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itflow
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3,159 Commits 6 Branches 15 Tags 166 MiB
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168 Commits

Author SHA1 Message Date
o-psi 53c11edc8c Update constructs to not have parenthesis. 2023-10-20 15:25:52 -05:00
johnnyq 8c56426186 Fixed a layout issue if no previos ticket exists for a selected contact under ticket details 2023-10-12 16:09:31 -04:00
johnnyq 43dc95c55a Fix missing </div> in ticket when we tried to fix merge conflicts 2023-10-08 19:59:26 -04:00
Johnny edf6e18dc3
Merge branch 'master' into ticket-update-type-email-match 2023-10-08 19:54:14 -04:00
Marcus Hill 69eef8220d Ticket update behaviour - Default to internal update when contact email matches the agent email 2023-10-07 16:10:00 +01:00
Marcus Hill 4ac7841882 Email parsing for all domains registered under a client 
- Add support for email parsing/contact creation for all domains registered under a client in the domains module, rather than just the client main website.

- Additionally fix domain_created_at bug and move the new ticket auto-reply message to the email queue instead

Future work: Make ticket parsing work with HTML emails (HTML emails break agent notifs)
 2023-10-07 15:51:58 +01:00
johnnyq 375d5af974 Fix issue with roundToNearest15 Function would break php if the time worked was empty 2023-09-27 16:01:44 -04:00
johnnyq f658fe0c6c Fix Close Ticket not showing when accounting module is disabled plus remove some extra markup not needed in ticket.php 2023-09-27 11:50:27 -04:00
johnnyq d82e6f99ab Reworked how watchers get added and edited 2023-09-26 16:58:46 -04:00
johnnyq 51489c2420 Update and move pretty tables function to a seperate js file and also add img-fluid to <img> tags so images dont run off the page and also update ticket details page with prettyContent function 2023-09-26 14:22:58 -04:00
johnnyq 9aa62a8b36 Add Vendor, asset and watchers now work as a 1 click under ticket details 2023-09-21 20:01:07 -04:00
johnnyq b9fe774fe6 Reworked Markup code under ticket details, added frontend to change Vendor and asset 2023-09-21 18:50:34 -04:00
johnnyq 40ced0f748 Updated the UI for downloading and displaying ticket attachments under ticket replies 2023-09-18 19:14:41 -04:00
johnnyq 2e12c3e9c1 UI Fix issue with browser status covering bottom portion of the side navs 2023-09-18 17:12:06 -04:00
johnnyq a0f46cc049 If no contact selected give option to add one under ticket details 2023-09-18 16:36:35 -04:00
johnnyq d713031545 Priority and Contact are now clickable and changeable within ticket details 2023-09-18 15:07:12 -04:00
johnnyq beaa56dc36 Removed Ticket assignment through edit ticket, has to be done within the ticket itself, properly update the status to assigned and pending-assignment based off whos assigned to the ticket 2023-09-17 18:36:48 -04:00
johnnyq fed51928c7 Updated Status Badge Colors 2023-09-17 18:10:21 -04:00
johnnyq b23631226b Updated and added more descriptive Ticket Statuses 2023-09-17 18:06:07 -04:00
johnnyq f44641c5e4 Sort Client tags alphabetically when being show under client details, client listing and ticket details 2023-09-11 16:01:47 -04:00
johnnyq eb1048ea4a Added Confirmation to Ticket Details Page, Closing ticket archiveing reply deleting etc 2023-09-05 19:04:43 -04:00
johnnyq b1a9dda896 Ticket update bar Formatting Fix 2023-09-05 15:33:03 -04:00
johnnyq d978e475bb Removed Closed from the Ticket Dropdown as it was accidenally hit sometimes 2023-09-05 15:31:09 -04:00
