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itflow
mirror of https://github.com/itflow-org/itflow
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82 Commits

Author SHA1 Message Date
Marcus Hill f9a5ca1ef8 Ticketing updates 
- Bugfix: Prevent tickets from being assigned to disabled techs
- Bugfix: Un-assign all open tickets when a tech account is disabled
- Allow auto-assignment of recurring/scheduled tickets to an agent/tech (#901)
- Rework layout of recurring/scheduled ticket modal
 2024-03-17 11:09:53 +00:00
Johnny cb57a1e86b
Merge branch 'master' into ticketing-hide-functions-closed 2024-03-02 19:48:44 -05:00
Marcus Hill b9431645d3 Ticket Statuses 
Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
 2024-03-03 00:13:29 +00:00
Marcus Hill 66e07b0c47 Ticket closure email wording 2024-03-02 18:35:10 +00:00
Marcus Hill 3084e9e0d3 Ticketing (and Invoicing) 
- Hide the ability to add/delete watchers when a ticket is closed
- Hide watchers card entirely when tickets are closed, if the ticket had no watchers
- Hide the ability to schedule a ticket when a ticket is closed
- Don't include tickets in an auto-close state in the sidebar ticket counts
- Small edit to the ticket closure wording to account for requests and issues
- Small edits to invoice emails text
 2024-03-02 18:31:01 +00:00
Marcus Hill 1e8fbddcbd Mail queue & tickets 
- Allow cancelling emails
- Adjust wording of ticket scheduling emails
 2024-02-24 11:06:55 +00:00
wrongecho ae80bba5ce
Deleting recurring tickets - correctly pull subject/frequency 2024-02-16 12:20:49 +00:00
wrongecho 793a4f9c8e
Recurring ticket deletion wording 2024-02-16 12:18:36 +00:00
wrongecho e6418046aa
Fix deleting recurring tickets 2024-02-16 12:15:55 +00:00
o-psi cdf4118b09 Allow canceling scheduled tickets 2024-02-15 16:31:35 +00:00
Marcus Hill 2c7b65dad2 Recurring tickets 
- Reword some areas to better separate recurring and scheduled tickets.
- Fix bulk actions not doing anything due to form name mismatch
 2024-02-12 22:17:05 +00:00
Marcus Hill b64df190ed Ticket scheduling 
- Prevent scheduling dates in the past (also for API keys expiry date)
- Correct the ticket URL in the agent email
- Update the onsite value in the database when scheduling a ticket
- Reword the internal note to include a user friendly time and whether the ticket is onsite/remote
 2024-02-12 19:52:12 +00:00
o-psi 12f6f86581 Update for long tickets 2024-02-10 02:42:37 +00:00
o-psi 5ac03e7086 Merge branch '0.1.8.2' of https://github.com/twetech/itflow into 0.1.8.2 2024-02-09 22:49:52 +00:00
o-psi 2bf0a2aef8 cleanups 2024-02-09 22:49:12 +00:00
o-psi f0d2f5b02a SonarCloud Cleanups 2024-02-09 16:40:51 -06:00
o-psi 6e14406364 Update Calendar to show past scheduled tickets as different colors based on status. 2024-02-09 22:06:34 +00:00
o-psi c72a4a2413 Update ticket scheduled post actions. 2024-02-09 17:10:59 +00:00
o-psi b3df9fc9f6 Fix email for iCal 2024-02-08 14:16:27 -06:00
o-psi e2392c3c6c Add iCal functionality 2024-02-08 12:59:36 -06:00
Andrew Malsbury 6c247e0f58
Merge branch '0.1.7' into scheduled-tickets 2024-02-01 21:42:24 -06:00
johnnyq 19f4e215de feat. Bulk Reply To Tickets including create a private note 2024-01-31 15:24:54 -05:00
johnnyq 7975505823 feat. Updated Bulk Close Ticket to allow for a Private Note instead of public 2024-01-31 14:49:25 -05:00
