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itflow
mirror of https://github.com/itflow-org/itflow
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108 Commits

Author SHA1 Message Date
wrongecho 0025503ff8 Ticketing updates - guest view & resolved vs closed 
- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
 2024-08-17 23:42:39 +01:00
wrongecho d80334a7cf Ticketing updates - guest view & resolved vs closed 
- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
 2024-08-17 23:24:15 +01:00
wrongecho ccdfd96f56 Tickets & Tasks 
- Add ability to un-complete/undo a completed task
- Require CSRF verification when deleting tickets and tasks
 2024-08-15 23:52:25 +01:00
johnnyq 307cc709d4 Fix Merging Ticket where the merging ticket HTML would be lost during the merge to the another ticket 2024-06-01 16:15:38 -04:00
johnnyq 2149a33bd5 Added Email Client to ticket details, Public Comment does not email the client or watchers anything, but can view it in the ticker portal 2024-05-30 16:36:38 -04:00
johnnyq f091d94282 Ticket Response UI Update Public Comment and Internal Note work now, added Events and Tasks to the Responses stil WIP there 2024-05-30 14:53:49 -04:00
johnnyq 1d19b72229 Added Billable Recurring Tickets, UI: changed the Billable option to switch. Added ticket settings option to automatically mark new tickets as billable 2024-05-29 17:55:39 -04:00
Marcus Hill 159c1d78a0 Ticket categories 
Add basic support for categorising tickets (e.g. Software/Network)
 2024-05-26 22:49:57 +01:00
johnnyq 894a4369b3 Fix Timezone always being UTC when sent to the mail queue when scheduling / cancelling tickets 2024-04-17 16:47:10 -04:00
Marcus Hill 2dc8e50ef8 Ticket - Notifications 
Allow notifying contacts & watchers of a ticket when they are added/updated (#937)
 2024-04-13 15:33:46 +01:00
Marcus Hill 43bd028298 Tickets - Merging 
- Fix merging UI not showing ticket status name correctly
- Add ability to move ticket notes and replies to the new parent ticket if desired (sometimes helpful, sometimes not)
 2024-04-12 22:26:27 +01:00
johnnyq f526e908c3 Fix Bug where it doesnt add the tasks from a ticket template, this was due to the removal of task_description 2024-04-08 20:23:23 -04:00
johnnyq ea85094be8 Fixed Bulk Assign Ticket, UI Update on Ticket Details, added Project details to the right pane, moved Client and ticket details along with Assign Ticket to the top Ticket Header 2024-04-08 14:44:35 -04:00
johnnyq 48ecde6e9b Allow Overriding a ticket templates subject when creating a ticket from template 2024-04-06 20:54:22 -04:00
Marcus Hill be01525136 Ticket status in emails 
- Fix tickets showing an "unknown" status in client update emails
- Remove old code related to closing tickets, as close is now it's own button
 2024-04-05 21:48:57 +01:00
johnnyq 730c1f4df3 Feature: You can now create a ticket from a ticket template 2024-04-03 15:41:20 -04:00
johnnyq 770356ba10 No Need for ticket status name or status id when bulk closing tickets 2024-03-30 17:16:01 -04:00
johnnyq b63eddb300 Fix Ticket Close to use the new ticket status INT instead of string 2024-03-30 15:46:02 -04:00
johnnyq b4db5013a3 Fix Bulk Close Ticket not updating the ticket_closed_at field and not using the new status id 2024-03-30 15:20:01 -04:00
Marcus Hill 7df1d419fa Ticket Statuses from DB / use left join instead of a function, hard-code system statuses 2024-03-29 23:20:52 +00:00
wrongecho 2e95b7cb6e
Merge branch 'master' into ticket-statuses 2024-03-29 11:58:53 +00:00
Marcus Hill 667a93210c Ticket Statuses from DB 2024-03-29 11:22:32 +00:00
johnnyq 89a1c5d2d8 Added Ticket Templates and the ability to add Tasks to the template, reworked the ticket details tasks and adding tasks 2024-03-28 21:09:32 -04:00
