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itflow
mirror of https://github.com/itflow-org/itflow
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218 Commits

Author SHA1 Message Date
johnnyq c052850465 Automatic submit when Assign Tech is selected 2024-03-26 15:41:16 -04:00
johnnyq cdc87562c9 Ticket Details UI Enhancements, Dont display entity cards if no data, Moved Add Entities to the Top Bar along with Invoice and Close Ticket. Combine the Client Details and Assign Card into one card, and Tidy Work 2024-03-26 15:11:57 -04:00
johnnyq 038e7e4a52 Add Task Completion Date and Time Stamp 2024-03-26 14:10:14 -04:00
johnnyq 31184dab62 Moved Tasks Card under Details, Added tje ability to Edit and mark a task complete 2024-03-26 14:06:32 -04:00
johnnyq e2733fecb7 Some initial beginnings of task management in tickets, currently you can create and delete them more to come 2024-03-25 16:43:56 -04:00
Marcus Hill 796ba6633e Ticket status colours 
Standardize ticket statuses via function
 2024-03-24 10:12:02 +00:00
johnnyq 5ebc6ffde8 Feature Added ability to select a ticket location for location based, still need to add more to this functionality 2024-03-23 16:24:40 -04:00
johnnyq 79ea97410e Feature Show who last replied in ticket listings 2024-03-23 15:59:02 -04:00
johnnyq eda78f0927 Moved Ticket Viewing to the top if someone is viwing the ticket the same time you are 2024-03-22 15:44:24 -04:00
johnnyq 3974055bff Missing Div 2024-03-22 15:33:52 -04:00
johnnyq 900df014b7 Do not show Responses if the count is 0 2024-03-22 13:35:48 -04:00
johnnyq 4cfbfb1a73 Improved spae utiliztion in ticket details by Removing the Extra Card on the left and right panes 2024-03-22 13:25:13 -04:00
Marcus Hill f9a5ca1ef8 Ticketing updates 
- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901)
- Rework layout of recurring/scheduled ticket modal
 2024-03-17 11:09:53 +00:00
Johnny cb57a1e86b
Merge branch 'master' into ticketing-hide-functions-closed 2024-03-02 19:48:44 -05:00
Marcus Hill b9431645d3 Ticket Statuses 
Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
 2024-03-03 00:13:29 +00:00
Marcus Hill 3084e9e0d3 Ticketing (and Invoicing) 
- Hide the ability to add/delete watchers when a ticket is closed
- Hide watchers card entirely when tickets are closed, if the ticket had no watchers
- Hide the ability to schedule a ticket when a ticket is closed
- Don't include tickets in an auto-close state in the sidebar ticket counts
- Small edit to the ticket closure wording to account for requests and issues
- Small edits to invoice emails text
 2024-03-02 18:31:01 +00:00
o-psi b31f1b4c49 add ticket description to AI Query 2024-02-21 11:16:40 -06:00
johnnyq 2a4efe629f Move Repky buttons and Control on one row removed the Timer Icon just use boxes for time as this is assumed 2024-02-15 18:24:07 -05:00
johnnyq 16a8e3d828 UI: Wrap tickert detail UI into 3 card sections for ease of seperation 2024-02-15 18:19:18 -05:00
Marcus Hill 25d242dc86 Enhance ticket reply button 
- Better logic on when the button should default to private/public
- Fix the new plane icon not showing when the button was checked/unchecked
 2024-02-12 18:10:37 +00:00
johnnyq ddb8061404 [FEATURE] Added AI Rewording Functionality to Create Ticket, Ticket Reply, Create Document and Edit Document, more to come 2024-02-11 00:13:10 -05:00
o-psi 2bf0a2aef8 cleanups 2024-02-09 22:49:12 +00:00
o-psi 6e14406364 Update Calendar to show past scheduled tickets as different colors based on status. 2024-02-09 22:06:34 +00:00
Andrew Malsbury 6c247e0f58
Merge branch '0.1.7' into scheduled-tickets 2024-02-01 21:42:24 -06:00
johnnyq 3b71e6132e Change Respond icon from check mark to a paper plane in ticket view 2024-01-20 22:08:41 -05:00
o-psi 13cf4df473 Scheduled Tickets 2024-01-18 19:50:01 +00:00
johnnyq 6c9fa7a607 Fix the ticket reponse count to not count archived replies 2024-01-03 18:29:32 -05:00
johnnyq d8edf339c4 Clean up Ticket Printing: When printing a ticket do not show interactive elements 2024-01-03 18:23:39 -05:00
johnnyq a9dfc0d5fe Add the ability to delete a ticket watcher 2023-12-27 17:21:17 -05:00
johnnyq a9d49c9785 Spurced up ticket Attachments view in ticket details 2023-12-27 17:02:04 -05:00
Marcus Hill e04c681ca5 Time tracking input field spacing 
Reduce size of hrs, min, sec input fields
 2023-12-23 23:15:20 +00:00
o-psi eb29f74fab fix error messages in log 2023-12-22 16:25:36 +00:00
o-psi 7709627e5b Accounting module disable ticket billable options 2023-12-22 16:19:51 +00:00
o-psi 3eaaf73744 Add more billable status functionality 2023-12-21 17:10:15 +00:00
o-psi 25fba91642 Put show modals javascript above pretty content. 2023-12-18 15:27:45 +00:00
o-psi 78260a2b4e Updates to mark tickets billable, and keep track of which have been billed. 2023-12-17 20:28:57 +00:00
johnnyq 02e0692b85 Fix Badge colors not working correctly after custom color tag update 2023-11-19 14:56:49 -05:00
Andrew Malsbury feea83d380
Merge branch 'master' into See-All-Timers 2023-11-17 12:28:20 -06:00
Andrew Malsbury 011bacd1a2 Add ticket timer functionality and clear all 
timers button
 2023-11-17 18:27:31 +00:00
Johnny 8eccdc6b6a
Merge pull request #807 from twetech/add-asset-uri-to-ticket-information 
Add asset URI to client asset details page
 2023-11-16 13:23:51 -05:00
johnnyq 834956624b Reduced the heading font sizes on the the right side ticket details to allow more info to be displayed 2023-11-16 10:40:54 -05:00
johnnyq 32203565a7 UI update for ticket timer, removed the appended H S M to free some clutter 2023-11-16 10:27:14 -05:00
johnnyq 48b153613f Changd Passwords to Logins, made Licenese icon consistent 2023-11-16 00:20:36 -05:00
Andrew Malsbury e5752dc335 Add asset URI to client asset details page 2023-11-15 15:32:37 +00:00
Andrew Malsbury 94b4d4aeca
Merge branch 'master' into See-All-Timers 2023-11-14 20:00:13 -06:00
johnnyq 201860798a Fix Ticket Timer to allow for 00 for hour 2023-11-14 18:02:12 -05:00
johnnyq 63a4eab8bc Added Pattern Attribute to only allow correct input for the ticket timer 2023-11-14 13:20:51 -05:00
johnnyq 16aff5f634 UI Update to the ticket timer. reworked sizing to be a small input field, set the fields to text instead of numeric as the number updown element was taking up too much space 2023-11-14 13:15:49 -05:00
Andrew Malsbury 47fe6fe233 Add timers modal to see all timers 2023-11-12 23:47:44 +00:00
Andrew Malsbury adafd38684 Timer - Record time even if closed 2023-10-26 19:19:46 +00:00