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53 Commits

Author SHA1 Message Date
wrongecho e1f212d30d Start recording ticket source (API, Email, Portal, Agent) 2025-04-28 14:51:38 +01:00
johnnyq 70cb0ac635 Add the ability to remove additional assets from the ticket details screen 2025-04-07 12:58:55 -04:00
johnnyq a0ece18876 Allow to remove additional assets in a ticket 2025-04-07 11:59:56 -04:00
Johnny d99b9cbe68
Merge pull request #1204 from itflow-org/fix-assign2 
Ticket assign
 2025-04-01 10:56:56 -04:00
wrongecho 7286248fef Ticket assign 
Remove the role check altogether, its the old way of doing the roles anyway
 2025-04-01 09:12:24 +01:00
wrongecho dc49f80cc3 Tickets - Fix bulk assign 
Fix bulk assigning tickets to agents
 2025-04-01 09:03:33 +01:00
johnnyq 0914716b8e Allow user to redact client replied tickets 2025-03-31 18:42:56 -04:00
johnnyq e92f2f714d Fix Ticket Assign to 2025-03-30 20:48:12 -04:00
wrongecho b7df21a663 Notify if a recurring ticket, invoice or expense has a next run date in the past - it needs to be manually adjusted for cron to pick it up again. Also, bugfix bulk recurring ticket delete. 2025-03-27 16:29:39 +00:00
johnnyq 5b89e3dbee Add Phone Country code in even more places 2025-03-26 14:04:47 -04:00
johnnyq 4c85db5e49 Remove legacy redact function in favor of tinymce integration redact 2025-03-24 13:22:41 -04:00
wrongecho 21dc26b06f
Merge branch 'develop' into ticket-redaction 2025-03-18 09:42:29 +00:00
wrongecho 6a8d2cf1d4 Add ticket redaction feature 2025-03-18 09:40:39 +00:00
johnnyq c0db914213 Added Recurring Ticket Reference to Tickets 2025-03-12 13:56:36 -04:00
johnnyq d0b8095bba Feature: Added additional assets to Recurring Tickets as well 2025-03-11 19:36:39 -04:00
johnnyq daab1bca3d Rename the remain items from Scheduled Tickets to Recurring Tickets 2025-03-11 18:32:24 -04:00
johnnyq a0a2fddd90 Feature: Additonal Assets can now be assigned to a single Ticket 2025-03-11 17:41:40 -04:00
johnnyq 6cc6e80f92 Fixed ticket link for agent email notifications on scheduling tickets 2025-02-24 16:19:22 -05:00
johnnyq a08393b4d4 Fix Redirect Link when scheduling tickets that conflict with other scheduled tickets 2025-02-24 12:52:35 -05:00
johnnyq d228c30b03 Merged Global Tickets with Client Tickets seperated them with some header logic 2025-02-19 13:45:44 -05:00
johnnyq 093fd69415 Migrated Ticket Priority, Assign Agent, Assign Contact, Ticket Billable, Task edit, task_template edit to the the new AJAX Modal 2025-02-16 18:27:43 -05:00
johnnyq 33beae68e5 Tickets can not be categorized in bulk 2025-02-12 19:48:16 -05:00
wrongecho a3e94d1171 - Finish updating URLs from /portal to /client 
- Add a basic Stripe management page to admin settings to remove cards/reset Stripe customer IDs
 2025-01-24 15:08:09 +00:00
johnnyq 5f76a7989b Move portal to client and rename and reorganize some client portal files 2025-01-23 17:12:11 -05:00
johnnyq 2c51289d75 Remove mysqli connection vars when passing mail data to addToMailQueue Function 2025-01-22 20:56:24 -05:00
johnnyq cc0b456312 Update all email content links to use the /guest directory now for ticket viewing, invoice, quote and item 2025-01-11 16:07:48 -05:00
wrongecho 64fd761934 Don't require a contact for recurring tickets 2025-01-09 16:23:35 +00:00
wrongecho a67de7a8f1 Prevent post pages being accessed directly 2025-01-09 16:09:39 +00:00
Marcus Hill c85626a937 Tidying/General quality of life updates 
General quality of life updates:

- Ticket contact edit: 'No one' should be logged when ticket isn't associated with any contact, rather than a blank space; also fix email content
