johnnyq
08fc72ded7
Fix Last Reponse Column under tickets and client tickets use the ticket_reply_created_at instead of ticket_updated_at
2024-03-27 23:12:17 -04:00
johnnyq
e42c5bc2f5
Major UI Updates to projects, created project details which display project stats tickets and tasks, tickets can be linked to a project, soon will add all users who contributed to a project and some more stats along with a nice timeline from created to deadline
2024-03-27 22:27:56 -04:00
johnnyq
c9724bea0d
DB Update task, ticket and project templates added
2024-03-27 19:16:44 -04:00
Marcus Hill
ccb1bf9b0d
General ticket updates/cleanup
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- Tickets & Client Tickets: General tidy up, fix broken vars, remove unneeded vars, add comments
- Client Portal: Show assigned agent for open tickets
2024-03-24 11:31:46 +00:00
johnnyq
2afb467503
Feature: Submit form when drop down are selected
2024-03-23 17:16:06 -04:00
johnnyq
79ea97410e
Feature Show who last replied in ticket listings
2024-03-23 15:59:02 -04:00
Marcus Hill
b9431645d3
Ticket Statuses
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Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)
Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
2024-03-03 00:13:29 +00:00
Marcus Hill
78db33c5d5
Hide billable tickets when accounting is disabled
2024-02-24 11:50:13 +00:00
o-psi
724540da33
Make same changes to client pages as main recuring invoices and tickets
2024-02-15 15:51:11 +00:00
johnnyq
726b023592
Renamed Scheduled Ticket Files to Recurring Ticket and made some more changes inside the files
2024-02-10 17:31:32 -05:00
o-psi
2bf0a2aef8
cleanups
2024-02-09 22:49:12 +00:00
o-psi
f71d3d9b19
finish rename scheduled tickets to recurring tickets in UI
2024-02-02 15:08:44 +00:00
johnnyq
19f4e215de
feat. Bulk Reply To Tickets including create a private note
2024-01-31 15:24:54 -05:00
johnnyq
731b60b07a
Feature: Added Bulk Ticket Closure
2024-01-30 16:04:29 -05:00
johnnyq
c6f1a25692
Feature: Added Bulk Set Priority on Tickets
2024-01-30 14:54:00 -05:00
johnnyq
1deba6eac5
Added Bulk Assign Location to Assets
2024-01-27 01:41:25 -05:00
johnnyq
f2719a612e
Feature: Bulk Action - Assign Location for contacts
2024-01-26 23:59:24 -05:00
johnnyq
47d2ad993e
Don't show checkboxes next to closed tickets
2024-01-26 21:44:03 -05:00
johnnyq
6dbbb232ed
Update Bulk Ticket assign action: Updated button, not notifies newly assigned tech via email and in app notification and now logs properly
2024-01-26 20:21:55 -05:00
johnnyq
fd48d991d9
Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements
2024-01-26 17:12:57 -05:00
Andrew Malsbury
7ecabbaf0d
Merge pull request #6 from twetech/ticket-billable-module
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Fix typo in accounting module condition
2023-12-22 11:57:43 -06:00
o-psi
5dda94a1ec
Fix typo in accounting module condition
2023-12-22 17:45:39 +00:00
Andrew Malsbury
d448562a24
Merge branch 'itflow-org:master' into v0.1.2
2023-12-22 11:34:05 -06:00
Andrew Malsbury
c8d3f3df69
Merge pull request #4 from twetech/client-replied-warning-badge
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Added autoclose to dark
2023-12-22 11:21:41 -06:00
o-psi
77145432ee
Added autoclose to dark
2023-12-22 17:19:00 +00:00
Andrew Malsbury
6bceb4b33b
Merge pull request #3 from twetech:client-replied-warning-badge
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Add ticket status color for "Client-Replied"
2023-12-22 11:17:08 -06:00
o-psi
0535a903ee
Add ticket status color for "Client-Replied"
2023-12-22 17:16:26 +00:00
Andrew Malsbury
fc5507272e
Merge pull request #2 from twetech/Fix-for-user-IDs-in-tickets
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Fix ticket assignment filter bug
2023-12-22 11:09:33 -06:00
o-psi
61a0086514
Fix ticket assignment filter bug
2023-12-22 17:06:48 +00:00
Andrew Malsbury
a6d43d97af
Merge pull request #1 from twetech/Fix-for-user-IDs-in-tickets
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Fix ticket_assigned_to filter in SQL query
2023-12-22 10:50:11 -06:00
o-psi
eb29f74fab
fix error messages in log
2023-12-22 16:25:36 +00:00
o-psi
7709627e5b
Accounting module disable ticket billable options
2023-12-22 16:19:51 +00:00
o-psi
dd7131cae1
Fix ticket_assigned_to filter in SQL query
2023-12-22 15:14:56 +00:00
johnnyq
11da9ff0d4
Fix Undefined Status Array errors in tickets
2023-12-21 18:59:57 -05:00
o-psi
3eaaf73744
Add more billable status functionality
2023-12-21 17:10:15 +00:00
johnnyq
dccec2d5f5
Removed actions column from tickets as edit ticket and Delete should be done within the ticket itself, however you can still change priotity and assigned to within the list view. This makes a tremendous impact on performance as ticket details wont need loaded for each row Soon we will impelment bulk actions
2023-12-09 15:04:30 -05:00
Marcus Hill
c0eb94efc3
Ticketing updates
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- Client ticket view now defaults to showing Open tickets
- Client ticket view now has ability to quick filter between open/closed tickets
- Don't render modals for closed tickets (~6x performance boost 0.030 seconds before vs 0.005 seconds after) (we really need dynamic modals for ticketing!)
2023-11-25 11:29:08 +00:00
johnnyq
1f9c6578d5
Sanitize each Status in Array
2023-11-21 15:41:03 -05:00
johnnyq
3749cbfca1
Updated multiple ticket status selection
2023-11-21 15:22:38 -05:00
johnnyq
900ec75303
Reverted Multi Status Select using select2 in Ticket filtering as it broke existing filtering
2023-11-21 12:36:37 -05:00
Andrew Malsbury
35b709fa18
Merge branches
2023-11-14 18:31:30 +00:00
Andrew Malsbury
f01d9d0530
Updated to use prepared statements as
2023-11-14 18:30:18 +00:00
Andrew Malsbury
4060bea7a6
Add new ticket status and refactor ticket status
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filter.
2023-11-14 17:41:30 +00:00
Andrew Malsbury
973307524d
Update to fix main screen
2023-11-14 17:23:13 +00:00
Andrew Malsbury
1d401874f3
Update to select2 multiple statuses.
2023-11-14 17:09:43 +00:00
Andrew Malsbury
a0cd266c8b
Add Client-Replied to ticket sort dropdown
2023-11-14 15:53:04 +00:00
johnnyq
69e9691de9
Remove elevation CSS tag from tickets as this was not consistent and unnessary
2023-11-06 14:43:19 -05:00
o-psi
53c11edc8c
Update constructs to not have parenthesis.
2023-10-20 15:25:52 -05:00
johnnyq
8cfa0e97d4
Allow ticket priority and status to be searchable in main tickets view
2023-10-04 22:02:08 -04:00
johnnyq
b839f188ef
Allow Contact name, Vendor name and asset_name to be searchable under both client tickets and the main tickets view
2023-10-04 21:59:05 -04:00
