90e95a76b7
Add anonymous email parsing
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Add option to allow unknown/anonymous email parsing for unknown contacts/domains.
This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
2024-08-10 22:39:47 +01:00
d6f30b83f8
Add anonymous email parsing
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Add option to allow unknown/anonymous email parsing for unknown contacts/domains.
This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
2024-08-10 22:35:52 +01:00
f133981b52
Remove the UTF7 to 8 Encoding as it broke Thunderbird email parsing, somehow Roundcube webmail was fine
2024-06-28 17:21:43 -04:00
6bdfe1b713
Add Function to convert message text from UTF7 to UTF8 possibly fix the Google Issue not sure, we need further testing
2024-06-28 13:52:50 -04:00
c27f9fd6a9
Set Charset to UTF-8 to avoid encoding issues on some mail servers
2024-06-28 11:39:34 -04:00
97c2928830
Remove Duplicate Line of Code to connect to IMAP Server and find inbox
2024-06-28 11:25:58 -04:00
f57cf5cb91
Fix Plain Text Emails not showing in ticket replies by converting plain text emails to HTML for displaying
2024-06-27 18:50:37 -04:00
95fd0344c0
Fixed ticket Email processing showing array()
2024-06-27 17:23:45 -04:00
1c618892cc
Removed WebKlex PHP-IMAP Dependency in post as it was spewing errors for people running older version of php below 8.2 - note this is still required for Mail Parser to work
2024-06-27 01:10:00 -04:00
5b3c6f4272
Better Handling of HTML Reply ticket emails, reduce the spacing trim out extra spaces reduce the line height etc
2024-06-26 13:14:16 -04:00
b0c5d43867
Remove the reliance on php-imap extension to test imap connection in setting. Also removed the check for php-imap in the mai, parser as we use fully rely on webklex
2024-06-25 15:48:56 -04:00
40866e34e2
Remove the function to check if php-mailparse is installed. Its not needed and was causing breaing issues and is an unessesary check
2024-06-25 15:28:01 -04:00
ee5e6d157d
Update Cron Ticket Email Parser script to take in account of multiple variations of the word inbox
2024-06-22 13:45:39 -04:00
779527cf6a
Migrated away from PHP Mail Parser to the new WebKlex PHP IMAP Mail Parser this will open the way to support OAUTH2 for Mail servers such as Microsoft 365 and Google Workspaces
2024-06-12 15:39:52 -04:00
041cbe15fa
Email to ticket parsing - Save the original email
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When creating a new ticket, save the original email in a .eml format and attach it to the ticket.
This will be useful for situations when you want to reply to the original thread but don't have access to the inbox. We could add this to all received emails if there is interest?
2024-06-09 21:34:54 +01:00
888552724a
Set Timezone in all places and it needs to be set in and sperated it into a seperate include
2024-04-17 12:53:11 -04:00
7df1d419fa
Ticket Statuses from DB / use left join instead of a function, hard-code system statuses
2024-03-29 23:20:52 +00:00
667a93210c
Ticket Statuses from DB
2024-03-29 11:22:32 +00:00
1f1197be50
Missing var
2024-03-21 16:16:32 -04:00
5266f126cb
Set Timezone in the CRON files as well as the command line PHP doesn't always respect the system timezone
2024-03-21 14:55:54 -04:00
b9431645d3
Ticket Statuses
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Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)
Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
2024-03-03 00:13:29 +00:00
91eff8f9b6
no need to SQL escape , in the emails, so removed the \, escaping in post invoice, ticket and ticket_email_parser
2024-01-20 18:13:47 -05:00
d3aa2e7239
Only allow A-Za-z- for Ticket Prefix
2024-01-20 16:45:39 -05:00
31d6605647
Updated Closed Ticket Email as well
2024-01-20 15:15:49 -05:00
0a32415b38
Updated ticket mail parser to not escape the entire subject and body of sending emails as this is all done by vars instead
2024-01-20 15:11:07 -05:00
a656340c8b
Fix mis-spelling sanitize not santize
2024-01-19 19:37:34 -05:00
79175b9e70
Sanitize Ticket Prefix and From Name in Cron Ticket Email Parser
2024-01-19 19:18:26 -05:00
d33d11acd2
Set lock file cront ticket email parser once again from 300 sec aka 5 mins to 180 secs aka 3 mins
2024-01-11 00:34:36 -05:00
a38e62c412
Set lock file cront ticket email parser from 600 sec aka 10 mins to 300 secs aa 5 mins, update telemetry to include website
2024-01-11 00:32:31 -05:00
c9e92cb3bb
Cleaned up cron ticket parser to work better with the new mail queuer
2023-12-27 20:35:23 -05:00
e8a53cbd6a
Update new mail queue function to use the proper mail from name and mail from email
2023-12-21 01:37:21 -05:00
98f731b4d4
Remove any "Send Single Email" declarations except in mail queue.
