johnnyq
aa87a11f12
Removed setup from the cron script wording
2025-01-29 15:59:21 -05:00
johnnyq
34b94af965
Copied the cron scripts from /script dir back to / and updated all require pathes
2025-01-29 12:32:45 -05:00
johnnyq
d5a03d3afc
remove cron key from the code and remove old cron script and setup and update cli scripts as they now reside in scripts directory
2025-01-25 21:44:46 -05:00
johnnyq
5f76a7989b
Move portal to client and rename and reorganize some client portal files
2025-01-23 17:12:11 -05:00
johnnyq
2c51289d75
Remove mysqli connection vars when passing mail data to addToMailQueue Function
2025-01-22 20:56:24 -05:00
wrongecho
68cfa12f1e
Anonymous/Guest tickets - Add the anon email as a watcher
2024-12-14 17:31:06 +00:00
johnnyq
32d5e333c6
Renamed error_logs to app_logs, created app logs list view and renamed function logError to logApp, updated some of the log functions in cron and ticket mail parser to use the new appLog
2024-12-10 22:06:35 -05:00
johnnyq
20a24b6ec6
Fix PHP error on login check if Array last_visited is set
2024-11-16 16:33:23 -05:00
johnnyq
95ec0b2979
UI Update Setup: Move locale settings to its own screen
2024-11-15 15:28:20 -05:00
johnnyq
278ba079c3
Updated cron mail queue and cron email ticket parser to use new logAction and tidy up code
2024-11-15 13:40:04 -05:00
johnnyq
01c9e8604f
Updated the cron php script to use app notify removed the _esc from ids in cron ticket email parser as ids are always escaped as ints
2024-11-07 12:30:07 -05:00
johnnyq
d35880e658
Disabled logging execution time of the mail parser
2024-10-30 21:04:16 -04:00
johnnyq
0ee5828bf3
Fix contact creation when emailing into the ticket parser with domain matching a client
2024-10-30 19:54:47 -04:00
johnnyq
ab3d915bdc
Mail Ticket Parser Fix: Allow Unencrypted IMAP connections
2024-10-29 13:36:30 -04:00
johnnyq
5094453550
Define processed and unprocessed email count for logging
2024-10-26 13:48:54 -04:00
johnnyq
41f2177788
Ticket Email Parser Add Debugging after each run to calculate emails processed and unprocessed including the execution time of the script
2024-10-26 13:42:48 -04:00
johnnyq
d3cca2e633
Fix Invalid var
2024-10-26 13:21:13 -04:00
johnnyq
07d89ad09d
Re-add Functions after test
2024-10-26 13:14:56 -04:00
johnnyq
01db0ddc3c
Do not use the autoloader to load php mime mail parser
2024-10-26 13:09:21 -04:00
johnnyq
46572afc77
Mail Parser: Use UIDs instead of Message Sequence Numbers, this could potentially fix the issue of repeating tickets
2024-10-26 13:06:53 -04:00
johnnyq
6c402942e4
Mail Parser: Better way to set important flag then remove seen flag
2024-10-26 12:48:41 -04:00
johnnyq
72eaf3d269
Email Ticket Parser: Fix Flagged Email from getting marked as read, use imap_store function to flag emails not processed as this function keeps the email as unread
2024-10-26 12:26:03 -04:00
johnnyq
061e912123
Tidy
2024-10-20 12:48:14 -04:00
johnnyq
ab9ae71ac7
Do not resanitize subject after passed to the create/update ticket function as its sanitized before passing to the functon, this caused unessesary slashes in the subject line if sql escape chars were used
2024-10-19 15:56:26 -04:00
johnnyq
6cd5290f4c
Migrate cron_ticket_email_parser.php back to using php-mime-mail-parser libraries and php extensions php imap and php Mailparse while still keeping the new functionality from the webklex php-imap version of this script. There were wayyy to many dependcies with WebKlex and ran into way too many problems. This delays OAAUTH2 until we can find a better solution
2024-10-18 17:29:45 -04:00
wrongecho
1c404b9cf1
Add custom event handler to be triggered by some actions affecting tickets/quotes/invoices/contacts
2024-10-02 11:26:13 +01:00
Craig Hodges
da3a6d636e
Changed regex to only exclude from postmaster or daemon.