johnnyq a5b034f877 Added Ticket Watchers card to the ticket details side bar 2023-09-05 15:25:25 -04:00
johnnyq d7ab2b2fec Fix issue with umlaught characters causing the contact name not to display properly in ticket details 2023-08-17 21:04:18 -04:00
johnnyq 2915d7a1b7 Replicated reworked tags code logic under client details and ticket details 2023-08-16 14:07:25 -04:00
johnnyq dd46c5bcab Ticket watchers can now be add and deleted 2023-08-03 18:03:39 -04:00
johnnyq 8511cdd1fe Added the Ability to Toggle the Ticket Timer Pause / Play 2023-07-31 14:30:37 -04:00
johnnyq 336805e16b Fix Ticket Timer for users that user 12 Hour AM/FM Format, converted from time field to text added icon for timer representation 2023-07-31 14:06:47 -04:00
johnnyq 2d0458a2f3 Fix some formatting and additonal white space before contact name in Ticket Details part 2 2023-06-22 11:05:24 -04:00
johnnyq 6ccbe67b59 Fix some formatting and additonal white space before contact name in Ticket Details 2023-06-22 10:57:14 -04:00
johnnyq 8085f7cd90 User client Rate for price by default for Invoice Ticket 2023-06-14 18:44:24 -04:00
johnnyq 32c9a933ea Invoice Ticket design update, Added functionality for vendor ticket number, asset, login description and contact pin codes 2023-06-14 18:39:24 -04:00
Marcus Hill 0144132649 Ticket.php: revert PR 679 
- Hide previous ticket count for now as this doesn't work as intended
 2023-05-15 21:40:59 +01:00
Marcus Hill 1057481039 Ticket.php 
- Change wording of ticket 'Respond' button to 'Add note' if reply is internal
- Fix TinyMCE not loading under certain circumstances
- Correct varname 'prefix' to 'ticket_prefix' in reply alert message
 2023-05-14 20:16:04 +01:00
Marcus Hill 40a8c6d723 Tidy 2023-05-14 19:48:29 +01:00
AFTECH.RO 4183583ef5
Update ticket.php 
changed the sql for previous ticket to prevent XSS attacks.
 2023-05-13 23:30:33 +01:00
AFTECH.RO ffe4061429
Update ticket.php 
Hide Previous ticket if none exists
 2023-05-13 09:42:48 +01:00
AFTECH.RO 052d418bad
Update ticket.php 
Re-make of Related tickets (total open and closed) and contact card, showing previous ticket and status of it. Also, made the contact mobile and contact phone clickable (tel:$contact_phone)
 2023-05-13 02:30:34 +01:00
johnnyq 37fb696e63 Replace the remaining php files with nullable_htmlentites() 2023-05-11 18:27:48 -04:00
johnnyq 043a9cfa0a Fixed Ticket Reply currently an issue where required fields using TinyMCE wont POST looking into it 2023-05-08 22:15:23 -04:00
johnnyq 01a37cb1e1 Replace Summernote WYSIWYG with TinyMCE 2023-05-08 18:44:00 -04:00
johnnyq 018f52eb67 Revert for now added HTML Purify to client tickets as well 2023-05-08 14:38:42 -04:00
johnnyq eb9a8000b1 Fix Rendering issues with tickets editing because ticket client_tickets and ticket all share the same edit modal which already uses htmlentites to prevent xss but so it doesnt conflict with htmlpurify in ticket details we decided to split the vars to ticket_details and ticket_details_edit which is unfilter initially but gets filtered in the modals 2023-05-08 13:52:43 -04:00
Marcus Hill 3a83a701b5 Ticket autoclose: Clarify auto-close help wording; only show as ticket status option if enabled 2023-05-08 09:43:46 +01:00
Marcus Hill dc2293c8dd Add auto close ticket feature 2023-05-01 02:02:45 +01:00
Marcus Hill a3d8f5ab48 Ticket attachments (email) 
Email to ticket parser: Add support for email attachments
 2023-04-30 10:52:15 +01:00
johnnyq b784c48120 Opps Fix 2023-04-12 16:48:35 -04:00
johnnyq d27c83ab66 Fix Mail Parser, inserting \r \n 2023-04-11 11:23:19 -04:00
Marcus Hill a26f3087fc Change client - fix code smell 2023-04-10 19:13:31 +01:00