johnnyq e42c5bc2f5 Major UI Updates to projects, created project details which display project stats tickets and tasks, tickets can be linked to a project, soon will add all users who contributed to a project and some more stats along with a nice timeline from created to deadline 2024-03-27 22:27:56 -04:00
Marcus Hill 5e63ef9a2a Ticket Statuses from DB 
First swing at this to share my progress, isn't ready to merge yet but would appreciate thoughts
 2024-03-24 22:36:21 +00:00
johnnyq 5ebc6ffde8 Feature Added ability to select a ticket location for location based, still need to add more to this functionality 2024-03-23 16:24:40 -04:00
Marcus Hill f9a5ca1ef8 Ticketing updates 
- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901)
- Rework layout of recurring/scheduled ticket modal
 2024-03-17 11:09:53 +00:00
Johnny cb57a1e86b
Merge branch 'master' into ticketing-hide-functions-closed 2024-03-02 19:48:44 -05:00
Marcus Hill b9431645d3 Ticket Statuses 
Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
 2024-03-03 00:13:29 +00:00
Marcus Hill 66e07b0c47 Ticket closure email wording 2024-03-02 18:35:10 +00:00
Marcus Hill 3084e9e0d3 Ticketing (and Invoicing) 
- Hide the ability to add/delete watchers when a ticket is closed
- Hide watchers card entirely when tickets are closed, if the ticket had no watchers
- Hide the ability to schedule a ticket when a ticket is closed
- Don't include tickets in an auto-close state in the sidebar ticket counts
- Small edit to the ticket closure wording to account for requests and issues
- Small edits to invoice emails text
 2024-03-02 18:31:01 +00:00
Marcus Hill 1e8fbddcbd Mail queue & tickets 
- Allow cancelling emails
- Adjust wording of ticket scheduling emails
 2024-02-24 11:06:55 +00:00
wrongecho ae80bba5ce
Deleting recurring tickets - correctly pull subject/frequency 2024-02-16 12:20:49 +00:00
wrongecho 793a4f9c8e
Recurring ticket deletion wording 2024-02-16 12:18:36 +00:00
wrongecho e6418046aa
Fix deleting recurring tickets 2024-02-16 12:15:55 +00:00
o-psi cdf4118b09 Allow canceling scheduled tickets 2024-02-15 16:31:35 +00:00
Marcus Hill 2c7b65dad2 Recurring tickets 
- Reword some areas to better separate recurring and scheduled tickets.
- Fix bulk actions not doing anything due to form name mismatch
 2024-02-12 22:17:05 +00:00
Marcus Hill b64df190ed Ticket scheduling 
- Prevent scheduling dates in the past (also for API keys expiry date)
- Correct the ticket URL in the agent email
- Update the onsite value in the database when scheduling a ticket
- Reword the internal note to include a user friendly time and whether the ticket is onsite/remote
 2024-02-12 19:52:12 +00:00
o-psi 12f6f86581 Update for long tickets 2024-02-10 02:42:37 +00:00
o-psi 5ac03e7086 Merge branch '0.1.8.2' of https://github.com/twetech/itflow into 0.1.8.2 2024-02-09 22:49:52 +00:00
o-psi 2bf0a2aef8 cleanups 2024-02-09 22:49:12 +00:00
o-psi f0d2f5b02a SonarCloud Cleanups 2024-02-09 16:40:51 -06:00
o-psi 6e14406364 Update Calendar to show past scheduled tickets as different colors based on status. 2024-02-09 22:06:34 +00:00
o-psi c72a4a2413 Update ticket scheduled post actions. 2024-02-09 17:10:59 +00:00
o-psi b3df9fc9f6 Fix email for iCal 2024-02-08 14:16:27 -06:00
o-psi e2392c3c6c Add iCal functionality 2024-02-08 12:59:36 -06:00
Andrew Malsbury 6c247e0f58
Merge branch '0.1.7' into scheduled-tickets 2024-02-01 21:42:24 -06:00
johnnyq 19f4e215de feat. Bulk Reply To Tickets including create a private note 2024-01-31 15:24:54 -05:00
johnnyq 7975505823 feat. Updated Bulk Close Ticket to allow for a Private Note instead of public 2024-01-31 14:49:25 -05:00
johnnyq da98f84774 Move the MailQueue Action out of the get email loop on close Bulk Tickets this prevent unessessary mysql connections 2024-01-30 16:55:04 -05:00