnnyq e6e6c38db2 UI: Changed Reword to AI Reword and changed color from Primary blue to Secondary Gray so it doesnt get confuged with reply in ticket details 2024-04-06 21:54:59 -04:00
johnnyq 8473ee018f Removed Add Task Modal as this can be added inside the ticket 2024-04-06 21:44:42 -04:00
johnnyq f1833e1083 Updated ticket status color capabilities to use multiple color instead of a select few, added activate disable ticket statuses, fixed ticket status Left joins in a few more areas 2024-04-01 16:27:05 -04:00
Marcus Hill 7df1d419fa Ticket Statuses from DB / use left join instead of a function, hard-code system statuses 2024-03-29 23:20:52 +00:00
wrongecho 2e95b7cb6e
Merge branch 'master' into ticket-statuses 2024-03-29 11:58:53 +00:00
Marcus Hill 667a93210c Ticket Statuses from DB 2024-03-29 11:22:32 +00:00
johnnyq 89a1c5d2d8 Added Ticket Templates and the ability to add Tasks to the template, reworked the ticket details tasks and adding tasks 2024-03-28 21:09:32 -04:00
johnnyq e42c5bc2f5 Major UI Updates to projects, created project details which display project stats tickets and tasks, tickets can be linked to a project, soon will add all users who contributed to a project and some more stats along with a nice timeline from created to deadline 2024-03-27 22:27:56 -04:00
johnnyq 720a4af44e Fixed Missing Invoice Button when ticket is closed 2024-03-27 11:02:45 -04:00
johnnyq 0931f60764 Ticket Details Tidy Buttons and Ticket Details 2024-03-26 16:08:32 -04:00
johnnyq c052850465 Automatic submit when Assign Tech is selected 2024-03-26 15:41:16 -04:00
johnnyq cdc87562c9 Ticket Details UI Enhancements, Dont display entity cards if no data, Moved Add Entities to the Top Bar along with Invoice and Close Ticket. Combine the Client Details and Assign Card into one card, and Tidy Work 2024-03-26 15:11:57 -04:00
johnnyq 038e7e4a52 Add Task Completion Date and Time Stamp 2024-03-26 14:10:14 -04:00
johnnyq 31184dab62 Moved Tasks Card under Details, Added tje ability to Edit and mark a task complete 2024-03-26 14:06:32 -04:00
johnnyq e2733fecb7 Some initial beginnings of task management in tickets, currently you can create and delete them more to come 2024-03-25 16:43:56 -04:00
Marcus Hill 796ba6633e Ticket status colours 
Standardize ticket statuses via function
 2024-03-24 10:12:02 +00:00
johnnyq 5ebc6ffde8 Feature Added ability to select a ticket location for location based, still need to add more to this functionality 2024-03-23 16:24:40 -04:00
johnnyq 79ea97410e Feature Show who last replied in ticket listings 2024-03-23 15:59:02 -04:00
johnnyq eda78f0927 Moved Ticket Viewing to the top if someone is viwing the ticket the same time you are 2024-03-22 15:44:24 -04:00
johnnyq 3974055bff Missing Div 2024-03-22 15:33:52 -04:00
johnnyq 900df014b7 Do not show Responses if the count is 0 2024-03-22 13:35:48 -04:00
johnnyq 4cfbfb1a73 Improved spae utiliztion in ticket details by Removing the Extra Card on the left and right panes 2024-03-22 13:25:13 -04:00
Marcus Hill f9a5ca1ef8 Ticketing updates 
- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901)
- Rework layout of recurring/scheduled ticket modal
 2024-03-17 11:09:53 +00:00
Johnny cb57a1e86b
Merge branch 'master' into ticketing-hide-functions-closed 2024-03-02 19:48:44 -05:00
Marcus Hill b9431645d3 Ticket Statuses 
Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
 2024-03-03 00:13:29 +00:00
Marcus Hill 3084e9e0d3 Ticketing (and Invoicing) 
- Hide the ability to add/delete watchers when a ticket is closed
- Hide watchers card entirely when tickets are closed, if the ticket had no watchers
- Hide the ability to schedule a ticket when a ticket is closed
- Don't include tickets in an auto-close state in the sidebar ticket counts
- Small edit to the ticket closure wording to account for requests and issues