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All emails go through the mail queue, using the addToMailQueue() function.
2023-12-19 23:02:05 +00:00
70a9120147
Add notification for ticket replies
2023-12-19 22:39:25 +00:00
8b4beacf0e
Update MailQueue to use function
2023-12-19 22:36:51 +00:00
41cfd8d27b
Scheduled tickets
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- Notify agent DL when scheduled tickets are raised (if configured)
- Bugfix: Ticket numbering if two or more scheduled tickets are raised in the same script execution
- Bugfix: Email processing if a contact replied to a scheduled ticket email (still showing original #--itflow# line rather than ##- Please type your reply above this line -##)
2023-11-18 11:53:24 +00:00
0de99fda61
Mail parse - Handle blank/unexpected emails better
2023-11-09 22:18:57 +00:00
5c0ab72d69
Moved creating lock file after all other checks have passed to prevent locking if a certian check has not passed, turned off imap extend log as it could cause mysql errors also remove lock before exiting if cannnot connect to imap
2023-11-01 13:59:35 -04:00
3c8a026b7c
Fixed Cron mail queue and email parser missing '
2023-10-27 13:05:29 -04:00
f9d3d3b2f9
Also Added logging to cron mail queue and mail parser when attempting to execute when its already executing by checking to see if the lock file is present
2023-10-25 18:05:19 -04:00
c30e0f7768
Remove Lock files older than 10 Mins aka 600 Secs and log it for Cron Email Parser and Cron Mail Queue
2023-10-25 17:57:35 -04:00
31be8034e7
Revert different change covered in separate PR
2023-10-21 15:27:21 +01:00
7aadad3597
Expand range of allowed file extensions for email to ticket attachments
2023-10-21 14:40:14 +01:00
53c11edc8c
Update constructs to not have parenthesis.
2023-10-20 15:25:52 -05:00
4ac7841882
Email parsing for all domains registered under a client
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- Add support for email parsing/contact creation for all domains registered under a client in the domains module, rather than just the client main website.
- Additionally fix domain_created_at bug and move the new ticket auto-reply message to the email queue instead
Future work: Make ticket parsing work with HTML emails (HTML emails break agent notifs)
2023-10-07 15:51:58 +01:00
526503d786
Agent new ticket notifs - add more spacing
2023-09-30 23:21:30 +01:00
ca82a567d7
When client replies to a ticket via email update the status to Client-Replied
2023-09-19 18:29:17 -04:00
5d74226762
Fix unlinking lock file
2023-09-19 11:40:11 -04:00
946f8d0b97
Initial start of Maintenance under settings
2023-09-19 11:39:11 -04:00
080a79c59d
Fix Replicating email opps
2023-09-19 11:10:51 -04:00
65cf8519d0
Added file locks on the mail queue and ticket parse cron jobs to prevent over runs, reverted last commit back to not marking all messages in ticket parse as read
2023-09-19 10:51:52 -04:00
wrongecho
johnnyq
Marcus Hill
o-psi