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itflow
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63 Commits

Author SHA1 Message Date
o-psi e2392c3c6c Add iCal functionality 2024-02-08 12:59:36 -06:00
Andrew Malsbury 6c247e0f58
Merge branch '0.1.7' into scheduled-tickets 2024-02-01 21:42:24 -06:00
johnnyq 19f4e215de feat. Bulk Reply To Tickets including create a private note 2024-01-31 15:24:54 -05:00
johnnyq 7975505823 feat. Updated Bulk Close Ticket to allow for a Private Note instead of public 2024-01-31 14:49:25 -05:00
johnnyq da98f84774 Move the MailQueue Action out of the get email loop on close Bulk Tickets this prevent unessessary mysql connections 2024-01-30 16:55:04 -05:00
johnnyq e524f1ce7c Fix issue with adding slashes to close email config_from_name vars 2024-01-30 16:40:19 -05:00
johnnyq 731b60b07a Feature: Added Bulk Ticket Closure 2024-01-30 16:04:29 -05:00
johnnyq c6f1a25692 Feature: Added Bulk Set Priority on Tickets 2024-01-30 14:54:00 -05:00
johnnyq dec2f484ab added - between App Name and Task for ticket assignment email 2024-01-26 22:57:41 -05:00
johnnyq a197151286 Update email wording on tech notify of assigned tickets 2024-01-26 22:35:40 -05:00
johnnyq d7a58c01f9 Update bulk assign tech to only notify by one email with all tickets assigned instead of multiple same with notification, updated some wording as well and include a ticket count in the logging email and notification 2024-01-26 22:30:55 -05:00
johnnyq 6dbbb232ed Update Bulk Ticket assign action: Updated button, not notifies newly assigned tech via email and in app notification and now logs properly 2024-01-26 20:21:55 -05:00
johnnyq fd48d991d9 Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements 2024-01-26 17:12:57 -05:00
johnnyq 91eff8f9b6 no need to SQL escape , in the emails, so removed the \, escaping in post invoice, ticket and ticket_email_parser 2024-01-20 18:13:47 -05:00
johnnyq 669d2f74ed Update Ticket POST Email body to Use -- instead of ~ for closing signature 2024-01-20 13:49:27 -05:00
johnnyq 5f3b08a543 Fix Mail Array causing duplicate sending 2024-01-20 13:33:54 -05:00
johnnyq b942bf0e18 Update/Fix Mail Functions in POST/ticket.php - sanitize POST vars instead the whole mail subject and body which prevents having a mixed of confusing redundant escaped and unescaped vars, also fixed watchers where if a watcher was added it would just emai the last watcher selected and skip the main contact and any other watchers selected 2024-01-20 13:18:17 -05:00
johnnyq 2f3e26b285 Fix Ticket Settings 2024-01-19 19:01:26 -05:00
johnnyq 56d0188ccb Fix Oppps 2024-01-19 17:56:04 -05:00
johnnyq 9559c11c25 Cleaned up the initial create ticket email, removed customization for now, added some better comments to cron mailer etc 2024-01-19 17:28:17 -05:00
o-psi 13cf4df473 Scheduled Tickets 2024-01-18 19:50:01 +00:00
johnnyq 29be864675 Removed Re: from ticket replies as this is reserved if following an email thread changed back to Ticket update instead 2024-01-10 13:31:56 -05:00
johnnyq 74abe28c33 Fix Archiving Ticket Replies 2024-01-03 18:33:09 -05:00
johnnyq a9dfc0d5fe Add the ability to delete a ticket watcher 2023-12-27 17:21:17 -05:00
o-psi 5ef96f7860 Redirect to tickets.php after deleting a ticket instead of the deleted tickets' page. 2023-12-22 23:20:21 +00:00
o-psi 3eaaf73744 Add more billable status functionality 2023-12-21 17:10:15 +00:00
johnnyq e8a53cbd6a Update new mail queue function to use the proper mail from name and mail from email 2023-12-21 01:37:21 -05:00
johnnyq cdaca0e06b Update a few var names for the new mail addToMailQueue function 2023-12-21 01:05:59 -05:00
Johnny a35a6f3ea0
Merge pull request #835 from twetech/ticket_notifications 
Notifications for technicians in tickets
 2023-12-20 23:45:00 -05:00
o-psi 8b4beacf0e Update MailQueue to use function 2023-12-19 22:36:51 +00:00
o-psi 78260a2b4e Updates to mark tickets billable, and keep track of which have been billed. 2023-12-17 20:28:57 +00:00
johnnyq 74aa0e829f Fix Invoice Item order in Ticketing, When creating an invoice from a ticket make sure the item added has an item_order of 1 2023-12-09 16:31:28 -05:00
Marcus Hill 41cfd8d27b Scheduled tickets 
- Notify agent DL when scheduled tickets are raised (if configured)

- Bugfix: Ticket numbering if two or more scheduled tickets are raised in the same script execution
- Bugfix: Email processing if a contact replied to a scheduled ticket email (still showing original #--itflow# line rather than ##- Please type your reply above this line -##)
 2023-11-18 11:53:24 +00:00
Marcus Hill e88d0b1e23 Add ability to edit contact on a scheduled ticket 2023-10-28 14:32:15 +01:00
Andrew Malsbury adafd38684 Timer - Record time even if closed 2023-10-26 19:19:46 +00:00
o-psi 53c11edc8c Update constructs to not have parenthesis. 2023-10-20 15:25:52 -05:00
johnnyq d82e6f99ab Reworked how watchers get added and edited 2023-09-26 16:58:46 -04:00
johnnyq 9aa62a8b36 Add Vendor, asset and watchers now work as a 1 click under ticket details 2023-09-21 20:01:07 -04:00
Johnny 82893c8c72
Merge pull request #720 from wrongecho/start-email-customisation-basics 
Ticketing: Custom subject/body example
 2023-09-21 01:13:20 -04:00
johnnyq 485bb68055 A Ticket Contact is now optional 2023-09-18 16:29:19 -04:00
johnnyq 301d798963 You can now change ticket priority, contact or ticket Assignment by clicking on the element in the ticket listing 2023-09-18 13:23:21 -04:00
johnnyq fdc7416ae9 Wording 2023-09-17 18:38:46 -04:00
johnnyq beaa56dc36 Removed Ticket assignment through edit ticket, has to be done within the ticket itself, properly update the status to assigned and pending-assignment based off whos assigned to the ticket 2023-09-17 18:36:48 -04:00
Marcus Hill 2b6be6ba45 Ticketing: Add example logic for how we might allow customised subject/ticket body 2023-09-17 12:00:27 +01:00
johnnyq 853fbf0ba7 Ticket Notifications now are clickable and will go to the ticket details 2023-09-05 16:23:10 -04:00
johnnyq baea5ed997 Fixed issues with ticket notifications 2023-09-05 13:53:42 -04:00
Marcus Hill 06c88a0c8f Bug fix: Log entries auditing tickets created by agents now correctly log under the client 2023-09-03 22:09:58 +01:00
johnnyq 81029e4605 Agent Resassign Ticket Email notification now uses the new mail queue system 2023-08-29 14:20:05 -04:00
johnnyq 34a4f27b19 Close Ticket Email notifications now utilize the new mail queue system 2023-08-29 13:23:36 -04:00
johnnyq 353b082f0c Converted Create Ticket Email Notification to the new mail queue system 2023-08-29 12:56:00 -04:00