- Ticket portal/guest: Only show 'Assigned to' if someone is actually assigned
- Ticket tasks: Don't allow adding/modifying tasks for tickets in a resolved state
- Portal contacts: Properly align word 'Contacts' in a similar way all other page headings are aligned
- Client PDF export/handover: Now opens in a new self-closing window
 2024-12-28 01:12:59 +00:00
Marcus Hill ac4a9b8ef2 Recurring tickets 
- Allow forcing recurring tickets to run (e.g. cron broke, or you want to do a task early)
- Use new permissions system for recurring UI
- Bugfix: Ticket billable status wasn't saving/displaying on the edit modal
 2024-12-16 12:11:29 +00:00
wrongecho 4213a33652 TT for bulk resolve too 2024-12-04 21:14:35 +00:00
wrongecho 425b06e550 Add time tracking for bulk ticket replies 
- TT for bulk replies
- Encourage the correct time format using a placeholder and pattern (client-side validation only)
 2024-12-04 16:43:09 +00:00
johnnyq cbbf8c27ba Fix Ticket Watchers not getting emails when No Contact is selected on a ticket, and add the ability to link files in contact details 2024-11-26 14:06:34 -05:00
johnnyq 1e4306381f DB Optimizing in Ticket Selections and relogicify mark billable also more logging 2024-11-19 18:46:07 -05:00
johnnyq 050d15579d More in depth logging ticket history and less passing vars from POT in ticket POAST 2024-11-19 18:18:32 -05:00
johnnyq 5f4356546f Fix ticket post missing ) 2024-11-16 14:03:03 -05:00
johnnyq 7fd0a40ea1 logAction is used everywhere in ticket post, also did some logic tiday updates, but way more need to happen within ticket post so more to come 2024-11-16 14:01:08 -05:00
johnnyq 235d1641f0 Update Edit Ticket Logic, Moved fetching ticket info before check notify for logging and alerting and to reduce the amount of post data received 2024-11-16 12:34:13 -05:00
wrongecho fc94d71795 Fix typo in ticket archived logging 2024-11-14 08:08:52 +00:00
johnnyq e4f618c150 More work on Updating ticket post to use new logAction function, added more ticket history updates, tidy and added more details to logging, lots of logic changes need to happen here 2024-11-13 18:46:28 -05:00
johnnyq 52284231bb Remove Dup Edit Priority Logic from ticket post and fix priority from > to 2024-11-13 17:56:28 -05:00
johnnyq 56361c7008 Partially Updated ticket post to use new logAction function, added some ticket history updates, tidy and added more details to logging 2024-11-13 17:48:24 -05:00
Marcus Hill 13f89d2118 Ticketing updates 
- Allow changing ticket status without adding a reply (just leave the response blank)
- Bugfix: Contact change email didn't include URL key
- Make it clearer when nobody is assigned to a ticket
 2024-11-02 10:22:31 +00:00
johnnyq aa2e0ed5c5 carry over the Task Completion estimate When creating a new ticket from a template 2024-10-23 14:13:05 -04:00
wrongecho 30738ed9fd Bugfix: Ticket scheduling emails 
Scheduling a ticket should only send an email if config_ticket_client_general_notifications is enabled
 2024-10-22 19:42:40 +01:00
johnnyq c214c12d00 FEATURE: Auto Populate Create Ticket when selecting a template, remove old ticket mail parser code 2024-10-20 14:34:09 -04:00
johnnyq 8dca7bc183 Simplify Ticket Creation and Edit Model by removing unessesary tabs and combining fields to fewer tabs 2024-10-18 15:40:17 -04:00
johnnyq 4963f2f385 Add Ticket Category to New Ticket and Bulk add Tickets through assets 2024-10-10 01:38:21 -04:00
johnnyq a9ebc1395c Fix Repeating ticket number when adding bulk tickets via assets 2024-10-10 01:08:12 -04:00
johnnyq 134f4f9ad3 FEATURE: Create Ticket for each asset in Bulk 2024-10-09 15:24:40 -04:00