johnnyq da98f84774 Move the MailQueue Action out of the get email loop on close Bulk Tickets this prevent unessessary mysql connections 2024-01-30 16:55:04 -05:00
johnnyq e524f1ce7c Fix issue with adding slashes to close email config_from_name vars 2024-01-30 16:40:19 -05:00
johnnyq 731b60b07a Feature: Added Bulk Ticket Closure 2024-01-30 16:04:29 -05:00
johnnyq c6f1a25692 Feature: Added Bulk Set Priority on Tickets 2024-01-30 14:54:00 -05:00
johnnyq dec2f484ab added - between App Name and Task for ticket assignment email 2024-01-26 22:57:41 -05:00
johnnyq a197151286 Update email wording on tech notify of assigned tickets 2024-01-26 22:35:40 -05:00
johnnyq d7a58c01f9 Update bulk assign tech to only notify by one email with all tickets assigned instead of multiple same with notification, updated some wording as well and include a ticket count in the logging email and notification 2024-01-26 22:30:55 -05:00
johnnyq 6dbbb232ed Update Bulk Ticket assign action: Updated button, not notifies newly assigned tech via email and in app notification and now logs properly 2024-01-26 20:21:55 -05:00
johnnyq fd48d991d9 Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements 2024-01-26 17:12:57 -05:00
johnnyq 91eff8f9b6 no need to SQL escape , in the emails, so removed the \, escaping in post invoice, ticket and ticket_email_parser 2024-01-20 18:13:47 -05:00
johnnyq 669d2f74ed Update Ticket POST Email body to Use -- instead of ~ for closing signature 2024-01-20 13:49:27 -05:00
johnnyq 5f3b08a543 Fix Mail Array causing duplicate sending 2024-01-20 13:33:54 -05:00
johnnyq b942bf0e18 Update/Fix Mail Functions in POST/ticket.php - sanitize POST vars instead the whole mail subject and body which prevents having a mixed of confusing redundant escaped and unescaped vars, also fixed watchers where if a watcher was added it would just emai the last watcher selected and skip the main contact and any other watchers selected 2024-01-20 13:18:17 -05:00
johnnyq 2f3e26b285 Fix Ticket Settings 2024-01-19 19:01:26 -05:00
johnnyq 56d0188ccb Fix Oppps 2024-01-19 17:56:04 -05:00
johnnyq 9559c11c25 Cleaned up the initial create ticket email, removed customization for now, added some better comments to cron mailer etc 2024-01-19 17:28:17 -05:00
o-psi 13cf4df473 Scheduled Tickets 2024-01-18 19:50:01 +00:00
johnnyq 29be864675 Removed Re: from ticket replies as this is reserved if following an email thread changed back to Ticket update instead 2024-01-10 13:31:56 -05:00
johnnyq 74abe28c33 Fix Archiving Ticket Replies 2024-01-03 18:33:09 -05:00
johnnyq a9dfc0d5fe Add the ability to delete a ticket watcher 2023-12-27 17:21:17 -05:00
o-psi 5ef96f7860 Redirect to tickets.php after deleting a ticket instead of the deleted tickets' page. 2023-12-22 23:20:21 +00:00
o-psi 3eaaf73744 Add more billable status functionality 2023-12-21 17:10:15 +00:00
johnnyq e8a53cbd6a Update new mail queue function to use the proper mail from name and mail from email 2023-12-21 01:37:21 -05:00
johnnyq cdaca0e06b Update a few var names for the new mail addToMailQueue function 2023-12-21 01:05:59 -05:00
Johnny a35a6f3ea0
Merge pull request #835 from twetech/ticket_notifications 
Notifications for technicians in tickets
 2023-12-20 23:45:00 -05:00
o-psi 8b4beacf0e Update MailQueue to use function 2023-12-19 22:36:51 +00:00
o-psi 78260a2b4e Updates to mark tickets billable, and keep track of which have been billed. 2023-12-17 20:28:57 +00:00