2024-09-30 19:07:01 -05:00
Craig Hodges
bd5621ce1e
Sends new ticket notifications to unknown (client id = 0) including logic to not process e-mail bounce messages. Fixed ticket description missing from new ticket notifications to others ().Added e-mail From: display name () to beginning of ticket description.
2024-09-29 23:46:45 -05:00
wrongecho
eb831b5ca1
Email parser - bugfix saving the original message
2024-09-21 16:59:38 +01:00
wrongecho
c65db3431d
Tidying
2024-09-14 23:43:54 +01:00
johnnyq
d803895f08
Remove the HTML line breaks in error output as the console is text only
2024-08-19 16:33:19 -04:00
johnnyq
85f2e8c244
Fix Cron Mail Ticket Parser script: It will now check if the ITFlow folder is created and subscribed before moving the mail
2024-08-19 16:24:45 -04:00
wrongecho
d80334a7cf
Ticketing updates - guest view & resolved vs closed
...
- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
2024-08-17 23:24:15 +01:00
wrongecho
90e95a76b7
Add anonymous email parsing
...
Add option to allow unknown/anonymous email parsing for unknown contacts/domains.
This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
2024-08-10 22:39:47 +01:00
wrongecho
d6f30b83f8
Add anonymous email parsing
...
Add option to allow unknown/anonymous email parsing for unknown contacts/domains.
This will be disabled by default due to the potential for spam, but can be turned on in the settings if required.
2024-08-10 22:35:52 +01:00
johnnyq
f133981b52
Remove the UTF7 to 8 Encoding as it broke Thunderbird email parsing, somehow Roundcube webmail was fine
2024-06-28 17:21:43 -04:00
johnnyq
6bdfe1b713
Add Function to convert message text from UTF7 to UTF8 possibly fix the Google Issue not sure, we need further testing
2024-06-28 13:52:50 -04:00
johnnyq
c27f9fd6a9
Set Charset to UTF-8 to avoid encoding issues on some mail servers
2024-06-28 11:39:34 -04:00
johnnyq
97c2928830
Remove Duplicate Line of Code to connect to IMAP Server and find inbox
2024-06-28 11:25:58 -04:00
johnnyq
f57cf5cb91
Fix Plain Text Emails not showing in ticket replies by converting plain text emails to HTML for displaying
2024-06-27 18:50:37 -04:00
johnnyq
95fd0344c0
Fixed ticket Email processing showing array()
2024-06-27 17:23:45 -04:00
johnnyq
1c618892cc
Removed WebKlex PHP-IMAP Dependency in post as it was spewing errors for people running older version of php below 8.2 - note this is still required for Mail Parser to work
2024-06-27 01:10:00 -04:00
johnnyq
5b3c6f4272
Better Handling of HTML Reply ticket emails, reduce the spacing trim out extra spaces reduce the line height etc
2024-06-26 13:14:16 -04:00
johnnyq
b0c5d43867
Remove the reliance on php-imap extension to test imap connection in setting. Also removed the check for php-imap in the mai, parser as we use fully rely on webklex
2024-06-25 15:48:56 -04:00
johnnyq
40866e34e2
Remove the function to check if php-mailparse is installed. Its not needed and was causing breaing issues and is an unessesary check
2024-06-25 15:28:01 -04:00
johnnyq
ee5e6d157d
Update Cron Ticket Email Parser script to take in account of multiple variations of the word inbox
2024-06-22 13:45:39 -04:00
johnnyq
779527cf6a
Migrated away from PHP Mail Parser to the new WebKlex PHP IMAP Mail Parser this will open the way to support OAUTH2 for Mail servers such as Microsoft 365 and Google Workspaces
2024-06-12 15:39:52 -04:00
Marcus Hill
041cbe15fa
Email to ticket parsing - Save the original email
...
When creating a new ticket, save the original email in a .eml format and attach it to the ticket.
This will be useful for situations when you want to reply to the original thread but don't have access to the inbox. We could add this to all received emails if there is interest?
2024-06-09 21:34:54 +01:00
johnnyq
888552724a
Set Timezone in all places and it needs to be set in and sperated it into a seperate include
2024-04-17 12:53:11 -04:00
Marcus Hill
7df1d419fa
Ticket Statuses from DB / use left join instead of a function, hard-code system statuses
2024-03-29 23:20:52 +00:00
