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itflow
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190 Commits

Author SHA1 Message Date
johnnyq 27a9697542 Temporary diabled Bulk Ticket Merge in the Main Ticket view as it was not allowing a tech to be assigned from that view 2024-08-25 22:49:54 -04:00
Johnny c0c810764a
Merge pull request #1006 from itflow-org/bulk-merge 
Add bulk merge ticket feature
 2024-08-25 15:20:43 -04:00
wrongecho c69655a5bb Add bulk merge ticket feature 2024-08-25 19:06:57 +01:00
wrongecho 573e2340df Fix a bug that allows technicians to view tickets they shouldn't have access to 2024-08-25 15:32:40 +01:00
johnnyq 1bf80d3b15 Use TimeAgo for Ticket Created At column, use tooltip to show real date and time 2024-08-24 19:28:07 -04:00
wrongecho d17b75b7bd Bugfix: Resolved ticket counts 
Prevent resolved tickets showing up in unassigned ticket / my ticket counts
 2024-08-19 18:57:20 +01:00
wrongecho d80334a7cf Ticketing updates - guest view & resolved vs closed 
- Swap autclose for resolved to allow temporarily re-opening resolved tickets for 72 hrs after closure
- Add guest view URL for tickets
 2024-08-17 23:24:15 +01:00
Hugo Sampaio 1542a89922 small adjustment to show 0 completed tasks 2024-06-24 09:54:44 -03:00
johnnyq ea77c7567d Updated UI badge element to use yes and no for billable tickets 2024-06-17 17:38:05 -04:00
johnnyq 565f8162a4 Feature: Clients and Locations can now be searchable with multiple tags selected 2024-05-31 18:18:41 -04:00
johnnyq 8d87672b49 Tidy Tickets Collapse 2024-05-31 17:39:09 -04:00
johnnyq 0770c701b5 Continue to Show Advanced Search in Tickets Filter if assigned to is selected 2024-05-31 17:36:19 -04:00
Hugo Sampaio d1aab02721 tasks table header 2024-05-16 11:04:25 -03:00
Hugo Sampaio d4da95a6f1 show bar on html 2024-05-16 11:01:34 -03:00
Hugo Sampaio edf9371ffa show tasks progress bar on tickets view 2024-05-16 11:00:04 -03:00
johnnyq 7c10bbacd7 Fix not being able to filter tickets by using the search filter 2024-04-16 14:35:08 -04:00
johnnyq 237cc38c60 Remove the recurring link on main tickets as this is on the side nav 2024-04-11 11:18:48 -04:00
johnnyq 730c1f4df3 Feature: You can now create a ticket from a ticket template 2024-04-03 15:41:20 -04:00
johnnyq f1833e1083 Updated ticket status color capabilities to use multiple color instead of a select few, added activate disable ticket statuses, fixed ticket status Left joins in a few more areas 2024-04-01 16:27:05 -04:00
johnnyq 5b9cc50bae Allow to search by ticket status name 2024-03-30 16:59:49 -04:00
Marcus Hill 7df1d419fa Ticket Statuses from DB / use left join instead of a function, hard-code system statuses 2024-03-29 23:20:52 +00:00
Marcus Hill a961b8aa72 Ticket Statuses from DB / touchups 2024-03-29 12:08:02 +00:00
wrongecho 2e95b7cb6e
Merge branch 'master' into ticket-statuses 2024-03-29 11:58:53 +00:00
Marcus Hill 8607198c3e Ticket Statuses from DB / add project id 2024-03-29 11:32:46 +00:00
Marcus Hill 667a93210c Ticket Statuses from DB 2024-03-29 11:22:32 +00:00
johnnyq 08fc72ded7 Fix Last Reponse Column under tickets and client tickets use the ticket_reply_created_at instead of ticket_updated_at 2024-03-27 23:12:17 -04:00
johnnyq e42c5bc2f5 Major UI Updates to projects, created project details which display project stats tickets and tasks, tickets can be linked to a project, soon will add all users who contributed to a project and some more stats along with a nice timeline from created to deadline 2024-03-27 22:27:56 -04:00
johnnyq c9724bea0d DB Update task, ticket and project templates added 2024-03-27 19:16:44 -04:00
Marcus Hill 5e63ef9a2a Ticket Statuses from DB 
First swing at this to share my progress, isn't ready to merge yet but would appreciate thoughts
 2024-03-24 22:36:21 +00:00
Marcus Hill ccb1bf9b0d General ticket updates/cleanup 
- Tickets & Client Tickets: General tidy up, fix broken vars, remove unneeded vars, add comments
- Client Portal: Show assigned agent for open tickets
 2024-03-24 11:31:46 +00:00
johnnyq 2afb467503 Feature: Submit form when drop down are selected 2024-03-23 17:16:06 -04:00
johnnyq 79ea97410e Feature Show who last replied in ticket listings 2024-03-23 15:59:02 -04:00
Marcus Hill b9431645d3 Ticket Statuses 
Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
 2024-03-03 00:13:29 +00:00
Marcus Hill 78db33c5d5 Hide billable tickets when accounting is disabled 2024-02-24 11:50:13 +00:00
o-psi 724540da33 Make same changes to client pages as main recuring invoices and tickets 2024-02-15 15:51:11 +00:00
johnnyq 726b023592 Renamed Scheduled Ticket Files to Recurring Ticket and made some more changes inside the files 2024-02-10 17:31:32 -05:00
o-psi 2bf0a2aef8 cleanups 2024-02-09 22:49:12 +00:00
o-psi f71d3d9b19 finish rename scheduled tickets to recurring tickets in UI 2024-02-02 15:08:44 +00:00
johnnyq 19f4e215de feat. Bulk Reply To Tickets including create a private note 2024-01-31 15:24:54 -05:00
johnnyq 731b60b07a Feature: Added Bulk Ticket Closure 2024-01-30 16:04:29 -05:00
johnnyq c6f1a25692 Feature: Added Bulk Set Priority on Tickets 2024-01-30 14:54:00 -05:00
johnnyq 1deba6eac5 Added Bulk Assign Location to Assets 2024-01-27 01:41:25 -05:00
johnnyq f2719a612e Feature: Bulk Action - Assign Location for contacts 2024-01-26 23:59:24 -05:00
johnnyq 47d2ad993e Don't show checkboxes next to closed tickets 2024-01-26 21:44:03 -05:00
johnnyq 6dbbb232ed Update Bulk Ticket assign action: Updated button, not notifies newly assigned tech via email and in app notification and now logs properly 2024-01-26 20:21:55 -05:00
johnnyq fd48d991d9 Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements 2024-01-26 17:12:57 -05:00
Andrew Malsbury 7ecabbaf0d
Merge pull request #6 from twetech/ticket-billable-module 
Fix typo in accounting module condition
 2023-12-22 11:57:43 -06:00
o-psi 5dda94a1ec Fix typo in accounting module condition 2023-12-22 17:45:39 +00:00
Andrew Malsbury d448562a24
Merge branch 'itflow-org:master' into v0.1.2 2023-12-22 11:34:05 -06:00
Andrew Malsbury c8d3f3df69
Merge pull request #4 from twetech/client-replied-warning-badge 
Added autoclose to dark
 2023-12-22 11:21:41 -06:00