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itflow
mirror of https://github.com/itflow-org/itflow
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79 Commits

Author SHA1 Message Date
Johnny 974cac0e86
Merge pull request #411 from wrongecho/perms 
Role-based access permissions
 2022-03-27 14:44:29 -04:00
Marcus Hill e6a314d233 Prevent tech/accountant from performing certain tasks as per access matrix 2022-03-27 15:32:40 +01:00
Marcus Hill 42d917a0f4 Comments 2022-03-26 18:11:03 +00:00
Marcus Hill fb4da53026 Show who else is viewing the same open ticket as you 2022-03-26 18:05:20 +00:00
Marcus Hill 3019f6a5d4 Hide edit/delete buttons for closed tickets 2022-03-24 21:04:20 +00:00
Marcus Hill 34d6caa016 Client portal updates 2022-03-20 16:02:58 +00:00
Marcus Hill 76cad07566 Client portal initial - add functionality to post ticket replies 2022-03-19 19:10:36 +00:00
johnnyq 928af1d90d Added Ticket to Invoice functionality Thanks @aftechro 2022-03-11 20:24:03 -05:00
johnnyq f102c19692 DB Update Added Null Default to new meshcentral vars so it doesnt break when adding records, Added Service History #384 Thank you @aftechro for the idea. This has been added to asset list and ticket details and some UI updates to ticket details as well 2022-02-27 16:55:57 -05:00
Marcus Hill ea7f11f35f Show 'none' for assets where warranty isn't set 2022-02-27 17:40:11 +00:00
Marcus Hill e481accb79 Move details above asset, fix asset merging into other cards 2022-02-27 17:08:55 +00:00
AFTECH.RO 55f8ba652a
Update ticket.php 
- Display IP on Asset section so would be handy for the technician when troubleshooting
- Implement Asset warranty so the technician can take better decision regarding the asset fixing option (parts replacement under manufacturer warranty or in house parts replacement)
 2022-02-26 02:08:38 +00:00
Marcus Hill 797cd23c78 Comment invoice button as it does nothing right now 2022-02-24 18:32:07 +00:00
Marcus Hill a335f3be99 Ticketing updates 2022-02-24 17:57:41 +00:00
johnnyq 1829c7299e Made the php includes much more modular and simpler by lumping them all in 1 file inc_all.php instead of all over the place 2022-02-22 00:29:39 -05:00
johnnyq 0e3c457991 Reverted Modal Callback naming IDs, these do not follow the same logic as File Entity renaming 2022-02-05 13:43:52 -05:00
johnnyq ef8e9285aa More work on #324 Tickets 2022-01-23 21:23:45 -05:00
johnnyq 34969bc475 Fix for #305 2022-01-19 17:17:18 -05:00
johnnyq 7b6b597de4 used header tag for client name to standout 2022-01-14 00:41:51 -05:00
johnnyq 3d548f8e0f Swapped out uppercase for some Bolding under ticket details 2022-01-13 20:57:19 -05:00
johnnyq 29828f8653 Added client Tag Display under Client in Ticket Details 2022-01-13 15:20:49 -05:00
johnnyq 03e8c5148c Removed unused user_name VARs from ticket details 2022-01-13 15:15:49 -05:00
johnnyq b843f530d9 Fixed ticket details assigned to and closed by, do not show closed by if not closed, do not show time worked if no time was worked, added primary location Phone number under client if exists and other minor cleanups 2022-01-13 15:13:08 -05:00
Johnny 6a7b709a49
Merge pull request #270 from wrongecho/ticketing 
Ticketing updates
 2022-01-12 19:44:52 -05:00
Marcus Hill 7732264922 Remove edit/merge/delete options when a ticket is closed 2022-01-12 19:10:40 +00:00
Marcus Hill 4897c46cd5 Add merge ticket functionality 2022-01-12 19:01:17 +00:00
Marcus Hill e5f2740786 Fixed ticket delete button so it deletes the ticket, not the client 2022-01-12 15:36:55 +00:00
johnnyq d272214c2d Merge branch 'master' of github.com:johnnyq/itflow 2022-01-11 17:30:34 -05:00
AFTECH.RO b9358fed4b
Update ticket.php 2022-01-11 16:19:59 +00:00
AFTECH.RO a93098ddd6
Update ticket.php 
added more info to Details card
 2022-01-11 16:16:59 +00:00
AFTECH.RO f41d015e0d
Update ticket.php 
- added related tickets for same contact 
- future to do: when clock on related ticket number, open all tickets accordingly (open and closed)
 2022-01-11 15:56:15 +00:00
johnnyq 6f244a1170 Merge branch 'master' of github.com:johnnyq/itflow 2022-01-09 23:09:31 -05:00
johnnyq 4892e33201 Small Fixes 2022-01-09 23:09:11 -05:00
Johnny 8e821b6e13
Merge pull request #263 from wrongecho/ticket-reply-hide 
Hide reply box if ticket is in a closed state
 2022-01-09 22:57:57 -05:00
Marcus Hill 4f197a6287 Hide reply box if ticket is in a closed state 2022-01-09 22:57:56 +00:00
johnnyq 56625c37a1 Make last respnse field sortable under tickets and client tickets 2022-01-09 12:24:12 -05:00
Marcus Hill 43a85fd21c Disable assignment when ticket is closed 2022-01-08 21:17:59 +00:00
johnnyq b7f2053648 Modified time counter under tickets to use type field text instread of time as it was setting the hour and to 12 AM 2022-01-08 15:49:41 -05:00
johnnyq c87c45df85 Used card outline instead of a full card color to differentiate between public and private ticket replies, not sure if this is enough 2022-01-08 15:38:28 -05:00
johnnyq c8e789396b Moved Ticket Reply on top of comments for now more than likely will place it inside a modal 2022-01-08 15:18:32 -05:00
johnnyq 48116258b9 Remove the space between the icon and text on the details of ticket details as we are using Margin Right CSS for this 2022-01-08 15:13:09 -05:00
Marcus Hill c98be4c344 Add support for public/internal updates, using the existing 'email update to client' checkbox 2022-01-08 16:40:04 +00:00
Marcus Hill 8406779b3b Add time tracking to ticket 2022-01-08 16:12:04 +00:00
johnnyq c41daab0c9 Tidy DB file 2022-01-07 22:19:46 -05:00
johnnyq ee5ae53a41 Updated ticket details layout and added some additional functionality thanks to @aftechro 2022-01-07 18:20:16 -05:00
Marcus Hill a392ac0d85 Fix user initials in ticket reply 2022-01-07 16:17:04 +00:00
johnnyq c6bafa9420 Enhanced @wrongcho Link ticket assets Merge 2022-01-05 22:28:29 -05:00
Marcus Hill f6900ae993 Allow linking of asset to a ticket via edit modal 2022-01-04 20:22:27 +00:00
johnnyq de883f9ff5 Fixed Add Recurring and Edit Recurring Invoices going to a blank screen after submit this was due to a missing history_status var, Removed Activate and Deactivate from recurring list and the buttons from recurring details as this can be modified using edit recurring, Removed Redundant Force Send action on recurring list views, this can be accessed by going to the recurring details. 2022-01-02 13:39:25 -05:00
johnnyq b8a1af2e0f Show Ticket Reply Modified date if applicable 2022-01-02 01:50:18 -05:00