- Small edits to invoice emails text
 2024-03-02 18:31:01 +00:00
o-psi b31f1b4c49 add ticket description to AI Query 2024-02-21 11:16:40 -06:00
johnnyq 2a4efe629f Move Repky buttons and Control on one row removed the Timer Icon just use boxes for time as this is assumed 2024-02-15 18:24:07 -05:00
johnnyq 16a8e3d828 UI: Wrap tickert detail UI into 3 card sections for ease of seperation 2024-02-15 18:19:18 -05:00
Marcus Hill 25d242dc86 Enhance ticket reply button 
- Better logic on when the button should default to private/public
- Fix the new plane icon not showing when the button was checked/unchecked
 2024-02-12 18:10:37 +00:00
johnnyq ddb8061404 [FEATURE] Added AI Rewording Functionality to Create Ticket, Ticket Reply, Create Document and Edit Document, more to come 2024-02-11 00:13:10 -05:00
o-psi 2bf0a2aef8 cleanups 2024-02-09 22:49:12 +00:00
o-psi 6e14406364 Update Calendar to show past scheduled tickets as different colors based on status. 2024-02-09 22:06:34 +00:00
Andrew Malsbury 6c247e0f58
Merge branch '0.1.7' into scheduled-tickets 2024-02-01 21:42:24 -06:00
johnnyq 3b71e6132e Change Respond icon from check mark to a paper plane in ticket view 2024-01-20 22:08:41 -05:00
o-psi 13cf4df473 Scheduled Tickets 2024-01-18 19:50:01 +00:00
johnnyq 6c9fa7a607 Fix the ticket reponse count to not count archived replies 2024-01-03 18:29:32 -05:00
johnnyq d8edf339c4 Clean up Ticket Printing: When printing a ticket do not show interactive elements 2024-01-03 18:23:39 -05:00
johnnyq a9dfc0d5fe Add the ability to delete a ticket watcher 2023-12-27 17:21:17 -05:00
johnnyq a9d49c9785 Spurced up ticket Attachments view in ticket details 2023-12-27 17:02:04 -05:00
Marcus Hill e04c681ca5 Time tracking input field spacing 
Reduce size of hrs, min, sec input fields
 2023-12-23 23:15:20 +00:00
o-psi eb29f74fab fix error messages in log 2023-12-22 16:25:36 +00:00
o-psi 7709627e5b Accounting module disable ticket billable options 2023-12-22 16:19:51 +00:00
o-psi 3eaaf73744 Add more billable status functionality 2023-12-21 17:10:15 +00:00
o-psi 25fba91642 Put show modals javascript above pretty content. 2023-12-18 15:27:45 +00:00
o-psi 78260a2b4e Updates to mark tickets billable, and keep track of which have been billed. 2023-12-17 20:28:57 +00:00
johnnyq 02e0692b85 Fix Badge colors not working correctly after custom color tag update 2023-11-19 14:56:49 -05:00
Andrew Malsbury feea83d380
Merge branch 'master' into See-All-Timers 2023-11-17 12:28:20 -06:00
Andrew Malsbury 011bacd1a2 Add ticket timer functionality and clear all 
timers button
 2023-11-17 18:27:31 +00:00
Johnny 8eccdc6b6a
Merge pull request #807 from twetech/add-asset-uri-to-ticket-information 
Add asset URI to client asset details page
 2023-11-16 13:23:51 -05:00
johnnyq 834956624b Reduced the heading font sizes on the the right side ticket details to allow more info to be displayed 2023-11-16 10:40:54 -05:00
johnnyq 32203565a7 UI update for ticket timer, removed the appended H S M to free some clutter 2023-11-16 10:27:14 -05:00
johnnyq 48b153613f Changd Passwords to Logins, made Licenese icon consistent 2023-11-16 00:20:36 -05:00
Andrew Malsbury e5752dc335 Add asset URI to client asset details page 2023-11-15 15:32:37 +00:00
Andrew Malsbury 94b4d4aeca
Merge branch 'master' into See-All-Timers 2023-11-14 20:00:13 -06:00
johnnyq 201860798a Fix Ticket Timer to allow for 00 for hour 2023-11-14 18:02:12 -05:00
johnnyq 63a4eab8bc Added Pattern Attribute to only allow correct input for the ticket timer 2023-11-14 13:20:51 -05:00
johnnyq 16aff5f634 UI Update to the ticket timer. reworked sizing to be a small input field, set the fields to text instead of numeric as the number updown element was taking up too much space 2023-11-14 13:15:49 -05:00